Connected Educator Month and #xplrpln: When Personal Learning Networks Collide

October 25, 2013

None of us expects what is about to happen.

A small group of us are just beginning our latest hour-long online exploration of personal learning networks (PLNs), with Twitter as our means of communication. For those on the west coast of the United States, it’s the Thursday morning version of the Wednesday night session scheduled during this third of five weeks in the Exploring Personal Learning Networks (#xplrpln) course that Jeff Merrell and Kimberly Scott are currently facilitating under the auspices of the Northwestern University Master’s in Learning & Organizational Change Program. A few of us know each other from the time we spent online together earlier this year in #etmooc, the Educational Technology & Media massive open online course (MOOC) developed by Alec Couros and colleagues. A few more of us have become part of each other’s personal learning networks through our collaborations in this new personal learning network MOOC.

xplrpln_logoAnd then there’s the unexpected visitor: Coline Son Lee, one of my colleagues from the American Society for Training & Development (ASTD). She is a cherished part of my personal learning network but not—yet—part of the PLNs of colleagues in my #xplrpln community of learning. I first become aware of her presence in the chat when she retweets one of my comments. I respond with a tweet to everyone else in the session so they will know who she is and how she found us: “Another sign of personal learning networks in action: @pmtrainer, an ASTD colleague just joined us, meaning my PLN is in action.” Jeff, our session facilitator, seizes the learning moment with his response: “Cool! Welcome! One of the benefits of discussing ‘in the open.’”

Connected_Educator_Month_LogoColine, having stumbled (virtually) into the chat by seeing my comments in her own Twitter feed, steps up to the plate by asking what topic we’re pursuing. Jeff further draws her in—I’m no longer her sole conduit to the chat and to the group—and he provides an in-the-moment example of a connected educator in action by offering a response that includes a link to the page with information about our Week 3 goals and objectives, readings, and activities. At which point we have seen another example of exactly what we are studying: in less than 15 minutes, a piece of my personal learning network has collided with those of other course participants, and the two begin to seamlessly merge to the benefit of everyone involved. And even though Coline is not able to continue on with the discussion for the entire session—she inadvertently omits the tweet chat hashtag that would make her comments visible to the rest of us—the introductions have been made; the players have the seeds for new growth in our personal learning networks; and we all have a visceral understanding of how PLNs work by evolving naturally, serendipitously as well as through our intentional actions, as all of us engage in our roles as connected educators, connected learners, and participants in Connected Educator Month activities and celebrations.

We also see and note that even though this session is primarily relying on synchronous exchanges, there are also asynchronous participants in the sense that we are drawing upon and building upon comments made by colleagues who attended the Wednesday evening session: we have access to the transcript of that earlier session, a few of us paraphrase or include quotes from the earlier session, and there’s even a brief drop in during this Thursday morning session from one of our Wednesday evening colleagues. After the session ends, we’ll continue the discussion via exchanges in our Google+ community, various tweets back and forth, and blog postings that attract responses from other members of our connected leaning community—all helping to reinforce the idea that the more we explore and the more we learn, the more we find to learn and explore.

Gladwell--David_and_GoliathMy PLN and learning experience suddenly begin moving back in time as well as forward. I recall a moment that occurs two days earlier: the moment in which author Malcolm Gladwell suggests during an interview with Jon Stewart on The Daily Show this week that Gladwell’s latest book, David and Goliath: Underdogs, Misfits, and the Art of Battling Giants, is the sort of book that raises more questions than it answers—and that’s OK, he adds. I think about the inevitable moments in the days and weeks to come when members of my personal learning networks continue to share resources on the question-raising questions with which we joyfully grappling. And I realize that Exploring Personal Learning Networks is very much the MOOC version of Gladwell’s latest book: we arrive with some basic assumptions; explore those assumptions while listening to other people’s assumptions; find that every potential answer takes us wonderfully deeper into the topic and, as a result raises additional questions; and we all leave with a greater appreciation for the nuances of what we are exploring, having learned experientially how wonderfully complex this and the rest of the world can be if we are not insistent on approaching learning as something to be initiated, completed, checked off a to-do list, then shelved or recalled fondly each time we look at a diploma or certificate of completion as if learning is ever finished.

And doesn’t all of that just leave us with the most inspiring questions, PLNs, communities of learning, and learning experiences of all?

N.B.: This is the sixth in a series of posts inspired by Connected Educator Month and participation in #xplrlrn (the Exploring Personal Learning Networks massive open online course).


Acknowledging Connections, Community, and Learning through Connected Educator Month

October 11, 2013

Celebrating Connected Educator Month, for those of us involved in training-teaching-learning, is a bit like celebrating the existence of air: connections pump life into much of what we do, yet we often take them for granted rather than indulging in joyfully inclusive acknowledgement of what they produce.

Connected_Educator_Month_LogoIt’s well worth expressing gratitude, therefore, to our colleagues in the U.S. Department of Education for sponsoring the event that is so wonderfully described in an online video, evident through the online listings of events, and supported by the numerous online resources even though the sponsors themselves are at least temporarily disconnected as a result of the current shutdown of Federal Government operations. It’s also worth noting that the list of participating organizations is quite extensive.

What makes Connected Educator Month personal, furthermore, is the opportunity it provides to reflect on the connections that support and inspire us and those we serve, so here’s a challenge to colleagues near and far: post your own thoughts, in response to this article and Connected Educators Month in general, here on this blog as well as on your own blogs, Twitter, Facebook, Google+, and anywhere else that allows us to strengthen the connections that so effectively support us and make us so much better than we would be without them.

Looking at connections within my own learning environment makes me realize how fortunate and wealthy I am in terms of what connections and connectivity provide at every possible level. There is the joy of being part of a vibrant and vital community of learning that I experience each time I participate on one of the online weekly tweet chats organized by colleagues via #lrnchat, as I noted in an article I wrote and posted just days before learning about Connected Educator Month. There is the breadth and scope of resources I find every time I engage with colleagues in the American Society of Training & Development (ASTD) at the local, regional, and national levels, as I’ve so frequently noted on this blog. There are the numerous and invaluable conversations and exchanges with ALA Learning Round Table colleagues over dinners while we have attended conferences together. And there is the ongoing unparalleled learning experience that comes my way each year through participation in the New Media Consortium Horizon Project, which brings together a relatively small group of colleagues from a number of different countries to collaborate within a stimulating online environment and through face to face annual summits to explore developments and trends in technology, education, and creativity.

xplrpln_logoObservations about connectivity become even more circular and seamlessly interwoven when I think about how Connected Educator Month provides an opportunity to celebrate the connections fostered by connectivist MOOCs (massive open online courses)—including connections to others outside of those MOOCs. It’s far from hyperbole to say that participation in #etmooc—the Educational Technology & Media massive open online course developed by Alec Couros and colleagues earlier this year— substantially increased my connectedness to wonderful trainer-teacher-learners around the world. And the #etmooc community of learning that has grown in the months since the formal coursework ended has led to even more connections through an invitation to join the five-week Exploring Personal Learning Networks (#xplrpln) MOOC that Jeff Merrell and Kimberly Scott are facilitating under the auspices of the Northwestern University Master’s in Learning & Organizational Change Program. Not only does #xplrpln provide another venue in which #etmooc participants can work together, but it is, through its exploration of personal learning networks, helping all of us as participants enrich our own.

The multi-directional connectedness doesn’t even stop there; the more I look at each of these groups and opportunities, the more I realize how interconnected the various groups are. Participating in the #lrnchat session last night reminded me that #lrnchat includes members of the ASTD, #etmooc, and #xplrpln communities—and the frequent mention of the Personal Learning Networks course during the chat is leading more members of #lrnchat to join us in exploring what #xplrpln offers and is developing. Looking at the growing list of #xplrpln participants has introduced me to #etmooc participants I hadn’t met while #etmooc coursework was in progress. Looking at the list of colleagues in the Horizon Project in previous years brought the unexpectedly wonderful realization that it included a great colleague from the American Library Association. And diving into the current Horizon Project explorations of developments in personal learning networks obviously connects what I’m doing there and in the MOOC so that the learning opportunities flow both ways between those two communities.

There’s a distinct possibility that connectivism could become another of those buzz words that linger on the edge of our consciousness without ever developing into something tangible—at a human level—if we give it the proverbial fifteen minutes of fame/attention and then move on. Or it could become another element of an ever-increasing set of tools and resources that allow us to transcend geographic, occupational, and time-zone boundaries. In a world where we often bemoan the loss of community, we can just as easily celebrate its expansion. And that’s why Connected Educator Month seems, to me, to be a great opportunity to celebrate. Reflect. And grow.

N.B.: This is the first in a series of posts about Connected Educator Month and the first in a series of reflections inspired by #xplrpln (the Exploring Personal Learning Networks massive open online course).


New Librarianship MOOC: Connecting Trainer-Teacher-Learners and Communities Through the Salzburg Curriculum

July 30, 2013

New Media Consortium Horizon Reports, meet the Salzburg Curriculum; Salzburg Curriculum, meet the Horizon Reports. And while we’re at it, let’s be sure to invite the trainer-teacher-learners in the American Library Association (ALA), the American Society for Training & Development (ASTD), and our academic colleagues into the conversations that are currently being inspired through R. David Lankes’s “New Librarianship Master Class”—a massive open online course (MOOC) under the auspices of the University of Syracuse School of Information Studies— and his book The Atlas of New Librarianship.

New_Librarianship_Master_Class_LogoEven the most concise introduction to the Salzburg Curriculum, a proposal for a unified approach to preparing librarians and museum professionals for the work they will do within their organizations and the extended communities they will serve, suggests that we’re at the intersection of a number of wonderfully overlapping theories and communities of practice. Those of us who were engaged in #etmooc (the Educational Technology & Media MOOC developed and facilitated by Alec Courous and his wonderful gang of “conspirators” earlier this year) can see the underpinnings of connectivist learning theory and practice and how it serves communities. Those of us in Lankes’s New Librarianship Master Class, where the Salzburg Curriculum was reviewed extensively in Week 2 materials within the four-week course, can see Gordon Pask’s Conversation Theory in action. Those of us who read Horizon Reports or have an opportunity to serve on Horizon Report advisory boards can see an extension of the conversations on the topic of technology in learning that the New Media Consortium is fostering between trainer-teacher-learners in school, community and technical college, university, museum, and library settings. And anyone involved in any sort of community-based project—whether face to face or online—can see tremendous foundations, within the core values behind the curriculum, for all we do:

  • Openness and transparency
  • Self-reflection
  • Collaboration
  • Service
  • Empathy and respect
  • Continuous learning/striving for excellence
  • Creativity and imagination

Coming out of discussions conducted at the Salzburg Global Seminar on Libraries and Museums in a Participatory Age in 2011, the curriculum strongly parallels the work Lankes promotes in his master class and The Atlas—which is not at all surprising since he was a key player at the Salzburg Global Seminar. Topics addressed in the curriculum include “Transformative Social Engagement,” “Technology,” “Management for Participation,” “Asset Management,” “Cultural Skills,” and “Knowledge, Learning, and Innovation”—topics obviously important for anyone involved in libraries, museums, and other organizations with clear roles to play in training-teaching-learning.

We’re in an era of participatory culture, Lankes maintains, so our educational and our day-to-day workplace efforts can benefit from what was codified within the framing statement for the curriculum: “The mission of librarians and museum professionals is to foster conversations that improve society through knowledge exchange and social action”—a statement that closely parallel’s Lankes’s mission statement for New Librarianship. It’s a framing statement that leads us into a variety of areas familiar to trainer-teacher learners: facilitating conflict-management in ways that “create a civic and civil environment”; taking a proactive view about service rather than a passive view about what service means; taking a lifelong approach to learning rather than acting as if any single formal academic program can prepare us for everything we face within learning organizations; and using technology “to reach out to a community to the community’s benefit” in ways that “bring the community closer in conversation and learning.”

And, as has been consistently promoted through the New Librarianship Master Class and The Atlas, there are considerations of providing the maximum benefits to the communities who rely on libraries, museums, and other organizations to make valuable assets accessible, in meaningful ways, to the communities they serve rather than merely seeing those assets as “stuff” to be preserved for the sake of preservation.

The Salzburg Curriculum also proposes to help learners master communication skills and intercultural skills, and to develop an appreciation for and attentiveness to languages and terminology in ways that serve communities. But above all, as Lankes suggests in one of his online lectures on the topic, we “must be out in the community, learning from the community, working with the community to build, which means [we] must understand the community at a much deeper level than their [community members’] demographics.” If we, in our trainer-teacher-learner roles, can contribute to the development of this sort of dynamic curriculum with an eye toward serving communities as active participants, we may actually see far fewer articles or hear far fewer conversations, about the impending death of libraries and other organizations that strengthen our communities.

N.B.: This is the eighth in a series of posts inspired by the New Librarianship MOOC.


New Librarianship MOOC: Partnerships in Creativity, Innovation, and Learning

July 25, 2013

The further we move into R. David Lankes’s “New Librarianship Master Class”—a massive open online course (MOOC) under the auspices of the University of Syracuse School of Information Studies— and his book The Atlas of New Librarianship, the more obvious the overlap between librarianship and the entire field of training-teaching-learning becomes—which makes me wonder why I don’t see more interactions and sustainable collaborations between colleagues in the American Library Association (ALA)  and the American Society for Training & Development (ASTD) and others involved in the professions those two associations represent.

New_Librarianship_Master_Class_Logo“All of New Librarianship is about knowledge and training,” Lankes reminds us in his online lecture on the role facilitation plays in knowledge and training and throughout his book. “Everything we do is about helping people develop their own knowledge.”

But it is his follow-up comment in the lecture that particularly resonates for those of us who work both with library colleagues and with colleagues in other organizations where learning is facilitated: “I think a lot of instruction in libraries should be about things within the community and not about the library itself”—an idea I’ve supported consistently through a “Rethinking Library Instruction” course for ALA Editions.

In the same way that learning facilitated within libraries ultimately is at least as much about serving community members’ needs as much as it is about making library services and resources accessible, the learning facilitated in other organizations is at least as much about customers and clients served as it is about the learners who are employed by those organizations. If trainer-teacher-learners are reading, hearing about, and talking about anything these days, it is about how we are fostering a learner-centric approach to our efforts. That learner-centric approach can be most productive when it helps learners themselves make connections between what they are learning and how it helps them serve others. So as we bring that back into the context of librarians and other members of library staff who are offering learning opportunities that move far beyond a focus on bibliographic instruction and explicitly address libraries and their staff as partners within the communities they serve, we have yet another reminder that there is plenty of room for, and much to be gained by, greater collaboration between the trainer-teacher-learners in libraries (i.e., almost every member of library staff who interacts with those relying on libraries and librarians as trusted resources) and the trainer-teacher-learners who serve other organizations and constituents without ever realizing that partnerships with library staff can expand the successes of what all of us are attempting to facilitate.

And it goes beyond that, beyond the learning process: It is, Lankes suggests, “about bringing people to action”—a theme he explores extensively in the course and in The Atlas: It is about being outside of our organizations, being visible within the communities we serve, and being part of the conversations that shape the directions our communities take.

Our role as facilitators—librarians as facilitators, in the context under discussion by Lankes, and trainer-teacher-learners as facilitators in the broader context I’m pursuing here—is critically important. And this role provides another example of the common ground we share: Librarians, Lankes says, are constantly learning and “need to be constantly learning”—a statement that is equally true for anyone involved in helping others learn.

That necessity to continually engage in learning reveals another challenge that is, at the same time, an attraction for many of us: The requirement that we provide stimulating environments for learning and innovation while, at the same time, being willing to learn alongside those whose learning we are expected—and have offered—to facilitate. We don’t necessarily have to know about everything that is going to take place in a learning environment such as the makerspaces that are becoming increasingly prevalent in libraries, he suggests, but we do have to be willing to learn with the learners who are working within those spaces: “This idea of creating a safe place for experimentation, for innovation, is part of what librarians need to do,” he adds in a lecture on facilitation and environment, and the same applies to trainer-teacher-learners outside of physical and virtual library (and other learning) spaces.

“What we need to think about,” he continues, “is our physical spaces and our digital spaces: ‘How can we create inspiration? How can we create an environment where people instantly walk in and feel smarter, or feel part of something great, and know that they are part of something great, and not [be] intimidated?”

The ultimate payoff for libraries and librarians, he concludes, is that “Libraries are safe places, but they are a safe place to come up with dangerous ideas. They are a safe place to come up with revolutionary ideas. They are a safe place in which we can plot the future greatness of a community that may need to overthrow the norms of community.”

And that, for me, is as fine a description of what any great training-teaching-learning endeavor I’ve ever seen or helped facilitate can offer. And produce.

N.B.: This is the fourth in a series of posts inspired by the New Librarianship MOOC.


New Librarianship MOOC: The Importance of Worldview and Mission

July 23, 2013

A consistently appealing aspect of R. David Lankes’s “New Librarianship Master Class”—a massive open online course (MOOC) under the auspices of the University of Syracuse School of Information Studies— and his book The Atlas of New Librarianship is how much further they reach beyond the obvious target audience of librarians.

New_Librarianship_Master_Class_LogoGiven that so many members of library staff are involved in facilitating learning within the onsite and online communities they serve, it’s no surprise that Lankes’s expressed hope “that members and communities beyond libraries find value in the Atlas” (p. 11) does, in fact, match the potential to appeal to many involved in training-teaching-learning regardless of whether our work takes place in public, academic, or special libraries; in (other) academic settings; or in the workplace learning and performance (staff training) programs served by my colleagues in the American Society for Training & Development.

At the heart of this expansive approach within the course and book is worldview, a topic nicely addressed in Lankes’s Week 1 taped lecture “The Importance of Worldview”; a second taped lecture—“The Mission of Librarians”—adds even more context to any discussion we have.

Lankes begins by reminding us that worldview helps shape the very questions we ask (e.g., “What is the future of Libraries?”) and, therefore, shapes the ideas we consider and the actions we take as a result of our explorations. In a particularly fruitful example of how questions and worldview affect the world we help create, he takes us through variations that product distinctly different responses and results:

  • “What is the future of libraries?” becomes
  • “What should be the future of libraries?”—a less deterministic view in that is doesn’t assume there is one already clearly-defined future to consider—then becomes
  • “What should be the future of libraries and librarians?”—which then becomes
  • “What should be the future of libraries and librarians in a democracy?”

And that’s where an astute reader makes the leap that Lankes facilitates without directly adding it to his agenda: applying that style of employing a series of evolving questions to challenge and reshape our worldview can have a positive impact within any profession—particularly the field of teaching-training-learning. This, for me, is another confirmation of my own long-held belief that librarianship is in significant ways part of the larger playing field of training-teaching-learning rather than being a field completely unto itself.

“Worldviews matter,” Lankes says in his lecture. “Worldviews help us shape policy. They really do shape our thinking.”

Furthermore—in defining the mission of librarianship as “to improve society through facilitating knowledge creation in their communities”—he tells us in his “Mission” lecture that “Journalists can see themselves with this mission statement. Teachers can see that. Publishers. Authors. Lots of folks can see that mission, so the mission statement is not enough to define librarianship.” But it is enough to remind us that we have colleagues and potential partners across the aisle, and that tremendous collaborations that serve our overlapping communities of interest are possible if we’re willing to step away from our traditional desks and workspaces to engage with those potential collaborators.

Lankes also, in that lecture on mission, explicitly confirms that “in new librarianship, we focus primarily on how people learn….Learning theory becomes a fundamental part of the worldview of librarianship, of new librarianship.”

If we are astute enough to pursue this line of inquiry and action, all of us involved in teaching-training-learning—whether within or outside of libraries—will be closer to playing the transformative role that Lankes documents in his book and course, and that our profession-vocation inspires.

N.B.: This is the second in a series of posts inspired by the New Librarianship MOOC.


ALA Annual Conference 2013: Post-Conference Tips for Future Conference Attendees (Thinking Outside the Schedule)

July 5, 2013

Let’s be wonderfully perverse! While other colleagues continue writing thoughtful post-conference reflections about the 2013 American Library Association (ALA) Annual Conference that concluded in Chicago a few days ago, let’s draw upon what some of us saw and did in Chicago to provide tips for anyone planning to attend any conference with colleagues anytime soon.

ALA_2013_Chicago_Logo_FINAL_CLR_0 (1)Conference presenters, for example, can benefit from the myriad online reminders of how to most effectively reach and serve their audiences. Those interested in drawing their various and varied onsite and online communities of learning into seamless and tremendously rewarding interactions can participate in the Twitter backchannel at any level that appeals to them. First-time attendees will find numerous resources, including those posted online by attendees willing to share suggestions. And those arriving a day or two before the conference formally begins can indulge in a period of reflection and preparation that also provides the foundations for gaining more than even the best-planned conference can provide.

One pre-conference ritual that has been particularly rewarding for me over the past several years is an informal dinner I arrange with a handful of cherished colleagues the evening before a conference begins. As I have noted so many times over the past few years, those invitation-only dinners—without a formal agenda, and with all participants splitting the cost of the meal—provide an unparalleled opportunity to hear what our best colleagues are doing, planning to do, and recovering from doing. It is, in essence, a chance to attend a master class with the brightest and most collaborative colleagues we can attract.

Siera_logoThe 10 trainer-teacher-learners who gathered in a Thai restaurant in Chicago on the Thursday evening before the ALA Conference began were far from reticent about describing the ways they are approaching the use of social media in libraries—creatively, openly, and with a great deal of encouragement for the learners they serve, as David Lee King noted—or the learner-centric webinars they are designing and delivering, as is the case with Pat Wagner (through Siera) and Andrew Sanderbeck (through the People Connect Institute). Louise Whitaker, from the Pioneer Library System (Oklahoma), enticed me with stories about the innovations in leadership training and other training-teaching-learning initiatives she continues to spearhead to support employees in her workplace—and then continued those stories over coffee a few days later when we were able to meet again outside of the formal sessions provided by the conference organizers. And everyone else had stories to tell or resources to share, so everyone at the table ate abundantly—and we’re not just talking about the wonderful food, here.People_Connect_Institute_logo

This idea of thinking outside the formal conference schedule to enhance—and actually create—learning experiences takes us to the heart of making sure each of us gains as much as we possibly can from attending conferences. It’s the combination of judiciously planning a schedule that includes attendance at formal sessions both within and outside our own areas of expertise; making arrangements in advance to meet with those cherished colleagues we absolutely do not want to miss; and relying on the numerous unplanned encounters we will have with colleagues onsite as well as those facilitated by what I’ve come to refer to as “drive-by greetings”—introductions, from colleagues including Maurice Coleman (T is for Training) and Peter Bromberg (Princeton Public Library), to those people they just happen to be standing  next to when we unexpectedly encounter them, and who just happen to have done work we have admired from afar for years.

One of those unexpected encounters, for me, led on the spot to an unplanned one-on-one hour-long lunch with a writer whose work I’ve very much admired—the sort of opportunity to exchange ideas that most of us would kill to have when we’re sitting in a packed room with little chance to interact at a meaningful level with a first-rate presenter. Another put me face-to-face with a colleague I’d only previously interacted with online. Numerous other outside-the-formal-curriculum meals and coffee breaks helped keep me up to date on the vibrant and ever-expanding world of advocacy and partnerships that benefit all of us and those we serve.

It’s also worth noting that a bit of planning beyond what conference attendance normally facilitates can provide additional rewarding opportunities. Contacting Chicago-based colleagues from the American Society for Training & Development (ASTD) before arriving onsite for the ALA Annual Conference meant that one particularly memorable evening included a dinner with non-library colleagues who are as immersed as anyone else I know in the world of workplace learning and performance (staff training). Our exchanges offered them a glimpse into the world of staff training in libraries and also helped bring me up to date on the ever-evolving language used within the ASTD community to refer to the training-teaching-learning that is at the heart of all we do.

The clear lesson for any conference attendee is that planning helps; looking for opportunities to draw upon all the resources available to us is an essential element of creating a successful conference experience; and “un-planning”—the act of setting a schedule aside when unanticipated opportunities via drive-by greetings present themselves—benefits all of us, and creates the learning experiences we find nowhere else.


ALA Annual Conference 2013: Presentation Pain and Pleasure (Tips for Presenters)

July 3, 2013

Those of us immersed in training-teaching-learning are always on the prowl for ways to improve our presentation skills, so attending gatherings like the 2013 American Library Association (ALA) Annual Conference here in Chicago for the past several days has given us the equivalent of a presenter’s master class.

There were quite literally moments when we found ourselves exclaiming “I wish I had done that.” There were also those painful moments when we watched someone else falling into a presentation trap we wish we had avoided.

ALA_2013_Chicago_Logo_FINAL_CLR_0 (1)One of the most exquisite learning moments for me came as I was sitting with ALA Learning Round Table colleagues at one of their conference board meetings. The conversation centered around the question of whether the group should incur the cost of having a microphone for a presenter at a small event at an upcoming conference. I halfway—but only halfway—jokingly suggested that anyone who needed a microphone for that event in that small venue probably wasn’t the right presenter for the session.

ALA_Learning_Round-Table_LogoAnd that’s when a lovely colleague, with absolutely no rancor in her voice, said that although she knows many presenters believe they don’t need microphones to be heard, those presenters are inadvertently excluding members of their audience who are hearing-impaired—as she is. It was a humbling yet wonderfully instructive moment for any of us who let our egos get in the way of our goal of making it easy for every learner to participate in the learning opportunities we have agreed to provide—particularly those of us doltish enough to have never been aware of how effectively some of our longtime colleagues deal with challenges we never noticed they faced. Her comment was instructive—and inspirational. I immediately moved into full trainer-teacher-learner mode, documented that presentation tip, and tweeted it out to the conference backchannel as well as to colleagues across the country in the American Society for Training & Development (ASTD) in the hope that a few more learners will benefit from our colleague’s suggestion.

Not so easy to share in the moment were the examples of poor preparation or presentation techniques that plagued colleagues at some of the sessions I attended—just as these same problems, somewhat surprisingly, plague some ASTD conference presenters even though we work in a profession where first-rate communication skills are essential. To have pointed those problems out via Twitter at the time they were happening would have tantamount to publicly humiliating the presenters—and I’m sorry to say that there actually were people on the conference backchannel who engaged in exactly that sort of cruel and unnecessary behavior. But I think it’s fair game, long after the presentations have ended and there is no obvious need to identify individuals under discussion, to offer yet another brief presenter’s tip sheet for anyone who wants to avoid the sort of presentation mistakes all of us have made—and wished we hadn’t.

We all learn the hard way that we need to plan, practice, revise, plan, practice, revise, and plan some more in the weeks and days leading up to our presentation. This will keep us from finding that parts of slides or entire slides have somehow disappeared from our PowerPoint slide decks when we’re in front of our audience.

It’s also very important to be in the space where we are presenting at least 30 minutes before we begin our presentation so we can be sure, by viewing the slides on the screen in that space, that any tech gremlins that have crept into our slides can be adjusted. That prevents us from finding that columns of text have shifted (which raises the question of why we’re even bombarding our learners with columns of text) and become an indecipherable jumble of words.

Being in the room before others arrive also allows for a final sound check of the microphone—and remember, we do want a microphone even if we think we won’t need one. Checking links to onsite resources we plan to use will prevent us from wasting five or ten minutes struggling to bring up a video or other online resource when we actually should be engaging with our audience during our formal presentation time. And being present as others arrive also offers the invaluable opportunity to begin connecting with the learners before the formal presentation begins and to be sure that their expectations for the session are what we are planning to deliver.

Avoiding references to how we have had to condense hour-long/day-long presentations into the much shorter period of time we have during the session we are currently delivering accomplishes nothing other than making us sound ungrateful and adding a bit of stress to learners who feel as if they are going to have to be extra attentive if they want to absorb this condensed version of what we wanted to offer. We knew, when we accepted the gift of being able to share information and resources with colleagues, how much time we had. It’s just plain polite to publicly thank those who brought us into that learning space and to effectively use the time we have rather than wasting any of it apologizing or grousing about the lack of time to do our subject—and our audience—justice.

Using slides that interact with and support our oral presentation rather than including the history of the world on a single slide keeps our presentations engaging rather than turning them into frustrating, overwhelming experiences during which audience members are forced to unsuccessfully try reading all that text while also trying to take in what we are saying. And we certainly don’t want to read content on the slides to our learners; we can safely assume they already know how to read, so if we want them to absorb content, we can join them in looking at the slide and giving ourselves enough time to read a line or two (e.g., an appropriate quote from someone who said it better than we ever will be able to say it), and we can use those slides to provide engaging images designed to help learners absorb key points.

Answering questions immediately rather than trying to postpone responses demonstrates that we care about our audience’s learning needs. There’s no reason why we can’t provide a one-line response—if we have one—and then return to our planned presentation after assuring learners that a longer explanation is on its way later in the presentation if that’s the case. We can also provide that one-line response and encourage interested audience members to join us after the session or contact us later via email to further explore the topic. Asking audience members to hold all questions until we are finished speaking implies that our content is more important than their questions are—not particularly the message we want to send to people who were nice enough to choose to spend their extremely limited and valuable time with us.

If we see our presentation/learning-facilitation opportunities as a collaboration with those who have agreed to spend time with us, we’re well on the way to providing the sort of transformative experiences that are at the heart of successful training-teaching-learning. And, not so surprisingly, we may even have the rewarding experiences of being asked to present again or to hear, years later, from those who learned from us, applied what we offered, and sought us out to thank us for offering them something of value.


Teaching-Training-Learning with Evolving Tools and Practices

June 20, 2013

The continuing rapid evolution of our teaching-training-learning tools and roles is sparking some interesting conversations among colleagues in a variety of sectors, and those conversations, increasingly, are helping to create connections and collaborations in what once felt like a terribly siloed learning industry.

T+D_LogoASTD (American Society for Training and Development) Human Capital Community of Practice manager Ann Pace, in a brief column in the May 2013 issue of T+D (Training+Development) magazine, succinctly takes us to the heart of the matter: we’re spending considerably more on social learning than we were a year ago (a 39 percent increase over that 12-month period), and we’re increasingly overtly acknowledging that each of us can serve as a “facilitator and enabler of learning” as we “create the structure that allows [the] shift [from learning occurring at specified times in predetermined locations to being something that is continuous, formal as well as informal, and experiential as well as including teacher-to-learner knowledge transfers] to occur.”

Some refer to this perceived shift as a learning revolution; others of us, as we review the writing of those who preceded us and talk to teacher-trainer-learners in a variety of settings (e.g., K-12, undergraduate, and graduate-level programs; corporate training programs; and learning programs in libraries and healthcare settings), have the sense that this isn’t so much a revolution as a recognition that the best of what we do has always involved the transfer of knowledge from instructor to learner; the acquisition of knowledge by learning facilitators through their interactions with learners; a combination of formal learning opportunities with opportunities that foster informal learning in synchronous and asynchronous settings; and much more.

What Pace helps us see is that incorporating the vast array of social learning and social media tools available to us into what we have always done well significantly expands the learning resources available to us in the overlapping roles we play as teachers, trainers, and learners. And it requires only one additional very short step for us to recognize that the continually-expanding set of tech tools at our disposal (desktop computers, laptops, smartphones, tablets, and, soon, wearable technology including Google Glass devices) and delivery methods (blended learning opportunities, the use of Skype, Google+ Hangouts, live online sessions enabled through products ranging from Blackboard Collaborate to live tweet chats and similar exchanges through chats conducted within Facebook private groups open only to learners within a specific class or community of learning) helps us cope with a world where the need for learning never stops.

There are even obvious, positive signs that we all are continuing to benefit from our expanded ability to reach colleagues through online resources in addition to our continuing attendance at conferences, workshops, and other events designed to facilitate the exchange of information, ideas, and innovations. The tendency many of us have had of allowing ourselves to be locked into learning silos—it is as silly as librarians in academic settings not seeing and learning from what their public library colleagues are doing in training-teaching-learning (and vice versa), or ASTD colleagues in local chapters not being aware of what colleagues in other chapters or at the national level are doing—seems to be diminishing as conversations between colleagues are fostered by organizations such as ASTD, the American Library Association, and the New Media Consortium (NMC),  which gathers colleagues from academic settings, museums, libraries, and corporate learning programs together onsite and online to share resources, spot the metatrends and challenges in teaching-training-learning, and encourage collaborations that benefit a worldwide community of learning.

We see, within that NMC setting, conversations about the shifting roles of educators in academic settings that parallel the comments that Ann Pace made through her T+D column. We realize that the shifts we see in our individual learning sandboxes consistently extend into many other learning sandboxes in many other industries where learning is the key element differentiating those who are successful from those who aren’t. And we see realize that by meeting, collaborating, and then sharing the fruit of those collaborations throughout our extended social communities of learning, we are part of the process of implementing ASTD’s goal—workplace learning and development (staff training) professionals’ goal—of making a world that works better.


Christopher Alexander and the Architecture of Learning: When Systems Collide (Part 1 of 2)

June 19, 2013

Architecture quite clearly can offer an inspiring framework for teaching-training-learning—an idea that becomes obvious as we read between the lines of Christopher Alexander’s latest book, The Battle for the Life and Beauty of the Earth: A Struggle Between Two World-Systems.

Alexander--Battle_for_Life_and_BeautyAlexander, whose extensive writings have been coming our way for more than 40 years, always writes first and foremost of his architectural endeavors. The books, however, are far more than explorations of his chosen field. Whether we’re reading some of his earliest works, including The Timeless Way of Building or A Pattern Language, or immersing ourselves in the 2,000 pages of his more recent four-volume The Nature of Order, we always find ourselves in the company of someone who looks beyond his own craft to see how it creates a world that works better—a phrase familiar to those of us who are active in the American Society for Training and Development (ASTD).

Making a world that works better is at the heart of almost any endeavor worth pursuing, and Alexander’s thoughts on the subject as it pertains to architecture often resonate for those of us continually striving to make training-teaching-learning something that results in a more beautiful, cohesive world.

At the heart of The Battle for the Life and Beauty of the Earth is a compelling description of a challenge any trainer-teacher-learner can understand: the conflict between creating something that fits a predetermined template and uses the same approach everyone else uses just because it’s all we know, and creating something that meets the unique needs of each situation and set of clients (learners) we are called upon to serve.

In The Battle, Alexander describes an almost epic struggle to complete a project using what he calls System A—“…a type of production which relies on feedback and correction, so that every step allows the elements to be perfected while they are being made…”—rather than System B—“…a type of production that is organized by a fixed system of rigidly prefabricated elements, and the sequence of assembly is much more rigidly preprogrammed” (p. 19).

This clearly parallels the struggle we face in training-teaching-learning endeavors. We have abundant evidence that trying to rush learners through the learning process in the shortest period of time possible produces little more than test-based learning that is forgotten or quickly cast aside by learners who find little reason to apply newly-gained skills and knowledge to situations that do not support the use of those skills and that knowledge. We also have abundant evidence that densely-packed PowerPoint slides filled with far too much information for learners to absorb serves only to allow instructors to prove that they delivered the information they were meant to deliver—regardless of whether it results in the behavioral change great training-teaching-learning is expected to produce.

There are numerous beautifully-written, artful passages in The Battle that make us want to keep turning those pages as if we were reading a best-selling suspense story or a dramatic novel with characters we have come to love and care about. But in this case, the characters are compelling because we have come to understand their aspirations; are rooting for them to succeed; and become emotionally involved when they discover they have been betrayed and stand at the edge of a precipice from which there appears to be no escape—just as our learners understandably feel betrayed if we do not design the flexible, interactive learning opportunities that foster their—and our—successes in workplace learning and performance and other learning endeavors.

“Be patient, and take this in slowly,” Alexander counsels us at one point in his narrative (p. 394). If we take his advice and linger over that line itself, we realize how much of value that single line imparts to us in terms of all we dream and think and do. More importantly, we slowly and deeply begin to assimilate the lessons he imparts; see ways to translate them into training-teaching-learning and any other creative endeavor we commit to undertaking; and remind ourselves that books as inspiring and rewarding as The Battle require far more than a single cursory reading if we want to absorb all that the writer is offering us.

Next: Christopher Alexander and the Architecture of Collaboration (Applying “The Battle” to the Volunteer-Drive Community-Based Hidden Garden Steps Project)


Open Introductions: #etmooc, Open Education Week, Wikinomics, and Murmuration

March 9, 2013

Trainer-teacher-learners worldwide are on the cusp of a magnificent collaborative opportunity: participation in Open Education Week, which runs from Monday – Friday, March 11-15, 2013. Ostensibly for those involved in formal academic education programs, this is an opportunity that should appeal to anyone involved in the numerous entities comprising our global learning environment: K-12 schools; colleges, universities, and trade schools; libraries; museums; workplace learning and performance (staff training) programs; professional associations and organizations like the American Society for Training & Development (ASTD), the American Library Association, and the New Media Consortium ; and many others. It’s a chance for us to collectively examine the roles we can play together to tackle the wicked problem of reinventing education and developing ways to effectively support lifelong learning in a world where we can’t afford to ever stop learning.

Open_Education_Week_2013_LogoAt the heart of this endeavor is the open movement—the latest of the five massive themes that we’re exploring in two-week bite-sized segments within #etmooc (an online Educational Technology & Media course), that massive open online course (MOOC) developed by Alec Couros and his wonderful gang of “conspirators.” The course itself is a living example of the spirit of open, and it is quite literally transforming not only those who are directly participating in it, but also those who are learning about it and participating vicariously through the blog postings we are producing and sharing openly, the Blackboard Collaborative sessions that are archived and openly available, the live tweet chat sessions and numerous unfacilitated stream of tweets it is generating, exchanges in a Google+ Community, YouTube videos, and various other rhizomatically spreading learning opportunities that will continue having an impact on learners worldwide long after the current January- March 2013 offering comes to an end.

It’s a movement I first encountered several years ago within the pages of Wikinomics: How Mass Collaboration Changes Everything, by Don Tapscott and Anthony D. Williams, and that we all can continue to explore through the #etmooc panel discussion moderated earlier this week by Alberta Distance Learning Centre learning innovation lead teacher Verena Roberts. As has been the case with the handful of #etmooc presentations I’ve been able to attend or view, this one provides great content while also serving as an example of what it discusses. It was held as a Google+ Hangout to make it as accessible as possible; it was live-streamed on Roberts’ YouTube channel; interactivity between the panelists and learners was facilitated across platforms, including a Google Doc that also is openly accessible; and it is taking on a life of its own through tweets, blog postings, and other openly-shared resources.

etmoocTo watch the recording of that hour-long Google+ Hangout panel discussion is to sense the power of online learning and engagement while receiving a full immersion that leaves us with hours of material to return to at our own leisure. We see and hear Mozilla Foundation staffers sharing resources and encouraging us to participate in them, e.g., through the Mozilla Festival and efforts to help define digital literacy. We learn about a magnificent repository of open resources curated under the title “Open High School of Utah OER [Open Educational Resources] Guide” under the auspices of the Open High School of Utah (which will become Mountain Heights Academy in fall 2013). We hear panelist Christina Cantrill, from the National Writing Project, suggest that open is about resources, but “is also about practices.” And we walk away from the session with a clear understanding that four basic tenets of the open movement are reusing, revising, remixing, and redistributing content without losing site of the fact that we still have an obligation to acknowledge the sources upon which we draw.

For those of us wanting to continue our explorations within the context of the Wikinomics model, we turn to another variation on the open theme: the TED (Technology, Entertainment, and Design) talk“Four Principles for the Open World”—that Tapscott delivered in 2012. He takes us a bit deeper into the open movement by suggesting that there are four pillars of openness: collaboration, transparency, sharing, and empowerment: “The open world is bringing empowerment and freedom,” he tells us at one point.

The fact that these brief but stimulating explorations of openness take us from Open Education Week’s key themes of “connect, collect, create, and share” to those four tenets (reusing, revising, remixing, and redistributing content) on to Tapscott’s quartet of collaboration, transparency, sharing, and empowerment confirm that we’re facing the same wicked problem here that we face in digital literacy/digital literacies: settling on a firm definition is a far-from-completed endeavor.

We aren’t, at this point, anywhere near achieving that goal. But Tapscott, by introducing us to the concept of murmuration near the end of his TED talk through a video showing an exquisitely beautiful murmuration of starlings, provides an example from nature that should inspire all of us to start by participating and collaborating in Open Education Week (conversations on Twitter will be organized though use of the #OpenEducationWk hashtag and nurtured through the @OpenEducationWk Twitter account) and then incorporating open practices into our training-teaching-learning endeavors wherever we can. 

N.B.: This is the nineteenth in a series of posts responding to the assignments and explorations fostered through #etmooc.


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