Learning Social Media With Our Learners Revisited: Tweetorientations

March 14, 2014

Less than a year ago, Betty Turpin (librarian at the International School of Stuttgart) was completing a four-week online “Social Media Basics” course I had designed and was facilitating for ALA Editions. Now she is introducing me to innovative uses of the social media tools we explored with her course colleagues.

Betty Turpin

Betty Turpin

Twitter is at the center of a story that should be tremendously inspiring and useful to any trainer-teacher-learner. Betty is maintaining a wonderful Twitter feed (look particularly as the series of tweets that began appearing on February 13, 2014) to help prepare students for participation in a dynamic study-abroad program and project designed to produce concrete results: “planning, managing, and implementing an entirely new school library, and assessing a sustainable automation system in a fully-contained setting” while earning full credit for two courses (“Managing Library Automation Projects” and “Seminar in Information Resources and Services for Special Clienteles”), a promotional flyer confirms. Betty’s use of Twitter also made me aware of what she is doing; we used Twitter for an initial interview about her efforts before moving the conversation into email; and I suspect we’ll both continue using Twitter to post updates as she continues orientation-by-Twitter—an idea I suspect many of us will eagerly look to apply into our own training-teaching-learning efforts.

Her summary via email shows us what has developed:

UNT_Logo“The University of North Texas [UNT], your alma mater as well as mine, has a study abroad program for graduate library students. I participated as a student four years ago in Kyiv, Ukraine. Last year I tagged along to a school in Moscow, Russia, for my own professional development. I graduated from UNT in 2012, but as you might imagine, professional development for English-speaking librarians overseas is a bit hard to come by. This year, I am the sponsoring librarian and the students are coming to work for me at my school in Stuttgart, Germany.  I’ve also arranged for the students to start-up a library at a new international school in Karlovy Vary, CZ.  The school will open its doors with its first students in August, 2014. The library and opening day collection will be put into place by UNT’s Dr. [Barbara] Schultz-Jones, Professor Debby Jennings, and their team of 20 graduate librarians.

“Dr. Schultz-Jones has been running this program for ten years, more or less…When the team started getting themselves organized for this year’s trip, I decided to use a social media platform to help pass on some of the information they might either need or want for their trip.”

International_School_of_Stuttgart_LogoTwitter became Betty’s tool of choice because she saw it as a way to build excitement; as a resource that could be easily managed on a day-to-day basis; and as a conduit to concisely provide valuable tidbits orienting the learners to the International School of Stuttgart, the city and its culture, and general library issues they will need to understand before they dive into their project of creating that new school library in the Czech Republic, she explained.

“Students get overwhelmed thinking abt. an overseas visit. Bits of info at a time work better, hence tweets,” she added via Twitter.

The feed she maintains is charmingly effective. It begins with an invitation to engagement (“Welcome, UNT Student Librarians! Pls follow me. We’ll tweet info., photos, and exciting news from Germany until you are HERE! Tchüß!”); continues with introductions to wonderful resources, including the school’s website and to the Visible Thinking site, to prepare them for the work they are about to begin; and includes tweets designed to facilitate online interactions among the learners themselves. Understanding the value of imagery, she is particularly good at incorporating colorful photographs into those tweets, showing everything from playful images of the people the learners will meet at the school to a picture of one of the chairs available to them. This is a level of orientation so far removed from the deadly-dull introductory information dumps so prevalent in student and workplace learning today that it almost begs to have its own training-teaching-learning nomenclature: Tweetorientations, anyone?

And there’s more: her feed, in addition to nurturing a community of learning, also has the potential to easily be organized into a newly-formatted reusable learning object—perhaps part of a larger custom-designed orientation manual or virtual textbook that could include tips and observations from the learners themselves—if she ultimately decides to collect the entire series into a Storify document or a PDF to be accessed by the UNT students or anyone else interested in Stuttgart and the International School.

For now (as Betty notes), she has a very small number of followers on Twitter. But I suspect that will change when our training-teaching-learning colleagues realize how effectively she is using Twitter. And what a great example she is setting for the rest of us.


Marti Goddard: Reviewing the State of Services for the Disabled

July 14, 2010

Revisiting the topic of services for the disabled with San Francisco Public Library Access Services Manager Marti Goddard and reviewing articles and reports on the issue more than a year ago as part of online coursework I was completing through the University of North Texas provided encouraging as well as discouraging news which remains true today. Encouraging because we see progress which can be documented. Somewhat depressing because we can see how much more remains to be accomplished.

Goddard, at that time, had been two years past teaching a daylong “Beyond Ramps: Library Accessibility in the Real World” Infopeople workshop, and more than a decade had passed since the publication of Achieving Independence: The Challenge for the 21st Century: A Decade of Progress in Disability Policy Setting an Agenda for the Future (1996), yet both remain as timely as ever, as I was reminded while spending time with her at the 2010 American Library Association (ALA) Conference in Washington, D.C. last month.

The first conclusion summarized in the executive summary to Achieving Independence, that progress in empowering people with disabilities was “threatened, compromised, and often undermined by lack of understanding and support in the Congress and among particular segments of society” from 1986 to 1996, still holds true, Goddard maintained during our earlier conversation more than a year ago: Congress had revisited the Americans with Disabilities Act (ADA) “because they felt ADA has been eroded.” Amendments were signed into law in September 2008 to become effective January 1, 2009.

Another conclusion, that public policy “continues to send mixed messages to people with disabilities,” also remains true more than a decade after the report was published, Goddard said: “The ADA was really not prescriptive. It was written to be sure that people’s unique needs could be met. There was pushback because of the perceived cost—not the actual cost of implementation,” she explained.

The third conclusion, that “people with disabilities “remain outside the economic and social mainstream of American life” and “continue to be less employed, less educated and poorer than other Americans,” also remains accurate. There is, she reported, a “significantly lower rate of employment for people with disabilities,” and writers including John Hockenberry in Moving Violations: War Zones, Wheelchairs, and Declarations of Independence have documented ways in which those with disabilities are excluded from public buildings and public transportation systems because of inadequate accessibility.

Among the great resources and reasons for hope is the Web Accessibility Initiative (WAI) and its website, full of resources and up-to-date information. There is, for example, a report that an updated working draft of authoring tool accessibility guidelines for those involved in web design was published this month; comments on the guide are being accepted through August 9, 2010 on that same site. There is also a list of ten quick tips summarizing key concepts of accessible Web design on the site. A link to a page providing guidance on how to evaluate web sites for accessibility promises additional useful resources.

N.B.: An earlier version of this article was originally posted on Infoblog.

Next: Patrick Timony, Marti Goddard, and Using Technology to Assist Those with Disabilities


%d bloggers like this: