ALA Annual Conference 2014: Ernie DiMattia and Learning Moments That Change Our Lives  

June 28, 2014

Conference attendance, whether onsite or online, can be transformative. The planned and unplanned encounters with colleagues, the vendors with whom we work, the authors we adore (or are going to adore after encountering them and the work they produce), touch and change us in ways that sometimes are immediately evident and at other times require the passage of time to geminate and bear fruit.

ALA2014--LogoWe seek, come across, and learn from people whose work we have avidly followed in print or online, and sometimes are stunned to find that they just as avidly following and learning from ours. We have unexpected, intensively personal conversations in spaces like the American Library Association (ALA) Annual Conference Networking Uncommons and, in the process, deepen relationships with people we might otherwise not have come to know. We learn how much more challenging and rewarding the conference-as-learning-experience can be when we learn how to blend our onsite and online participation via the conference backchannel.

Relishing the collaborations that produce significant results through our volunteer service on committees or through participation in efforts like ALA Membership Development’s Ambassador program is just another part of mining conference opportunities for all they are worth; they help us understand how welcoming and supportive the ALA community can be—and is.

And even though the size and scope of the ALA Annual Conference has us sharing space with more than 20,000 colleagues, it’s amazingly easy to find the individual members of our community we want to find—and equally stunning to realize how much the absence of even one cherished colleague can affect us.

I had known that Ernie DiMattia, the chair of the ALA Publishing Committee, would not be with us here in Las Vegas this morning for our semiannual onsite meeting. All of us on the committee had been notified earlier this week that he was dealing with “ongoing health issues.” But I had had no idea, before arriving at the meeting, that he had been in the final stages of a long-time battle with cancer and that he had passed away last night.

Ernie_DiMattiaThere was a moment of silence as we all, in our own individual ways, struggled to absorb the news that this gentle, literate, vibrant light in the ALA community had been extinguished. And while I can’t speak to what others were thinking, I found myself reliving the moment, a couple of years ago, when Ernie approached me during an orientation session we were both attending, asked me how I was doing, was insightful enough to ask a thought-provoking question that significantly changed my perceptions about what all of us were learning to do in that session, and, as a result, sent me down a very productive year-long path as chair of an ALA advisory committee that completely changed the way it did its work.

Ernie’s simple question at the moment I was about to become a committee chair: “Who will you be serving as a committee chair?” And the obvious answer—ALA 2012-2013 President Maureen Sullivan while working with (rather than for) ALA staff—inspired a series of interconnected partnerships that was rewarding for all of us and the larger ALA community we served.

When my year-long term came to an end and I was lucky enough to be accepted onto the Publishing Committee with Ernie as chair, I continued to learn from the inclusive, collaborative approach he took to our work. I appreciated the fact that he went out of his way to stop and chat whenever our paths crossed in those wonderfully expansive conference hallways. I admired the way he fostered productive partnerships with our ALA staff colleagues to help craft a forward-looking strategic plan that will continue to make ALA Publishing an essential part of the ALA community’s operations.

I wish I could say that I knew Ernie better. I wish I could say we had numerous lovely and inspiring conversations, but they were far too few. And as I walked those Ernie-less halls today, I knew they would never again feel quite so vital as they were through Ernie’s presence. But I also sensed that they would remain important, comforting, and essential to all I do as long as I continue acting upon and sharing all I learned from Ernie’s unofficial and very informal mentoring.


The State of America’s Libraries 2014: Libraries, Community Engagement, and Learning

April 15, 2014

Having been tremendously inspired by interactions with librarians who are community leaders in Northeast Kansas, closer to home (in Mendocino County) and elsewhere over the past few months, I’m not at all surprised to see that the 2014 edition of the American Library Association (ALA) State of America’s Libraries has a wonderful new section: “Libraries and Community Engagement.”

State_of_Americas_Libraries_2014“America’s libraries continue to transform themselves, keeping pace with the changing economic, social, and technological aspects of American society,” those contributing to the report write at the beginning of the community engagement section. “Libraries’ deepening engagement with their communities takes many forms, from technology to education to social services, and serves many segments of the population.”

It’s not at all difficult to find plenty of documentation of the positive transformations underway in libraries and the communities in which they are increasingly integral collaborators in exploring and addressing a variety of educational and other needs: libraries as learning/social learning centers; libraries as advocates of literacy at a time when concepts of literacy themselves are evolving to reflect our needs; libraries as places where technology is explored; libraries as catalysts for change; and libraries as places where something as simple as a book discussion group can serve as a forum about community challenges.

What is at the heart of the community engagement section of the ALA report, however, are the stories.

We read about the Chattanooga Public Library’s efforts to provide “3D printers, laser cutters, sewing machines, and spaces for conducting business meetings…all things that an individual might find too expensive.” We learn about libraries across the country engaging children, through collaborations with the organization Family Place Libraries™, at critically important moments in children’s earliest educational endeavors. We see my local library system and former employer—the San Francisco Public Library—receive well-deserved kudos for its “pioneering outreach program to homeless users…staffed by a  full-time psychiatric social worker” and including “the services of five peer counselors, all of whom were once homeless themselves”—an effort increasingly emulated elsewhere. And we learn about libraries offering musical instruments and even plots of land for checkout in addition to examples we find elsewhere with just a small bit of effort: tool libraries, seed libraries, and much more.

For those of us who have eagerly followed and supported ALA’s “Promise of Libraries Transforming Communities” initiative—fostered by former ALA President Maureen Sullivan and many others—and the ever-evolving ALA Libraries Transforming Communities website with its numerous useful resources, the ALA report is an update, a confirmation, and a source of encouragement.

It also is a strong reminder that we all have roles to play in strengthening collaborations between libraries and other key members of our communities—and that includes calling our non-library colleagues’ attention to reports like the State of America’s Libraries report and encouraging them to see how the content can expand and enrich their own community collaborations.

nmc.logo.cmykMy most progressive and far-reaching colleagues in workplace learning and performance in libraries, the American Society for Training and Development (ASTD), and the New Media Consortium recognize that we need to look beyond our usual training-teaching-learning environments to see ourselves in the larger context of all learning organizations—including museums and other arts organizations—that play overlapping roles in the average lifelong learner’s experiences. Media Specialist/School Librarian Buffy Hamilton, for example, consistently takes her learners on virtual trips far beyond the physical libraries she has served. ASTD CEO Tony Bingham consistently dazzles and inspires us with visionary training-teaching-learning presentations at the annual ASTD Chapter Leaders Conference and elsewhere. New Media Consortium Chief Executive Officer Larry Johnson consistently encourages staff and colleagues to take the large-picture view of how various learning organizations adapt new technology and address trends and challenges in learning worldwide.

ALonline346[1]When we bring all of this back to the content of the ALA report and read about what libraries and library staff members do to support and promote learning within their communities, we realize that those of us involved in adult learning need to see what tomorrow’s adults are doing as today’s children and teens. When we see what today’s community college, technical school, and university learners are doing, we need to be preparing to provide learning landscapes that help meet the needs they will continue to have in the years and decades we will have them in our workplaces.

And most importantly, we need to recognize that taking the time in our own workplaces—during our workdays—to read, ponder, react to, discuss, and implement what we encounter in well-written and thoughtfully produced report along the lines of The State of American’s Libraries 2014 is not a luxury. It’s an essential part of our own lifelong learning endeavors that make us contributors and partners in the development and maintenance of our own onsite and online communities.

Next: Libraries and Social Networking; reflections on the Academic Libraries and Ebooks and Copyright Issues sections of the report have been posted by Jill Hurst-Wahl, director of the library and information science and LIS with school media specialization programs at Syracuse University, on her Digitization 101 blog.


ALA Midwinter Conference: Informal Learning (in Conference Hallways)

January 28, 2014

Most of the learning at conferences takes place in the hallways, I learned from American Library Association (ALA)  Strategy Guide Jenny Levine during a conversation we were having in an enormous hallway here at the ALA 2014 Midwinter meeting in Philadelphia before she delivered the obvious punch line: “And ALA conferences have a very large number of hallways.”

ALA_Midwinter_2014--LogoAnyone involved in training-teaching-learning knows that Levine’s observation about hallways (and, by extension, other spaces such as the conference Networking Uncommons and exhibits areas) parallels conclusions firmly grounded in research done on informal learning in our workplaces. And anyone who habitually participates in conferences arranged by the organizations serving specific professions (ALA for libraries, ASTD for trainer-teacher-learners, and many others) know that those hallways are increasingly blended to combine onsite and online interactions via Twitter and a variety of other tools to respond to those who might otherwise feel left behind.

Informal learning in the ALA 2014 Midwinter meeting Networking Uncommons

Informal learning in the ALA 2014 Midwinter meeting Networking Uncommons

My own informal learning at the ALA 2014 Midwinter meeting began on Friday—the first full day of the conference—when I decided to visit the Networking Uncommons before the exhibits area opened. The fact that I never made it to the exhibits area—one of my favorite informal learning spaces—that evening is a testament to what ALA Strategy Guide Jenny Levine has created: Finding a group of colleagues engaged in an impromptu conversation about technology in libraries, I realized I didn’t have to cruise the aisles of the exhibits hall to meet those colleagues—the group of people I needed and wanted to be seeing were gathered right there in the Uncommons.

The same thing happened the following morning when I walked over to the cavernous area housing the ALA onsite bookstore, the conference registration desk, and an area being used for demonstrations of Google Glass. On assignment for the American Libraries blog, I was hoping to photograph a few people trying that wearable technology, interview them, and learn more about how Google Glass might be a useful tool in the work my colleagues and I do. With my usual good luck, I arrived just a few minutes before former ALA President Barbara Ford did, so I was able to photograph her trying the device and then conducted a follow-up interview that was included in that blog article providing readers with projections of how the voice-activated device might work its way into libraries and other learning environments dedicated to facilitating training-teaching-learning.

My informal learning continued over lunch that day with Peggy Barber, a cherished colleague who always manages to bring me up to date on something I wasn’t smart enough to be exploring on my own. She had recently published an article on “contagious marketing” in American Libraries, so I asked her about one of the sources she had quoted (Jonah Berger’s Contagious: Why Things Catch On) and told her about a similar book I had read a few years before (Chip and Dan Heath’s Made to Stick: Why Some Ideas Survive and Others Die). What we learned informally from each other over lunch will deepen as each of us reads the book recommended by the other.

Libraries_Transforming_Communities--LogoThe sort of expanded onsite-online hallways I’ve noticed at earlier conferences reappeared while I was attending an onsite session Sunday morning on ALA’s “Libraries Transforming Communities” initiative. Presenters Maureen Sullivan and Cheryl Gorman. As they were discussing the positive impact the initiative has had in fostering collaborations and partnerships between libraries, library staff, and members of the communities they serve, I tweeted out summaries of some of the highlights. Some of those tweets were immediately retweeted by other conference attendees so that the information reached a larger audience than might otherwise have been possible, and at one point a tweet attracted a response from a novelist who objected to a comment made by one of the presenters. Seizing the opportunity to further expand the conversation, I read the comment to Sullivan and Gorman during a question-and-answer period, took notes on their response, and condensed it into a tweet to briefly extend the conversation with the novelist. The informal learning that morning traveled down some very long and intriguing ALA hallways that eventually drew responses from colleagues who aren’t even formally affiliated with ALA.

Similar exchanges continued throughout the days I’ve been here in Philadelphia, and the expanding hallways continue to take some intriguingly unexpected turns. Conversations in a wonderful session this morning on libraries as catalysts of change began within the formal setting of the session itself, expanded a bit through tweets and retweets, then unexpectedly continued briefly when the presenter—Lisa Bunker—and I ran into each other in the Networking Uncommons, and really deepened when the two of us decided to continue our informal conversation over lunch, which provided the most wonderful learning nugget I acquired during this Midwinter conference: “We don’t have to be perfect. We just have to show up.”

As long as those hallways that Levine and many others help create are available, I will be exploring them. And reporting informally on what I learn.


New Librarianship MOOC: Learning and Community Engagement

July 26, 2013

Members of library staff (and many others involved in training-teaching-learning) need to facilitate conversations and engage in them as well as part of our efforts to nurture and be part of the communities we serve, we are reminded through R. David Lankes’s “Community: The Pressure for Participation” lecture posted online in his “New Librarianship Master Class”—a massive open online course (MOOC) under the auspices of the University of Syracuse School of Information Studies— and in his book The Atlas of New Librarianship.

New_Librarianship_Master_Class_Logo“Participation in a system, however minimal, exerts pressure on that system,” he explains, and that thought reminds us that whether we’re facilitating learning in physical and virtual library settings or in any other environment, we must be actively engaged with our learners if we want to understand and effectively meet their needs.

I suspect that many of us connected with learning efforts in or through libraries understand, viscerally, the importance and the rewards of being integrally involved in our communities; if we’ve read the Urban Library Council’s Making Cities Stronger: Public Library Contributions to Local Economic Development (2007) report or been following Maureen Sullivan’s American Library Association (ALA) presidential initiative “Promise of Libraries Transforming Communities,” we have very strong reminders of how important involvement and activism within a community is. I am not, on the other hand, at all convinced that trainer-teacher-learners across the board have that same sense of how far-reaching our efforts are within the communities we serve; responding to employers’/clients’ needs with our (in the best of situations) finely honed learner-centric endeavors, we don’t often enough take into consideration the importance of evaluating the results of those endeavors where they most matter: among the customers and clients who ultimately benefit from how learners apply what they have absorbed—or suffer from those learners’ inability to successfully apply what has been offered.

Lankes, obviously focusing on the world of librarianship and libraries, continues throughout his course and book to offer guidance, inspiration, and provocative ideas not only for that target audience of library staff, but to anyone involved in training-teaching-learning. He encourages us to think about how we can open up our systems to those who are ultimately affected by our resources, our offerings, and our actions. He reminds us that “people will go where they can have an influence. People will go to where their voice is respected or listened to”—a confirmation that if we want to be effective in facilitating learning, we need to act in ways that demonstrate our willingness to partner with our learners, listen to what they say, and respect what we are hearing from them.

He takes us even further in his discussions of community through his online lecture “Communities: Environments” and sections of The Atlas (pp. 97-101) where he documents efforts by staff at the Free Library of Philadelphia to renovate and expand the main library in ways that serve the community rather than in ways that solely reflect library staff’s perceptions of community needs. Discussions with community members led staff to focus on proposals for an Entrepreneurium that would support community entrepreneurs at their greatest moment of need; a writing center that would provide writers with the salon opportunities and publication opportunities that were most important to them and their community; and a music center that would meet musicians’ needs for performance spaces and newly-written compositions that have been performed. Having that level of exchanges with our learners and those affected by the ways those learners apply what we provide could have magnificent impacts on how we dream about, design, deliver, and evaluate the learning opportunities we offer face to face and online. And the payoff for the communities we serve could be incredible.

In the third of his three lectures on community—“Communities: Assessment”—there is a concluding line that ought to be pasted on our learning walls: the reminder that we are stronger if we avoid fragmentation and seek inclusiveness in our efforts. Rather than think of ourselves in terms of “public librarians” or “academic librarians” or any other sub-category of the larger field of librarianship, he encourages course participants to simply think of ourselves as “librarians.” And the same, I believe, can be said of learning facilitators regardless of the venue(s) in which we work: we should be far less concerned with whether we refer to ourselves as “teachers” or “instructors” or “trainers,” or whether we work primarily in face-to-face or online or synchronous or asynchronous learning situations, and much more concerned with the fact that we are involved in learning—as facilitators and as learners, regardless of whether we work in libraries or in schools or colleges or universities or in other workplace learning and performance (staff training) settings.

The foundation that keeps us productive and essential members of our communities is a dedication to learning—and that’s where we need to maintain the focus that comes from one of Lankes’s final questions in his presentations and writing on community: “What are people talking about? What do they want to learn?”

N.B.: This is the fifth in a series of posts inspired by the New Librarianship MOOC.


ALA Midwinter 2013: Learning to Transform Communities One Panel Discussion at a Time

January 30, 2013

“The conversation starts out in Seattle” turns out to have been far more than an ephemeral marketing slogan for those of us lucky enough to attend even part of the American Library Association (ALA) 2013 Midwinter meeting that ran from Friday, January 25 – Tuesday, January 29; it was an inspiring call to action that extends far beyond the conference site and the libraries represented there.

ALA_Midwinter_2013We had plenty of opportunities to catch up with colleagues, reflect upon how easy it is to explore and act upon the big ideas that we so rarely take the time to ponder, and be present at numerous activities focused on an effort to promote positive change through collaboration in our extended onsite-online world: ALA President Maureen Sullivan’s presidential initiative, “Promise of Libraries Transforming Communities.”

The interactive presentations began Saturday morning with a panel discussion that Sullivan moderated. Panelists included Richard Harwood, founder and president of the Harwood Institute for Public Innovation; Tim Henkel, president and CEO of Spokane County United Way; and Carlton Sears, past director at Public Library of Youngstown and Mahoning County and certified coach with the Harwood Institute—and it only took a few minutes for Harwood to get us going by reminding us that to move our country forward, we need to find ways in communities to get things done.

Furthermore, he suggested, we need to restore a sense of belief in ourselves and forge the sort of meaningful relationships that foster positive change at the local, regional, and national level. Libraries, he continued, are uniquely positioned to support community development—an idea we’ve seen repeatedly in reports ranging from the Urban Libraries Council study “Making Cities Stronger” (2007) and the “benefit study” published by the Friends of the San Francisco Public Library that same year to the resources compiled online by Iowa Library Services, to cite just a few of the resources available to us. Libraries across the country are already doing great work, he acknowledged, and there’s room to do even more.

Sears was equally direct in praising libraries for what they are accomplishing, and stressed the need for “authentic” engagement within the communities they serve. Involvement, he said, begins with a simple question: “What kind of community do you want?” Because work done by community activists tends to spread, he said he thinks of is “as a virus—but a good one!”—and he seemed committed to nurturing the spread of that particular virus.

In the end, Harwood agreed, we’re all in this because we believe in communities, and it’s clear that attendees at that initial session were ready to return home after the conference concluded so they could use the tools and resources provided during the Promise of Libraries Transforming Communities sessions.

Harwood--Work_of_HopeSullivan, Harwood, and the other panelists left us with plenty of great resources; those interested in exploring his work can access a free online version of his book The Work of Hope: How Individuals Can Authentically Do Good from the Harwood website. There is also additional coverage of the panel discussion available in American Libraries online. Three other onsite programs continued the discussion: “Community Engagement Conversation: The Work of Hope”; “Community Engagement Conversation: Appreciative Inquiry—The Library in the Community”; and “Community Engagement Conversation: Change in the Community, Change in ALA.”

Abundant Community advocate Peter Block was also onsite for a program drawing upon Community: The Structure of Belonging, the book he co-wrote with John McKnight.

The groundwork has been laid, the challenge issued. Now it’s up to those of us inspired by Sullivan, Harwood, Block, and the others to spread the word, dive in as advocates, and help nurture the promise that libraries and other community-based organizations and initiatives offer.


ALA Annual Conference 2012: Learning, Leading, Engaging, and Transforming

June 23, 2012

If you were in the right room but weren’t paying attention yesterday at the American Library Association (ALA) Annual Conference here in Anaheim, you easily could have missed one of the best examples I’ve ever seen of experiential and transformative learning and leadership in action.

The set-up was simple. Members of ALA staff, along with members of ALA’s Training, Orientation, and Leadership Development Committee (TOLD) and incoming ALA president Maureen Sullivan, worked together seamlessly to deliver the association’s annual orientation session for volunteers who will be serving as chairs of ALA committees for the next 12 months. The traditional set-up for the session, according to those familiar with it, has been for the incoming president to offer a few words of welcome and then leave others to conduct the session.

Sullivan, as the association’s lead volunteer for 2012-2013, suggested a different model for this year’s offering. And program organizers immediately agreed, she noted at the beginning of the session as an example of how change can sometimes easily be implemented. The standard “orientation” became a “strategic leadership meeting.” We were active participants in determining how we all will work together and with others during the next 12 months. And, by time we left that room three and a half hours later, we had not only become familiar with what was expected of each of us as volunteers, leaders, and potential facilitators of change within an association we very much love and admire, we had been reminded by a master trainer-leader-consultant/change agent that the first step in being effective is believing that we can be effective in the roles we choose to play.

Because I’ve known Sullivan for several years and have had a few opportunities to work with her and see her in action, I wasn’t surprised by any of this. When she facilitated a two-day conference for students who had not yet completed their graduate-level work to enter the library workforce, she completely inspired those participants—and her work has paid off as we’ve seen several of those conference attendees begin working their way into management positions with libraries across the country. And when I was struggling with a less-than-satisfying educational experience, Sullivan was there not only as a willing and sympathetic set of ears, she was among a small and cherished group of people who helped me find a way to turn a bad situation into something full of potential—and tremendous results.

So as I sat with other incoming ALA committee chairs yesterday; was engaged by the energy, dedication, and inspiration that Sullivan, author-consultant-presenter Eli Mina (101 Boardroom Problems [and How to Solve Them]) provided; and saw how my volunteer efforts might effectively make a difference in further supporting ALA and all it serves, I realized how lucky I was to be in that particular windowless room—with the most spectacular view of what a few involved people can accomplish under the tutelage of a trainer-leader-consultant who sets the best example possible through her own efforts as an association volunteer.

Others may have been enjoying quality time by a pool. Or preparing to visit the conference exhibits hall. Or tweeting wonderful (or snarky) observations about the conference. Or frantically trying to decide which sessions they wanted to attend and which ones they reluctantly will miss. Or trying to acquire another ribbon to attach to their conference badges. And I have to admit I hope to make time for all of those activities myself.

But being in that room, with that group of people, with that level of inspiration, reminded me once again of the absolute pleasures and rewards we find through volunteering to support those causes that appeal to us. We all know that it’s easy to make commitments. Set high standards and goals for ourselves, and encourage others to set high standards and goals they believe they too can achieve. And then, with the best of intentions, return to our day-to-day work and lose sight of the essential elements of what we set out to do. This, however, is an opportunity where I don’t think that’s going to happen.

It’s completely possible that the association will, a year from now, look exactly as it does today; and the average member will continue to pay dues, attend conferences, complain about bureaucracy, and wonder why nothing ever changes. But those of us inspired by Sullivan certainly hope that won’t be the case. And if we’re effective in reaching out to foster an even greater sense of engagement than already exists within ALA—remembering to listen and to act—we may actually have a report card well worth taking home when the time for our final exam as learner-leader/change agents is administered a year from now.

N.B.: Sharon Morris and I, on Sunday, June 24, 2012, will be facilitating a 90-minute workshop on how to engage workplace learners and others in libraries. The session, under the auspices of the ALA Learning Round Table, begins at 10:30 am at the ALA Annual Conference here in Anaheim, in Convention Center Room 203B. Hope you’ll join us for what promises to be an engaging discussion.


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