Giving Thanks 2021: Stephen Hurley and voicEd Radio

November 27, 2021

As the coronavirus pandemic started shutting things down here in the United States in March 2020, many of us were scrambling to find ways to stay in touch with cherished friends and colleagues. We quickly began exploring ways to innovatively respond to our rapidly-changing training-teaching-learning environments, and we also looked for ways to more advantageously build upon the online relationships we already had in place.­­

Stephen Hurley

One of the unexpected pleasures for me, as the pandemic continued to change the way we all work and play, was re-engaging with Stephen Hurley, whose voicEd Radio programming remains a bright light in terms of innovative online programming directed toward “a community of researchers, educators, students, parents and policy-thinkers committed to a dynamic vision of knowledge mobilization in Canada’s education space” featuring “podcasting and live broadcasting to tackle the big questions facing K-12 and post-secondary education in Canada and beyond.”

Although our paths, before the pandemic changed our world, only crossed occasionally—often through the efforts of our mutual friend/colleague Jonathan Nalder (whose lovely Edunauts podcasts were a staple of voicEd Radio programming for a couple of years)—I always found Stephen to be one of those people with whom conversations easily resumed regardless of how much time passed between each of those exchanges. So when Stephen reached out to me early this year to propose a biweekly half-hour segment that would be recorded in my time zone at 6:30 am Monday mornings, I leapt without hesitation, figuring that a half-hour with Stephen every other week was well worth whatever loss of sleep accompanied that commitment. And I was right!

To this day, I remain grateful that we kept that commitment throughout the first half of 2021 and recorded a dozen of what (at least for us) were some lovely, playful, memorable conversations connected by the theme of “collaborations in learning.” For me, at least, they were far more than ephemeral conversations; they drew upon pre-determined topics ranging from books we were reading and online conferences we were attending to powerful, easily adaptable examples of online collaboration we were seeing, and they often carried over into other work I was doing, including a blog piece on the practice of treating learners as co-conspirators in the learning process.

The first episode in that series focused on my recently-released book, Change the World Using Social Media. As he noted in his summary of the episode, we talked about “the power of social media platforms to create community, nurture a sense of action, if not activism, and what this could mean for our future world.” And, more importantly, we established a practice of trying to create threads from one episode/conversation to the next, often by pulling one comment from the latest episode and creating a thread to a related topic in the next episode.

One of Stephen’s superpowers, for me, is his ability to move seamlessly from the role of interviewer—posing stimulating questions designed to keep a conversation moving forward in engaging, productive ways—to the role of equal partner in a conversation to the role of willingly playing foil to his interviewees in ways that produce playfully serious exchanges filled with ideas that any interested listener can incorporate into their own training-teaching-learning efforts. Another is his willingness to look for connections to previous conversations so that a series of recordings along the lines of what we did together can serve as stand-along podcasts or be heard as an extended multi-episode conversation with nuanced, multiple layers of interactions. Those “superpowers,” combined, have provided me with tremendous examples of approaches and techniques that I have absorbed, sponge-like, into my own work—to the benefit of the learners I serve.

There are numerous moments from those conversations that have stayed with me far longer than the amount of time I put into preparing for them. One that has proved to be transformative was the discussion we had about Priya Parker’s book The Art of Gathering; again, Stephen beautifully summarizes the conversation by describing it as an exploration of how “a gathering begins the moment you send out the invitation” and what that means, along with what impact it could have on the way we plan our virtual and face-to-face events—something I have continued to adapt into my own work with learners and other colleagues throughout the year. Another of those moments involved an exploration of the role of storytelling and an examination of the difference between stories and anecdotes.

As the current year comes to an end, I remain thankful  for all that Stephen has offered me and all the inspiration he has provided. And I hope you’ll support Stephen (and your own learning process) by tuning in to voicEd Radio whenever you can.

N.B.: This is the third in a series of year-end reflections inspired by the people, organizations, and events in my life, and the thirtieth in a series of reflections inspired by colleagues’ reactions to the coronavirus and shelter-in-place experiences. 


Giving Thanks 2021: Howard Prager and the Commitment to Make Someone’s Day

November 26, 2021

We all know plenty of people who spend lots of time talking about what we (rather than they) can do to change the world in positive ways. And we also—if we are extremely fortunate—know a handful of people who, through the examples they set with their own behavior, inspire us to emulate them in their diligent, well-focused, heart-felt world-changing efforts.

Howard Prager

Howard Prager, author of Make Someone’s Day: Becoming a Memorable Leader in Work and Life as well as being a cherished friend and colleague through ATD (the Association for Talent Development), consistently sets an example worth following. He incorporates into his daily actions a simple, easily replicable pattern of expressing gratitude to those who do something that makes his day. And that is the simple, powerful, transformative key to what Howard encourages us to do: by telling someone that they have made his day, he makes their day—as he did with me when we were repeatedly face to face while attending the 2021 ATD International Conference & Exposition in Salt Lake City.

At a time when we are often preoccupied by the challenges and tragic effects the spread of the coronavirus has had on work and play, Howard has found a way, through what he does and through his wonderfully inspiring book, to spread an entirely different sort of virus—one that “infects” us with joy and gratitude to combat the depression, divisiveness, and meanness that has become such a prevalent, overwhelming, and often unchallenged part of our daily lives. His story-driven book, full of examples of people who have made his and other people’s day, consistently circles back to how the simple act of telling someone that he has made their day does, in fact, make their day as well. Very much grounded in the spirit of engaging in random acts of kindness, Howard’s approach turns simple acts into an almost subversively positive way to give us one of the greatest gifts anyone can give us: a sense of joy and an overt acknowledgement of the power supportive individuals play in nurturing and sustaining the best of the organizations and communities to which we belong.

“Compliments can be thought of as little gifts of love,” Howard writes (p. 51). “They are not asked for or demanded. They tell a person they are worthy of notice. Complements are a great way to acquire and practice social interaction skills because the returns are immediate. They foster a positive atmosphere and further communication and allow for better two-way exchanges. The more specific you can be and the closer to the actual event, the more people know that they are being complimented about and makes their day.”

It’s a strong passage in a book filled with strong passages and full of advice we can adapt immediately. But what makes it—and much of the rest of the content of the book—meaningful is that it is immediately followed by an anecdote that brings the message home strongly and clearly to any reader: the story of how Howard’s brother-in-law John made a fifth-grade student’s day by telling this “amazing girl” (who was clearly lacking in self-confidence in spite of having just won an award for an essay about how “beauty comes from within and that everyone is beautiful in their own way”) that she, too, “was an amazing girl,” a “beautiful” girl (“Don’t let anyone tell you differently”), and one with “a bright future.” Her reaction, Howard tells us, was to thank John for the kind words as “tears welled in her eyes.” And the wonderful punch line to John’s action was, as he told Howard, that “I hope that in some small way I made her day, because her tears and essay certainly made mine.”

“There are many benefits in giving compliments,” Howard continues (p. 52). “First, focusing on and noticing the good qualities of the people around us gives our moods a boost. Second, a feeling of positivity is enhanced by compliments. The effects of positivity rebounds to us, creating a positive atmosphere. And third, it provides positive neurological impacts for the person doing it.”

We could spend all day sharing stories from Make Someone’s Day, but you can read them yourselves. A far more productive use of our time at this moment is to acknowledge and document how Howard himself lives and promotes his philosophy. During one of our conversations, Howard was kind enough to ask me how my own recently-released book (Change the World Using Social Media) was doing in terms of reaching its potential audience. Admitting that I am consistently looking for new ways to connect that book to readers, I was overwhelmed by how Howard immediately turned the conversation into a very fruitful half-hour impromptu workshop on how to pursue opportunities I might not otherwise have considered. And, in the spirit of adopting a Make Someone’s Day approach, I did not miss the opportunity, at the end of that particular conversation, to tell Howard that he had just made my day. Which, unsurprisingly, made Howard’s day, too!

As I think about the people in my life who inspire gratitude, I can’t help but think about how understated they often are in their approach to the transformative work they do. Howard, for example, is someone I have known through mutual friends/colleagues at ATD, as a solid, thoughtful, often-reserved participant in conversations we’ve had in group settings (in spite of his own assertion that he is an extrovert). He never consciously makes himself the center of attention when he is part of the lively, sometimes raucous conversations that take place when ATD members gather—a remarkable achievement in our training-teaching-learning environment, where all of us thrive on telling stories that inevitably cast at least a bit of a spotlight on ourselves as well as on the work we are doing. He never is overtly self-aggrandizing. The word that best describes him, for me, is the word “listener.” He listens. He reflects. He makes an occasional contribution to the conversation. And if we are particularly insightful and diligent, we take note of those gemlike observations he lightly tosses our way and we look for ways to incorporate them into our daily routines and our overall approach to the work we do. So that we spread the spirit of those wonderful colleagues, like Howard, in ways that make someone’s day. And then circle back to make ours, too.

Next: Stephen Hurley and voicEd Radio

N.B.: This is the second in a series of year-end reflections inspired by the people, organizations, and events in my life.


Giving Thanks 2021: Maurice Coleman and T is for Training at 300

November 25, 2021

As we look forward  (on December 2, 2021) to recording Episode #300—where have all those years gone?—of Maurice Coleman’s fabulous T is for Training podcast for trainer-teacher-learners working in and with libraries, I think, with gratitude, of all that Maurice and that community add to my life and to the lives of so many others.

Initiated in 2008 when Maurice decided—correctly, as it turns out—that a podcast might be an effective way to “replicate the vibe and comradery I felt at conferences where I was surrounded with brilliant members of my ‘tribe’ of trainers, computer folks and other gear/near/cool folk heads.”

T has always been more than a podcast. It’s a virtual meeting space that occasionally—at least before the coronavirus pandemic drastically altered our training-teaching-learning landscape and so much more—went onsite for live recordings at conferences where members of the T is for Training community gathered. It’s a biweekly opportunity to learn with and from an ever-growing group of creative, inspired, playful, and irreverent colleagues who also are, in every sense of the word, “friends” worth celebrating. It’s a Frans Johansson-like “intersection”—one of those places where people meet, talk, learn, and then go their separate ways to disseminate what they have learned. In other words, it’s the sort of place where people who want to change the world in small-, medium-, and large-scale ways can gather to remain inspired.

Having joined the show/community as a sporadic attendee more than a decade ago and eventually becoming a core member of the group that keeps the show evolving while not abandoning that original commitment to “replicate the vibe and comradery” we so often feel at onsite and online conferences, I remain deeply grateful for what Maurice and so many others bring to those biweekly conversations. It was Maurice who, by having me participate in those online discussions, took my own online skills and presence to new levels of achievement and made me aware of how much any trainer-teacher-learner can assimilate through the act of participating on a regular basis in well-facilitated online conversations. It was Maurice who believed in me enough to offer—before even one word was written of the book—to write an introduction to a book on training, learning, and leadership with a colleague. It was Maurice who continually introduced me—and continues to introduce me—to people within and beyond the expansive boundaries of our industry to people well worth knowing (and whom I probably would not have met without his generous and timely intercessions). And it is Maurice who serves as a mentor-colleague-brother patiently, supportively, and with a killer sense of humor that lifts me even in my darkest moments. Anyone who didn’t feel compelled to acknowledge gratitude for that combination of gifts probably ought to just walk away from Thanksgiving Day celebrations and never come back!

As is the case with any endeavor worth pursuing, T is for Training continues to evolve—something evident to anyone who has been participating in or listening to the recordings completed since July 2021—a period of time during which we have more consciously drawn in new participants to discuss their recently-published books and/or their recent conference presentations on challenging topics well worth exploring. The series of guests—some of whom are well on their way, through ongoing participation, to becoming “Usual Suspects” in the T is for Training community in this ongoing set of conversations—began an interview/conversation with cherished colleague R. David Lankes, who joined us to talk about his newly released book Forged in War: How a Century of War Created Today’s Information Society. We followed that up two weeks later with a conversation centered around Usual Suspect/Keeper of the T is for Training blog/author Jill Hurst-Wahl on the topic of the impact volunteering has on a person’s life and career—in honor of Jill having received the Special Libraries Association John Cotton Dana [Lifetime Achievement] Award in July 2021.   

August 2021 found us again combining the return of a cherished colleagueClark Quinn—for a discussion of his newly-released Learning Science for Instructional Designers: From Cognition to Application—and an opportunity to explore new avenues, this time by scheduling an hour-long conversation, with writer-friend-colleague James Richardson (one of my first editors, dating back to that period of time when we were both working for the UCLA Daily Bruin) on the theme of “moving from ‘no’ to ‘yes’ in training-teaching-learning.” It was a unique program for T in that Jim does not work for libraries; has teaching-training-learning in his life as a subsidiary rather than primary element of his lifelong career arc that started with journalism, has included publication of a thoughtful, engaging, well-balanced biography of Willie Brown; and took a complete career turn that led him to become an Episcopalian minister who, among other things, served as Chaplain for the California State Senate for two terms between 2005 and 2008. (It was Jim’s story to me earlier this year about how he moved from “no” to “yes” in terms of leaving his journalism career to begin his seminary studies that led to the invitation to discuss that theme within the context of training-teaching-learning.)

September, October, and November brought equally inspirational conversations featuring a variety of new and returning faces including Sardek Love, Elaine Biech, Rita Bailey, and I exploring what we had learned about training-teaching-learning-presenting as a result of our participation in the 2021 ATD International Conference & Exposition in Salt Lake City; Tom Haymes and Ruben Puentedura on sustainability, antifragility, and gamification in training-teaching-learning (Tom has also been featured several times as we have talked about lessons learned from his thoughtful, story-laden book Learn at Your Own Risk: 9 Strategies for Thriving in a Pandemic and Beyond); Brian Washburn on his book What’s Your Formula: Combine Learning Element for Impactful Training; Ken Phillips on assessment and evaluation in training-teaching-learning; Jared Bendis on just about anything he wants to discuss—in this case, back-to-back episodes on gamification in learning and, expanding on a comment he made in that episode, the follow-up conversation about the role hope plays in learning; and, in our most recent outing, the return of Elaine Biech and Rita Bailey, with their/our colleague Tonya Wilson, for a deeply thoughtful, honest, heart-felt exploration of diversity, equity, and inclusion in training-teaching-learning inspired by their session at the ATD conference in September.

These are my peeps—a fact for which I remain tremendously grateful today, on Thanksgiving Day 2021, and throughout the year, These are your peeps—something I hope you will benefit from by listening to what they said on T is for Training, through the archived podcasts, and sharing links to those recordings to help us reach the audience the show deserves.

T is for Training is a meeting place for all of us; hope you’ll join us for one (or more) of our biweekly Thursday evening (9 pm ET/6 pm PT) recording sessions via TalkShoe. I suspect you’ll be grateful you did.

Next: Howard Prager on how to make someone’s day

N.B.: This is the first in a series of year-end reflections inspired by the people, organizations, and events in my life.


Remembering Paul F. Signorelli (April 7, 1930 – August 16, 2021)

August 24, 2021

The following post is the final draft of the eulogy I delivered at my father’s funeral service on Tuesday, August 24, 2021. The draft—as all drafts do—differs a bit from the spoken version delivered to family and friends who gathered to commemorate all he meant to us during his long and richly rewarding life.

Classy.

Funny.

Loving.

Generous.

Unpretentious.

These are the beginning of the numerous words that come flooding into our minds when my sisters and I think about our father.

We received The Call last week—just eight days ago. That long-dreaded, inevitable call letting us know that the classy, funny, loving, generous, unpretentious man we had known all our lives was gone. Our father. Our sweet father. Who worked hard all his life. Who loved family and friends above all else. Who remains a tremendous source of inspiration to us for all he did and all he offered throughout the years we were lucky enough to have him.

It doesn’t make it any easier to know that his last four years were difficult for him. That during his final months with us, he openly expressed the wish that he could die. Which is not to say that he didn’t have plenty of lovely moments during those final four years. When dementia wasn’t eating away at the core of all he was, he maintained a sense of humor and engaged in interactions that led even hospice workers, in those final days, to refer to him as a “classy”  person. None of that, however, erases an indisputable fact: He never recovered from the death of my mother, in January 2017, and his two-year descent into dementia leading to his death last week were difficult for him and my lovely sister, Carol, who took him into her own home when he was no longer able to care for himself.

Our mother and father were a finely-matched pair, one of those mystical two-in-one entities where each had a fully-developed individual personality that symbiotically was made stronger for the intertwining of those two personalities into one united presence. She was focused. Businesslike and loving all at once. Deeply immersed in her faith. And never happier than when she was cooking and spending time with her family. He was playful—a prankster whose humor was never mean-spirited and often made the person on the receiving end of those pranks smile every bit as much as anyone else present. And he had an innate sense of humility that meant he never displayed the slightest hint of pretentiousness. He, like my mother, was fiercely protective of family and friends; if anyone made the mistake of in any way attacking a member of Dad’s family, that person quickly learned to not make that mistake a second time.

We admire our father for the lifelong work habits he maintained—a great example of teaching by example. As someone who spent his entire working life as an employee, then a manager, in grocery stores in our hometown, he was up early. Worked late. Never complained about the levels of responsibility he assumed. And always made sure he was home for dinner. He somehow also managed to carve out time to do community service work: he served as president of St. Bernadette’s parish council. And he was also active, long after he retired, in Stockton’s Oak Park Senior Center, where he served as president on the center’s board of directors and, more importantly, loved to dance with our mother. (Oh, those two could dance! They met on a dance floor near my mother’s hometown in upstate New York while he was completing his military service in the U.S. Air Force near the end of the Korean War. They danced at church functions. I even remember watching the two of them dance one foggy Sunday morning when they were visiting Licia and me in San Francisco; went out into Golden Gate Park; stumbled upon an outdoor ballroom-dance gathering; and they stepped into the crowd and held their own.)

Dad had a lifelong passion for fishing. I still have memories of sitting with him on the lovely levees that create an incredible network of waterways in rural areas outside of Stockton. Sometimes we would talk. (I don’t, of course, remember a word of those conversations. What remains in the priceless memory of time spent with a loving father.) Sometimes we would just stare out at the water while waiting for the fish to bite. (Or not!) What I didn’t know until my two sisters and I were talking about it last week was that my father did the same thing for one of them long—Marie—after he realized I would much rather be sitting somewhere reading a book than waiting for a fish to strike. (Mea culpa.)

He also loved to build things in his backyard. Storage sheds. A patio cover. A deck—not always well, mind you, but he always tried. And if you wanted to get him angry, you asked him for help when you needed to put something together. (The frustration he often felt in trying to follow instructions for self-assembly items seems to be something he lovingly passed on to me.)

He took immense levels of pleasure in planting and maintaining a vegetable garden and a handful of very productive fig, plum, apricot, and peach trees, along with several enormous citrus bushes and numerous rose bushes, in our backyard. That endeavor provided opportunities for three generations of us—my father, his father, and me—to work side by side in planting, watering, weeding, and gathering (with my mother and sisters) fresh-grown produce that often found its way onto the family table for lunches and dinners that are among the numerous memories he provided. The love of stepping out into that magnificent garden creating beautiful floral bouquets for the family dining-room table, or picking fresh produce from plants and trees, were labors of love that he passed on to his children and grandchildren and greatgrandchildren. And it wasn’t all about family; my mother and father shared those flowers, fruit, and vegetables with neighbors and other friends for many years—which, of course, made it very difficult for any of us to ever be completely satisfied with produce we bought in supermarkets. (To this day, when I buy fresh produce at a wonderful neighborhood market near my home in San Francisco, I occasionally find memories of my parents’ garden flowing through me when I bite into a particularly delicious peach, plum, fig, or tomato.)

This has, so far, been extremely personal, and that unfairly leaves you without the more nuanced view that comes from hearing stories from other family members. My brother-in-law, Tom, recalls him as “big-hearted” and remembers how my father taught him to barbecue a turkey for Thanksgiving celebrations. (Dad was an absolute master of the grill when he stoked the coals and placed something on a barbecue.) My sister Marie remembers going camping and fishing with him and family friends who would whimper about having to hike into backwoods areas to reach some of those streams; her friend was apparently surprised by Marie’s response to the question, “Why aren’t you crying, too?” “Because I know if I cry, he’ll never take me out here again!” she admitted. She also shares a memory I have about going out on fishing boats with him and trying to fend off feelings of wave-induced nausea while Dad was steadfastly enjoying every minute of our deep-sea fishing adventures. My wife, Licia, remembers how my mother and father were always such a great team. Cooking together. Canning fresh peppers from their garden. Sitting around our dining-room table while shelling walnuts from the two huge trees in their front yard. Dad, stirring candy on a hot stove for Mom in our kitchen when she no longer had the strength to do it. Even the little things, like opening jars for her when she didn’t have the strength to open those jars herself.

Two of Dad’s grandchildren, Rene and Tim, still laugh at the memory of Dad saying “I thought I was back in Korea” after one of his great-grandchildren ran shrieking through a room where he was sitting.

My sister Carol remembers that “his sense of humor was amazing; he had a sense of humor up to the end.” He also was tremendously concerned about others even when he should have been—and deserved to be—the center of attention. During those final two years when he was living with Carol and her family in Fresno, struggling with the ravages of dementia, he always somehow climbed out of it long enough to ask something simple like “Did you have enough to eat today?” and she would teasingly remind him “Dad, I eat all the time.” She particularly remembers how, as often as he could, he would end his day by looking at her, Tom, and their son Tim and say the words “thank you for another very special day.”

Which, I believe, pretty much sums up everything any of us who knew him would want to say to him if he were standing face-to-face with us here today: Thank you for all the very special days you were generous enough to give to me.


Rethinking Lectures, Learning, and Engagement

June 23, 2021

­­­I have, for quite a long time, not been a big fan of lectures as a primary way of fostering learning and the positive transformations that accompany learning at its best—particularly when the learning is centered around training sessions for adults in workplace settings. Within the learning environments onsite and online in which I most frequently work, learning is doing and doing is learning—which leaves lengthy formal lectures near the bottom of my learning toolkit in most situations. And I can’t say that I have changed my mind substantially. But reading an article—“Good Riddance to Boring Lectures? Technology Isn’t the Answer—Understanding Good Teaching Is,” by Christopher Charles Deneen and Michael Cowling for TheConversation.com—brought to my attention by ShapingEDU colleague Kim Flintoff, has inspired some rethinking on the subject—particularly after engaging in an unexpected set of asynchronous exchanges with colleagues via Facebook.

The article by Deneen and Cowling is thoughtful, balanced, and inspiring. The writers begin by describing how a vice chancellor at an Australian university is suggesting that as students return to onsite learning this year, lectures “would be much less common and not a ‘crutch for poor pedagogy.’” They deftly dive into an exploration of the idea that lectures will “be replaced by superior, technology-enhanced substitutes.” And after exploring our long-standing love-hate relationship with lectures in learning, they circle back to what is, for me, a perfect, well-reasoned conclusion: “We need to reject the notion that lectures will sink our students and technology will save them. Instead, let’s dig deeply and critically into both, reflect upon how to improve our practices, and apply sound teaching methods and practices to create learning engagements that are captivating and profound.”

Kim Flintoff

Kim, in posting (on Facebook) a link to the article, offered the briefest of comments: “I think the issue is engagement. Some lecturers can be very engaging. Many are not. Creating space for the learner is one of the criteria for engagement.” And that’s where the fun starts, for Barry Altland, a cherished ATD (Association for Talent Development) colleague here in the United States, responded to Kim’s comment with this opening salvo: “This [comment] states the ‘lecturers can be engaging.’ By their very definition, they are not. Facilitators are. But lecturers, presenters, speakers and instructors are not. Nor are teachers. For those are all movements that one does ‘at’ another, not ‘with’ another. Only a Facilitator invites the voices of many others into the learning conversation.”

My response did little to hide my surprise:I’m seeing the ‘lecture’ format evolve in engaging ways, and don’t sense that an appreciation for what first-rate facilitators inspire and accomplish precludes an appreciation for what a first-rate lecturer inspires and accomplishes. 2) I wouldn’t trade memories of lectures I have attended by Stephen Jay Gould, David Halberstam, Ann Patchett, Eric Whitacre, Jeremy GutscheR. David Lankes, and numerous others for anything. Furthermore, TED talks I’ve seen or attended suggest how vibrant, engaging, and transformative a lecture can be when the lecturer uses the power of storytelling to draw us into powerful communal experiences. And the best of the teacher-lecturers I’ve found in formal academic settings have had a lifelong impact on my approach to work, learning, and play. Really sorry if you haven’t had experiences along those lines. As Lankes would say: Expect More!”

Barry Altland

Dave himself, tagged in my response on Facebook, almost immediately joined the conversation: “The best lectures stimulate a dialog within the individual. A good book can be engaging, a song can change a life.” Which drew a response from Barry: “Books and songs are inanimate. When human beings come together, they both have something to offer the learning moment.”

R. David Lankes

With the ball back in Dave’s court, the exchange continued: “You used the word ‘engagement.’ A good lecture spawns conversations, internal and between people. Also, a lecture can absolutely be interactive one to many and many to one. I absolutely know the power of facilitated learning and workshops. Mastery requires going beyond lectures to practice. But to dismiss lectures as a simple broadcast of inherently less value I find problematic.”

Jill Hurst-Wahl

Other colleagues contributed to the exchange. My T is for Training colleague Jill Hurst-Wahl, in a series of posts, began by saying “I would add Larry Lessig as a person who gives engaging lectures. From what I’ve seen of her, I think Rep. Katie Porter would be a very engaging lecturer.”

Quoting from the original article, Jill continued: “‘Instead, let’s dig deeply and critically into both, reflect upon how to improve our practices, and apply sound teaching methods and practices to create learning engagements that are captivating and profound.’ I like the phrase ‘how to improve our practices.’ We are not taught as teachers how to improve our lectures. I remember when I joined my academic institution, I asked for advice on how to prepare for three-hour class and was told that what I did was up to me. I would have welcomed advice and training! Over the years, I have learned from workshops, by watching others, and by doing. Imagine if all teachers—no matter how they got into the profession—were taught on how to be engaging when they needed to lecture?”

And directing her final contribution to Dave, she added the following: “Like a lecture, if a book, song, video, etc. causes me to think deeply and have a conversation with myself, I will learn.”

Laura Fothergill

The final contribution (at least up to this moment) comes from long-time ATD (Association for Talent Development) South Florida Chapter colleague Laura Fothergill: “Loved the article, really dislike the title and perpetuation of us vs them (lecture vs technology). Can we stop even putting this into the ethos? Why not title it ‘Be critical, be reflective, be better’ or ‘Lose your Assumptions.’ By spinning the concepts into either or and inviting that conversation we are not helping individual faculty with their own personal professional development.” So, in a relatively brief period of time, we went from lectures and learning to whether lectures and lecturers (and presenters, speakers, instructors, and teachers) could even be engaging or whether engagement was exclusive to facilitators. And, just for good measure, Dave and Jill took us down the intriguing path of what learning is and how we learn, with Laura advocating for elimination of the us vs. them element of our explorations.

Although the obvious starting point for me is a preference for a “learners as co-conspirators in the learning process” approach to learning (as compared to the boringly passive approach to learning that is obvious in the worst of lectures and lecturers) in the settings in which I work, I was intrigued by the fond memories of what I had learned from the best lecturers I have heard—and I also thought about how my own approach to “lectures” has continued to evolve. When I work synchronously face-to-face onsite, online, or in blended environments (combining onsite and online learning into a cohesive, seamless package), I play with and combine numerous approaches. I find it rewarding, for example, to follow a Flipped Classroom model approach by providing learners with pre-session prep work (videos or short articles) so that our time together “face to face” onsite or online focuses on application of what we have learned—with a strong emphasis on what the learners will do with their newly-acquired knowledge/skills the minute our time together comes to an end. In asynchronous settings (e.g., through the four-week online courses I design and facilitate for the American Library Association), I start with weekly “typed lectures” that provide my own content interspersed with plenty of links to other people’s videos, articles, and online, easily accessible resources to support the learners’ explorations. I also include focused exercises that encourage the learners to apply what they are learning, interact with other learners, and even adapt the assignments in ways that produce something they can use in their own workplaces while and after the course is underway. The emphasis is always on having learners define what they need to know and encouraging them to focus on what addresses their learning needs as quickly as possible.

Just as participation in a creative online learning opportunity exploring The Innovator’s Mindset (led by George Couros in 2017) made me rethink my perceptions about what “reading” is in the early 21st century, the exchanges via Facebook have inspired me to further rethink my perceptions about what a great “lecture” is in contemporary times. It is focused. It is engaging. It inspires inquisitiveness by serving as an invitation to explore a topic further. It can—but doesn’t necessarily have to—be creative in its use of tools available to the lecturer and the people sharing in that learning experience. (I often think, for example, of how Jonathan Haidt so effectively turned the TED Talk lecture format on its head by doing a formal lecture that “ended” a few minutes early so he could offer an entirely different version, during the final few minutes of his allotted time, by seamlessly and in the most stunningly successful of ways completely integrating video into the live presentation. I also think of how effectively Eric Whitacre incorporated a demonstration of a virtual choir into a live lecture on virtual choirs at a conference I attended a few years ago.) The learning, in each of these cases, was effective, engaging, inspirational, and transformative—because of, not in spite of, the “lecture” format.   The rethinking continued over the weekend when I finally made time to watch the first couple of lectures in The Great Courses’ series on “The Learning Brain”—a series of 24 30-minute lectures captured on a CD and accompanied by a course guidebook. As I sat there in the comfort of my own home with the book in hand and the first few minutes of the video playing, an obvious revelation struck: The lecture can very much be a like a part of a spoken (audio) book, and the book can very much be like a set of printed lectures–even if it isn’t actually one of those lovely books providing the text of lectures. Both, when produced effectively, can be and are engaging. Dropping them completely from our learning toolkits makes no sense to me, and arguing against them in absolute, non-nuanced terms, seems counterproductive. The important decision to be made is when each is the best tool for a particular learning situation, and then to produce the best version of the learning resource that we possibly can produce. So we learn. With our learners. To inspire the best results possible.


Promoting Universal Broadband Access in Indian Country With H. Rose Trostle (Part 2 of 2)

June 23, 2021

This is the second half of a two-part interview conducted with H. Rose Trostle (they/them/theirs), Research Professional at the American Indian Policy Institute at Arizona State University, and a longtime advocate of broadband access in Indian Country. An article drawn from the interview is available on the ShapingEDU blog.

In your paper “Building Indigenous Future Zones: Four Tribal Broadband Case Studies,” you tell some wonderful stories about successful efforts to create broadband access within those four communities. What common elements string those success stories together?

H. Rose Trostle; photo by Christopher Mitchell

Within each of these communities, there are people who took up the challenge and saw opportunity there. They did not just focus on what they did not have, but on what they could do with better broadband access. This enabled them to write grants to show proof-of-concept projects, and they leveraged these initial successes to get larger funding opportunities. They also worked with the community to determine what the community needed and wanted. It was not about improving Internet access for the sake of improving infrastructure metrics, but about what community members wanted to do with better connectivity. The IT [Information Technology] and Planning professionals whom I interviewed really highlighted the importance of understanding the community strengths and how they could get to better Internet service with these strengths. They also were realistic about their financial plans, which meant they could develop networks that made sense for their communities.

A theme that runs through the stories in “Building Indigenous Future Zones” is “patience.” Success often required a decade or more of work and community-building at a variety of levels—which is something any broadband advocate needs to understand. Any tips to broadband advocates in how to develop and use that sense of patience to their advantage so they don’t become discouraged over the long period of time success requires?

It is important to stay grounded in the community, to be aware of how the community changes over time. There is always work to be done, and so it is good to focus your attention on the immediate needs of the community. This may be anything from distributing devices to coordinating with leadership for more opportunities. When funding opportunities are available, there is a better chance of success if plans are already in place and are “shovel-ready.” It is also helpful to stay connected to the wider digital-inclusion advocacy community to hear stories from across the country and to generate new ideas of what can be possible. There is always progress in little ways that might not first be evident, so it is necessary to take a moment to reassess how far you’ve come in a year, five years, or ten years.

Whose work in fostering broadband access do you admire—and why?

I have been really impressed with the work of Matthew Rantanen from Tribal Digital Village. He is always willing to speak with Federal and Tribal government officials on Tribal broadband. He is quite an advocate for broadband and seems to always be at the forefront of broadband advocacy groups. I’ve had the opportunity to talk to him a few times, and I have always come away with more ideas and more motivation to do the work that needs to be done. He is sometimes called the Cyber Warrior.

Marisa Elena Duarte, in her book Network Sovereignty: Building the Internet Across Indian Country, has a section on “Common Impacts of Tribal Broadband Deployment Efforts” (pp. 101-103) in which she suggests that broadband “champions” including Rantanen, Valerie Fast Horse, Brian Tagaban, Gregg Bourland, and J.D. Williams, have “endured failed attempts and slow starts” in promoting broadband access in Indian Country. She then adds “It is important to frame failures and slow starts in a positive way, as opportunities to learn how and where to improve operations.” Can you tell a story about how you or a colleague have framed failures and slow starts in a way that produced positive results?

The story that comes to mind is from my conversation with Jason Hollinday at the Fond du Lac Band’s Planning Division. They spent years at Fond du Lac trying to develop a broadband plan, and they kept being turned down for grant funding. These slow starts, however, made them recognize the importance of describing what the community actually wanted from a broadband network. The planning division got more feedback from the community members and realized that they needed to dream bigger for their network. The wireless network that they had initially proposed would not work for the whole community because of the terrain and the capacity limits. They needed a fiber network, and by learning from all their failed starts, they were able to write a successful grant to secure funding for a fiber network.

Drawing upon your extensive experience, what would you suggest individuals can do to support broadband access locally, regionally, and nationally?

Locally—Talk to your government officials. Talk to your neighbors. Talk to visitors to your community. Find out what your community values in an Internet  connection. Get involved with local advocacy groups for digital inclusion to distribute devices or offer digital skills trainings. Learn more about different types of devices and different types of broadband technologies.

Regionally—You should encourage your local officials to work with other communities nearby. It is important to keep an eye on funding opportunities and to make sure that smaller communities are not left out of broadband expansion plans. Keep an eye out for state funding opportunities as well.

Nationally—Keep track of what’s happening at the FCC. Remember that your local officials know your story, but that national organizations often do not. Share your ideas and your thoughts because they are valuable. 

What have I not asked that you hoped to cover?

Something that is very important that we haven’t fully touched on here: broadband access in Indian Country is getting better. We do not have great data available, but it has improved over the years. And one of the reasons for that is Native Nations building their own networks or collaborating with other local governments or local cooperatives to build this infrastructure. This is an exciting time with the recent allocation of the 2.5GHz Spectrum to Native Nations. There is more opportunity than ever for  improved broadband access in Indian Country. We are all learning and building together.

An afterthought: The reference to Rantanen as “cyber warrior” made me smile and provides a nice thematic link back to <a rel="noreferrer noopener" href="http://&lt;!– wp:paragraph –> <p><strong>An afterthought: The reference to Rantanen as “cyber warrior” made me smile and provide a nice thematic link back to my most recent broadband access interview—Gina Millsap, who jokingly referred to herself as a “broadband avenger.” Looks as if we are assembling a wonderful group of broadband superheroes. Thanks for your help on that effort. You may be on your way to becoming the Nick Fury of broadband! </strong></p> my most recent broadband access interview—Gina Millsap, who jokingly referred to herself as a “broadband avenger.” Looks as if we are assembling a wonderful group of broadband superheroes. Thanks for your help on that effort. You may be on your way to becoming the Nick Fury of broadband! 

N.B. — Paul is one of three Storytellers in Residence for ShapingEDU (July 2020-June 2021).


Promoting Universal Broadband Access in Indian Country With H. Rose Trostle (Part 1 of 2)

June 23, 2021

This is the first part of a two-part interview conducted with H. Rose Trostle (they/them/theirs), Research Professional at the American Indian Policy Institute at Arizona State University, and a longtime advocate of broadband access in Indian Country. An article drawn from the interview is available on the ShapingEDU blog.

H. Rose Trostle; photo by Christopher Mitchell

Let’s start with the basics: What first drew you to efforts to support universal broadband access and access to the tools needed to effectively use the Internet for work and learning?

I have always been interested in Internet access. I grew up in a rural community without great access to the Internet, but it was functional. I learned Latin via list-serv and early videoconferencing programs. I got more involved in advocacy around Internet access when I started my first job out of college as an intern at the Institute for Local Self-Reliance. That organization focuses on municipal and community networks.

Can you tell a story that shows how lack of broadband access or lack of access to the tools needed to effectively use the Internet for work and learning made this personal for you or someone close to you?

When I was in high school, I took some online courses and would routinely experience Internet connection problems. In at least one case, this was caused by my neighbor down the road cutting through the DSL line. It was a rural area, and the infrastructure was not necessarily well-marked. The Internet connection was also not always functional enough to do video conferencing that was required. It made learning very difficult. Because of this, I have been very focused on expanding broadband access (high-speed Internet access) in rural and Tribal communities.

I’m fascinated by that story of a lost connection because someone cut through the line. Can you recall the conversation you had with the neighbor and how that either brought you together a bit or contributed to some sort of division?

My parents had a conversation with the neighbor, who was apologetic, but it did not bring us closer. He had been performing work in the right of way, which was not permitted at the time. He also did not necessarily understand the importance of having an Internet connection.

Point of clarification: was this in Indian Country, and, if so, would you mind describing the setting and the community a bit?

My hometown is south of Leech Lake Reservation, in northern Minnesota. It is a rural community that primarily relies on tourism of the local lakes. Some of the nearby communities are more agricultural or connected to the Iron Range with a history of mining. My hometown has a current population of about 500 people. It has some paved roads, but mainly dirt roads. The telephone and Internet service is provided by a cooperative, and they have, in the past five years or so, upgraded to a fiber optic network.

The example of the cut line is clearly a compelling and engaging example of what you and others in rural areas face, and your description of your hometown helps create a strong image of that community. What are some of the other short- and long-term problems and challenges people in Indian Country face in terms of accessing the Internet and the tools needed to use it effectively?

Broadband access in Indian Country is not just a product of it often being rural and remote. Broadband infrastructure often relies on access to other forms of infrastructure, such as electric lines or cell towers. The short-term problem is determining what kind of technology makes sense for each community because Indian Country is not a monolithic whole. The challenges that are faced in Alaska are very different than the challenges faced in southern California. We need policies and programs that can respond to this diversity. The long-term challenge is infrastructure development generally in Indian Country, from the mapping and development of improved road infrastructure to the further expansion of water lines. We need to consider broadband infrastructure as just one piece of the puzzle and ensure that communities have the planning capacity to determine what works best. 

Another piece of this question is about what tools people need in Indian Country in order to use Internet access effectively. Some of this is basic digital literacy of how to open a web browser, how to recognize an email scam, etc. But there is also a need to recognize all the ways that people can use this to enhance what they do in their daily lives. I have heard great stories about local Facebook groups enhancing the sense of community and allowing for easier exchange of local goods and services in Indian Country. There is a need for devices beyond just cellphones—and these device needs may be different from household to household. My father much prefers a tablet or a kindle; it serves a different need than a laptop, because he’s not using the tablet for typing emails, just for reading. People need to know what options are available to figure out what best meets their community needs.

You’re making several very important points here, including one that centers on levels of engagement and empathy in any discussion about broadband access. To talk about “broadband” is to carry on a conversation that lacks emotional impact. To talk about “the ways that people can use this to enhance what they do in their daily lives” moves it into the realm of storytelling for engagement and inspiration. How do you routinely incorporate storytelling into your work as a broadband advocate?

In my work, I center the voices of the people that I interview and their perspectives on what matters to their communities. These stories form the foundation of the work that I do when I dive into data analysis or mapping. I focus on stories of solutions rather than of deficit. There are many stories about how Native Nations have built their own broadband infrastructure or improved cell service in their communities. But we often do not hear about them because they are local projects that the national media does not pick up on. When I do my work, I try to ask not just about the problems, but on what people have already tried or accomplished to change the situation, to change the narrative. Indian Country has a lot of stories of resilience and creativity, and broadband access is one of them.

N.B. — Paul is one of three Storytellers in Residence for ShapingEDU (July 2020-June 2021).


Train the Trainers: When Co-Conspirators in Learning Set the Agenda

May 29, 2021

The fabulous learners in the six-part completely-online two-hours-per-session train-the-trainer series I’m currently facilitating are increasingly adapting to their roles as co-conspirators in learning. Seeing themselves as equal partners in their learning process. Interacting with each other—and with me—as partners in the training-teaching-learning process by bringing to and sharing within our virtual train-the-trainer sandbox the experiences upon which they are continuing to hone their skills as trainers and leaders within the libraries they serve here in California.

And, this week, they took another big leap (at the beginning of the fourth session) by accepting my invitation to choose key elements determining how that session would be run—including setting the agenda for that session, which the last before we move into two sessions build around opportunities for them to present sample training sessions in a master-class format which includes chances for them to critique—and learn from—each other’s work.

Several elements were in place to make that a successful endeavor for all of us. 1) All sessions are highly interactive. 2) Each session takes a different approach to using our virtual learning space within Zoom (e.g., using PowerPoint slides as a background rather than a stand-alone element; having slides on one side of our screens while participants/co-conspirators remain visible to each other in Zoom’s “gallery view” during as much of the session as possible; having an entire session with all of us visible to each other and leaving the slide deck to be used later as a hand-out that supported our activities and discussions). 3) All sessions are interwoven in ways that help learners develop a framework to deliver a five-minute training for their course colleagues before this train-the-trainer series ends and, more importantly, to create something they can immediately use in their own workplace learning and development environments. 4) There has been a formal structure to each session alongside an informal approach that allows us to take brief diversions if learners raise a question that should not be deferred. (One of the more interesting/fruitful/productive detours came during the first session, when a learner gently raised a question about the lack of diversity evident within the images used in that session’s slide deck.) 4) We are intentionally taking a variety of approaches to learning, including, for one session, a Flipped Classroom model approach that placed some of the learning outside of the two hours we had together online so we could use those two hours to practice what had been explored before the session.

With that as the background, we began the fourth session with a few questions: 1) Do you want a more-or-less formal session (more presentations interspersed with activities and discussions) or something informal (a session driven by their own questions and concerns about preparing for and facilitating the training sessions they will lead during our final two workshops together)? 2) Do you want a session that fully incorporates a slide deck into learning, a session (similar to the third) that has us “face to face online” with each other throughout the entire session, or a combination of the two? 3) Do you want to formally set the agenda for a session that prepares you for the training sessions you are designing and planning to deliver within this series?

Each answer shaped the session and led us down a series of options I had partially mapped in anticipation of the options available to them. The “formal vs. informal” choice came clearly down in favor of informal, which made me remind them that any decision like that makes us think about how best to take advantage of the decision to support the approach we are taking. So the first thing I did was step off camera briefly, while continuing to talk with them, so I could remove my tie and the dress shirt I was wearing, and come back onscreen in a much less formal outfit. I then removed the more formal background I had designed as a way of visually tying all sessions into a unified series; what replaced that background was a clear view of the room in which I was actually sitting: my own office/study, which more closely matched the backgrounds of the informal spaces in which my co-conspirators were learning.

The second set of options provided an interesting split because so few of us were together for the live session. (Others, because of scheduling conflicts, participate asynchronously be viewing the recordings we produce and contacting me outside the sessions if they need additional support.) With three co-conspirators voting, there was one vote for slides, one for discussion, and a third for a combination “based on what is most appropriate for what we’re covering”—which, of course, produced a wonderful learning moment for all of us because it reminded us that learning involves a solid pedagogical underpinnings as much as it involves our preferences. Laughing over the idea that we had arrived, through discussion, at the obvious reminder that learning goals could drive our decision, we agreed to follow whatever seemed most natural—drawing upon the deck I had prepared, if/when necessary; engaging in discussion and activities when those were likely to produce the best results; and turning toward screen-sharing for demonstrations when that best suited our learning goals.

Our final choice—the one in which we set the agenda—provided most rewarding. Two big items clearly needed to be on that agenda from the learners’ point of view: time to practice skills that would be used during the upcoming learner presentations, and time for working through the process of deciding what to include and what to exclude from a training session.

How it all played out—quite well, actually—will eventually be visible through a recording of the session (to be posted on the California Library Association’s “Developing Leaders in California Libraries” website). A short summary would include the ideas that participants shared, with each other, their own approaches to training-teaching-learning that best served them and their learners (reminding themselves that they already have developed some magnificent tools in their individual trainer’s toolkits); that they quickly thought back on all they have learned during their months of participation in leadership development work (of which the train-the-trainer series is a component); that they identified elements of that training that they would like to share with colleagues in the libraries in which they currently work; and, with only a moment or two of preparation, that they were able to give brief, focused presentations that allowed them to become more comfortable with online presentations.

All of us walked away from that final, spontaneous exercise very happy with what we discovered and accomplished. Making an in-the-moment decision to have each of the two participating learners redo their initial in-the-moment presentations after a brief co-conspirators’ debriefing produced magnificently obvious positive results: the improvement between the first and second practice presentations was noticeable and positive; it left learners with a much more positive memory of the experience than they would have had if left only with the memories of the initial stumbles and hesitations; and it produced, in each participant, a sense of confidence grounded in the realization that a series of quick practice sessions can tremendously improve any presentation we are developing for use with our own learners.

With that confidence in hand, we are poised for our next step: more fully-developed online presentations that can be adapted in our own learning landscapes.

N.B. – This is the second in a set of reflections inspired by a collaboratively run online train-the-trainer series.


Train the Trainers: On Inclusion, Trust, and Co-Conspirators in Learning

May 24, 2021

The word “co-conspirators,” as Stephen Hurley (half-jokingly) suggested during our latest “Collaborations in Learning” conversation for his VoicEd Radio “Hurley in the Morning” show this morning, conjures up images of people furtively meeting to plan some sort of insurrection. And I have to admit that it makes me smile by reminding me of those comically sinister little figures from the Spy vs. Spy series I enjoyed many years ago.

But it also, as our conversation suggests, is a wonderfully subversive and productive word to describe the relationship between learning facilitators and learners when they toss out assumptions that learning involves one person providing information and another person (passively) absorbing that information. Co-conspirators in learning, as I learned from my time with Alec Couros and others in #etmooc (the Educational Technology & Media massive open online course) several years ago, are those who see the learning space as a place where everyone learns—teachers and students alike. It’s a space where we toss out quite a few assumptions about what learning involves and place a focus on the collaborative nature of learning.

It requires tremendous levels of trust. Learning facilitators (aka “teachers” and “trainers”) must trust their learners to be willing participants in the shaping of their own learning. Learners must trust the learning facilitator’s assertion that everyone has something to bring to the table during a formal or informal learning opportunity and makes the experience stronger, more productive, more results-driven, and more transformative than learning situations where learners are an audience drawn to words of wisdom provided by the person at the front of the room. In fact, as I suggested to Stephen, there really is no “front of the room” in a learning space (onsite or online) where everyone is seen as a co-conspirator in the learning process. Every part of that learning space is a dynamic space in which trainer-teacher-learners interact with other trainer-teacher-learners to achieve the learning goals they are pursuing. Together.

But all of that is far too theoretical. Far too academic. It misses the dynamic nature of “learners as co-conspirators” that becomes obvious when we see how it plays out. As I did last week during the first of six two-hour online sessions with a group of wonderful adult learners in a train-the-trainer series I have designed and am currently facilitating.

I made it clear, during the opening session, that we would be doing far more than learning the basics of training in a way that supported course participants in their efforts to hone their own training skills. I am encouraging them, through different approaches I am taking in each of those highly-interactive learning sessions conducted within Zoom, to interact within the basic structure of each of those formats. I try to get them to help shape each of those sessions by participating in discussions and activities that give them practice at using the skills we are exploring. And I make efforts to inspire them to question and understand the approaches and techniques and skills under discussion so they can decide for themselves which were worth using with their own learners and which might not work within the specific contexts in which they foster learning.

Image by truthseeker08, from Pixabay

Which means I need to be ready for those hoped-for moments in which they take control of the learning space and ask questions I might not have anticipated so I, too, am a learner in those sessions. Like the stunningly-unexpected question that came during the second half of the first session: why are there so few people of color included in the images used in the slide deck for this session?

Understand, please, that the question was sent privately through Zoom’s chat feature so I was the only person initially aware that the question was being raised and the only person seeing the brief, very polite, almost apologetic comments surrounding the question. It was in no way confrontational, and the learner explicitly expressed the hope that I wouldn’t be offended by the question. It was clearly a difficult question posed by a wonderful learner who felt comfortable enough to raise that question in a way that had none of the public-shaming aspects that we so often see these days through social media posts and other online interactions.

It deserved an immediate and honest answer. So I took a deep breath, stopped the lesson-oriented conversation that was underway, and told all participants that I wanted to share and address a comment that had been directed at me privately—because I felt it was an issue well worth acknowledging and addressing in a virtual room with co-conspirators in learning. Without identifying the person who had raised the question, I started by saying I was appreciative that our co-conspirator had brought the thought to my attention. And, glancing quickly at the images I had been using in the PowerPoint slide deck supporting the discussions we were having, I acknowledged that I had not been as diligent as I always try to be in creating something that was visually representative of the diversity of our community of learning. I assured everyone that I would be applying a different, more critical eye to the decks for the remaining five sessions. Then, after again thanking the person for the comment, I returned us to what we had been doing. And, afterward, took the small amount of time it takes to review decks already prepared for subsequent sessions and making adjustments that were easily made.

This might seem like something that, once addressed, would be done. But the real work is to see what sort of positive impact our actions with our co-conspirators in any learning situation have. So, without doing anything to overtly continue that particular thread of conversation and learning, I worked with that same group of learners during the next session and, as always, let the learners know that I would stay for a few minutes after the formal end of that virtual session in case anyone had further questions or items to explore—the online equivalent of staying in a physical classroom for post-session conversations with interested learners. You can, of course, anticipate what happened next: The only learner to stay was the one who had raised the question about the lack of images of people of color in the first session. And the reason the person stayed was to continue a conversation springing out of the second session. Because that learner was engaged. Comfortable. Interested in gaining all that could be gained during the time we had together.

As the post-session conversation around Session Two content wound down, I couldn’t resist asking whether there had been any noticeable difference in approach to the images used for that session. “Yes,” the learner replied simply and directly. “It felt more on point.”

And those few simple words, for me, spoke volumes in terms of how much we all gain when we are co-conspirators in learning. We all learn. We all improve. We all gain. We are all transformed, long-term, by the positive nature of those all-too-brief short-term interactions. And those we serve long after our shared learning moments have ended are the real beneficiaries of what we accomplish together.

N.B. – This is the first in a set of reflections inspired by a collaboratively run online train-the-trainer series.


Promoting Universal Broadband Access With Gina Millsap (Part 2 of 2)

March 23, 2021

This is the second part of a two-part interview conducted with Gina Millsap, retired Topeka and Shawnee County Public Library (TSCPL) CEO and a longtime advocate of broadband access for work and learning. An article drawn from the interview is available on the ShapingEDU blog.

In your article “We All Need Broadband” [April 7, 2020], you mentioned that “some parts of our community don’t have quality, affordable broadband, especially in the rural areas of Shawnee County.” I’ve always been impressed by how you and your colleagues responded to community needs by setting up an entire online branch of the library to serve those who, living in rural parts of your service area, couldn’t easily visit a physical library building. Can you tell a story that shows how you and your colleagues overcame some of the challenges of Internet access to provide those online services?

There are a few things. TSCPL equipped bookmobiles as hot spots and has been providing technology training for the community for well over 20 years. What is somewhat discouraging is that the “Taming the Mouse” class is still offered. I say that because it’s still needed. And TSCPL installed about 170 public access computers in the early 2000s to ensure that people had the access they needed to communicate, apply for jobs, learn more about technology tools, and provide themselves with entertainment. I have become less enamored of these stopgap measures in the past few years. That’s because I think they’ve allowed other community leaders to think, “The library has this covered, so we don’t have to worry about it.”

So, a question—are you asking about challenges the library faced? Honestly, the big challenge for many libraries were two-fold: did they have the money to upgrade their technology and broadband services as needed and to invest in technology? Did they have the staff expertise to manage that technology and help educate their communities? TSCPL had both, and chose to make those investments. Many libraries didn’t have the resources to do that. 

Makes sense to me; thanks. Whose work in fostering broadband access do you admire—and why?

I’m appreciative of the work that SHLB [Schools, Health & Libraries Broadband Coalition] is doing and the fact that they are developing a strong coalition of key partners. They are giving a voice to public-sector needs that hasn’t existed before. I’m also appreciative of the work ULC [Urban Libraries Council] is doing with its Digital Equity Action Team that is working to educate and encourage library leaders to do more in this space than be service providers for the have-nots in our communities. There are a number of individual libraries in the U.S. and Canada that are engaged in excellent work—many of them as part of community coalitions. I’m more interested in those activities and think they will have a greater long-term impact than continuing to provide short-term services like circulating hot spots. Note I’m not dissing those efforts. Those are important because they are addressing immediate needs, but they’re not solutions. 

Drawing upon your extensive experience, what would you suggest individuals can do to support broadband access locally, regionally, and nationally?

They should become advocates for universal broadband. They should hold their local- and state-elected officials accountable for improving access to broadband for all residents. They should participate in the reframing of this discussion as one of social equity, not technology. Thank the community leaders that are showing an interest, support them. Learn more about the issues—the technology, the legislation, the players in the public and private sectors. 

What have I not asked that you hoped to cover?

I think the main thing is that this is a community, state, and national issue. It’s not about consumerism, or not exclusively about that. It’s about ensuring all citizens have the tools they need to thrive in their communities. I also don’t want to appear as if I’m viewing the service providers as the antagonists, although that can happen—especially if municipalities are considering becoming providers. It’s going to take strong public/private partnerships to make this happen, but elected officials must be knowledgeable enough to write better laws, and visionary enough to understand that, like roads, electricity, and water, broadband should be viewed as essential infrastructure.

N.B. — Paul is one of three Storytellers in Residence for ShapingEDU (July 2020-June 2021).


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