#etmooc: A Midterm Review of Connectivity, Collaboration, and Learning

With massive open online courses (MOOCs) at the center of hype, overhype, and plenty of justifiable criticism, a midterm review of one—the highly interactive Educational Technology and Media MOOC (#etmooc, organized by University of Regina professor of educational technology and media Alec Couros and others)—shows what a well-designed and well-facilitated MOOC can offer to learners with the digital literacy skills required to benefit from them.

Diving into #etmooc to gain my first hands-on experience in the burgeoning world of MOOCs—one of two technologies cited in the 2013 New Media Consortium (NMC) Horizon Report (Higher Education edition) as likely to “see widespread adoption in higher education over the next 12 months”—has far exceeded anything I expected. In less than three weeks, I have gained a rudimentary understanding of and appreciation for the differences between two types of MOOCs (the xMOOCs that many mainstream journalists seem to be addressing, and the much more interactive cMOOCs—connectivist MOOCs)—and much more. I have become an active part of a newly formed, dynamic, worldwide community of learners; continue to have direct contact with some of the prime movers in the development of MOOCs; had several transformative learning experiences that will serve me well as a trainer-teacher-learner involved in onsite and online learning; and have learned, experientially, how to use several online tools I hadn’t explored four weeks ago. My MOOCmates and I have already explored connected learning and digital storytelling; are currently engaged in efforts to better understand—and contribute to an understanding of—digital literacy; and will also have explored the open movement and digital citizenship by the time the course ends on March 30, 2013.

#etmooc shows more than 1,600 people registered. Of that group, at least 850 are part of the #etmooc Google+  community; more than 500 have already contributed to the course blog hob—an example of how digital literacy involves acts of creation as much as the acquisition of a pre-determined set of skills; and many have engaged in acts of learning and creation through the more than 150 #etmooc videos that have been posted on YouTube. Live sessions on Blackboard Collaborate generally attract at least 75 participants, with many more viewing the programs via the course archives—which suggests that the course is providing content that will be useful to far more people than are currently participating in the live version of #etmooc. And there is an official course Twitter feed that reflects only a small number of the 12,000 tweets collected and archived as of this evening via the #etmooc hashtag—many of them containing links to valuable resources.

What it really comes down to is contacts, connectivity, collaboration, and learning. It’s about individually and collaboratively producing significant learning objects including, but far from limited to, Alec Couros’ course introduction; Dave Cormier’s session on rhizomatic learning; and the digital literacy sessions led by Doug Belshaw and Howard Rheingold. Any of the ever-growing list of sessions within the course archive provides stand-alone engaging examples of what online learning at its best provides. Each also inspires connections between the course designers/facilitators, other presenters, and learners; where I had initially expected very little direct contact with those delivering the course, given the large number of participants, I’ve been absolutely floored by the personal responses delivered in the form of tweets, responses to blog postings, and other interactions.

Outside of the course, on the other hand, I continue to see snarky comments from those who either haven’t had or aren’t willing to seek out these opportunities and the benefits they offer.  I also see that New York Times editorial writers have just published an editorial on why MOOCs and other online learning opportunities may not be appropriate for all learners—a valid point of view, but one that only in the most cursory fashion acknowledges the idea that MOOCs are a perfectly fine addition to the learning landscape for those of us who develop the digital literacy and learning skills to take advantage of what they offer—those who develop, in a sense, the very thing we’re studying at this point in the #etmooc curriculum (digital literacy and the skills that support a form of literacy that is increasingly becoming essential to 21^st-century learning).

The point here is not what is wrong with MOOCs or how they might pose a threat to our current learning landscape. The point is what can be right about them and how the best of them are already becoming essential elements of training-teaching-learning. It makes no more sense to ignore the important, positive roles MOOCs can play than it would make to propose the abandonment of any other element of our learning landscape—from classroom-based academic offerings to the workplace learning and performance (staff training) efforts that are essential to lifelong learning. And participation in high-quality offerings like #etmooc are the best response of all to those curious about how MOOCs might fit into that landscape.

N.B.: This is the eleventh in a series of posts responding to the assignments and explorations fostered through #etmooc.

Learning Social Media With Our Learners (Pt. 4 of 4): Out of the Course and Into the World

It hasn’t taken long for participants in the latest version of the four-week online “Social Media Basics” course I developed with colleagues at ALA Editions to begin documenting our collective successes.

One learner, in his final course posting, noted that he “had the opportunity to use Google hangouts as part of a reference interaction at work recently. An online student was having trouble finding resources for an assignment…and we used hangouts to work through some of the difficulties.”

Another learner, wanting to explore Google+ Hangouts further, arranged a session with five other course participants and quickly found the tool taking a back seat to a very engaging discussion in which they shared ideas and learned from each other in a way that made them feel as if they were sitting together rather than separated by tremendous geographic distances.

Several documented the fact that they had set up various social media accounts for the libraries they serve. At least a few have initiated live tweet sessions and begun discussing work-related issues in the private Facebook group we established so that our community of learning—which now includes participants from both offerings of the course—can continue to grow and flourish. And a few others were inspired to go beyond the course content and explore other tools, including Pinterest.

Engaging in a rudimentary version of learning analytics produces an interesting snapshot of how the course functions—and provides some positive responses to those who contend that online learning can’t possibly rival the face-to-face experience. Starting with a core group of 32 registered learners, we had five who never engaged at any significant level, and only four more who weren’t actively participating by the time the course ended. There was the usual spike of activity during the first of the four weeks of the course, with nearly 1,800 views of posts within the formal class forums that week; that had leveled off and remained steady at approximately seven hundred views during the final few weeks. Actual postings, however, were fairly consistent throughout the run of the course, with between 100 and 150 individual comments posted on course forums each week—which doesn’t even begin to take into account the dozens of postings made via Twitter, LinkedIn, and Google+ as we explored each of those platforms.

Most interesting to me, since I was expecting a steady decrease in discussion-forum postings, is that the largest number of individual discussions actually occurred during the final week, when learners were not only posting brief descriptions of their final projects, but also engaging in brief summaries of how their perceptions (and misperceptions) about social media tools had changed.

But it’s really not the numbers that tell the story here; it’s the observations the learners offered regarding how their perceptions had changed in positive ways and how they walked away from this brief, very concentrated experience with social media much more likely to use the tools than they had been before they took the course.

As I’ve said in response to many of their comments, this is the real icing on our learning cake. Because learning is about positive transformation, the fact that they are documenting increased use of social media tools and finding ways to use those tools to the benefit of those they serve in libraries throughout the United States and a few other countries means that our time together is offering rewards to the organizations they serve. They are also now engaged in a community of learning that was created during the initial offering of the course in 2012, has grown as a result of the latest four-week offering, and stands a good chance of growing even more as these participants use their online discussion groups to stay in touch, exchange resources, and explore issues of interest and importance to them in the months and years to come.

#etmooc Tweet Chat: Navigating Streams and Rivers

Fascinated by and immersed in Twitter backchannels and tweet chats, I’ve recently been assisting learners in the latest offering of our ALA Editions Social Media Basics course as they explore live chat sessions in a variety of social media platforms. Guiding them through chats in Twitter via TweetDeck, HootSuite, and TweetChat as well as through a private discussion group in Facebook has given me a greater appreciation for how much we all struggle to cope with the information deluge that we face every day—a situation that for me has increased exponentially over the past week as a result of my decision to dive into #etmooc, the Education Technology and Media MOOC (Massive Open Online Course) organized by University of Regina professor of educational technology and media Alec Couros and several “co-conspirators.”

#etmooc is incredibly engaging and well organized—which makes it one of the best online learning experiences I’ve ever had—but there’s no avoiding the constant risk of drowning in the deluge if those of us actively participating in #etmooc are not diligent about managing our time and resources. There’s the main site itself; the blog hub that aggregates postings from nearly 500 course participants; several branches that lead us to other social media platforms (e.g., Twitter and Google+) where various discussions are carried on day and night; extended sessions that occur live and then are archived in Blackboard Collaborate; and numerous offshoots through links to online articles and other resources, including postings on YouTube. (When you’re among 14,000 learners who are distributed all over the world, there is no possibility of closing down the course for the night, so one of the many lessons learned through this education technology and media course is how to focus on what’s essential and to not worry about what we don’t have time to explore.)

Deciding to join the #etmooc weekly tweet chat yesterday afternoon initially didn’t seem to present much of a challenge. I logged into TweetChat so I’d be able to focus on nothing but the flow of #etmooc tweets, and set up my account to pull in anything tagged with the #etmooc identifier (the course hashtag). As the discussion began, I was struck by a couple of unexpected observations: the number of participants seemed alarmingly small given how many people are registered and participating in the course, and the moderator seemed to have set up an unnecessary extra step by referring us to a different site if we wanted to monitor the questions that were meant to seed the hour-long conversation. I was even more puzzled by that decision when the moderator mentioned another very popular and well-organized tweet chat (#lrnchat) as a model for the #etmooc session, yet wasn’t following the obvious #lrnchat practice of posting questions directly into the chat as it proceeded. Bouncing back and forth between the site with the questions and the TweetChat stream of comments wasn’t impossible, but it was a bit frustrating, so I actually started copying the questions into the live chat session in the hope that it would stimulate others to contribute more dynamically to the conversation.

But this just didn’t feel right in a course as well designed as #etmooc is. And it wasn’t right. Because in my haste to join the session, I had missed a notice on the #etmooc site providing the chat hashtag as #etmchat to differentiate it from the general course Twitter feed to be found at #etmooc. What finally tipped me off was noticing, nearly halfway into the session, that a few notes had both hashtags—which, of course, prompted me to change my TweetChat setting to #etmchat and immediately discover the flood of exchanges I’d been expecting from the beginning.

Making that quick virtual leap from a meandering stream to a raging river of tweets was, to say the least, temporarily disorienting. And there was no way, given the flow of words, to review what had come before if I wanted to keep up with what was yet to come. So I took the plunge, joined the larger conversation, and had 30 minutes of exchanges with colleagues worldwide on the topic we’re currently studying: digital storytelling.

By the time the session reached its conclusion, I had made a few wonderful new connections. Learned an incredible amount on the topic under discussion. And received a very important reminder regarding a key element of online learning: don’t forget to read the details in online postings if you don’t want to end up floating on a stream via the wrong hashtag when a river of information is just a virtual stone’s throw away.

N.B.: This is the fifth in a series of posts responding to the assignments and explorations fostered through #etmooc; it also serves as another example of digital storytelling.

#etmooc as an Example of Connected—Rhizomatic—Learning

If you’re discovering that your personal learning network is expanding wonderfully and unpredictably in an almost viny, plant-like manner, you’re already engaged in what Dave Cormier calls rhizomatic learning—a process of learning that mirrors the spreading of rhizomes so there is no center, just a wonderfully ever-expanding network of learning connections rooted in creation, collaboration, and the building of communities of learning.

Cormier has done plenty to help trainer-teacher-learners understand and apply the rhizomatic learning model to our work through his 300-word introduction to the topic, a longer blog posting, a scholarly examination of the subject, and the presentation he recently facilitated as part of #etmooc—the Education Technology and Media MOOC (massive open online course)–organized by University of Regina professor of educational technology and media Alec Couros and several “co-conspirators.” And his work served as a wonderful conclusion to an exploration of connected learning, the first of the five #etmooc topics to be explored in the course.

Highlighting a variety of large themes—including our perceptions regarding the purpose of learning—Cormier leads us to an idea of learning as “preparing for uncertainty.” He suggests that learning, at its broadest level, can be seen as an attempt to prepare learners for a world that doesn’t yet exist, as Michael Wesch and his students documented in their “A Vision of Students Today” video (2007). And we’re not just talking about learners in formal academic settings, either; those of us involved in workplace learning and performance (staff training) efforts face learners who are worried about their inability to keep up with the rate of change in their workplaces, the need to continually learn new technologies and software, and struggle with the evolving role of social media tools in their workplaces.

His #etmooc rhizomatic learning presentation provides a foundation through his “Five Things I Think I Think”:

• The best learning prepares people for dealing with uncertainty.

• The community can be the curriculum since members of the community help define what needs to be learned and also create learning objects—e.g., YouTube videos, blog posts, tweets, postings on Google+—that support learning through collaboration.

• The rhizome is a model for learning for uncertainty.

• Rhizomatic learning works in complex learning situations.

• We need to make students responsible for their own learning.

Cormier, seeing MOOCs as a great medium for rhizomatic learning, offers five steps to succeeding in MOOCs (and, by extension, in rhizomatic learning): orienting yourself to the setting; clearing yourself so others can interact with you; networking; forming clusters with other learners, and focusing on the learning outcomes that are driving you to learn.

“Think,” he suggests, “of the MOOC as a gathering place”—a concept much different than what comes to mind for the average person who has heard about MOOCs and other forms of online learning but has not yet had the experience of seeing how engaging, inspiring, and effective they can be.

Couros himself, noting how much engagement there was in the live chat during Cormier’s presentation, suggested that participation in the rhizomatic learning session reflected our decision to “walk through the same door on the Internet so we could think together,” and Cormier responded by observing that what is created through this sort of interactive MOOC produces the equivalent of a networked textbook in that the content learners create together and share online becomes part of the learning community’s learning resources.

Finishing the module and all that it inspired me to do makes me realize that the learning experience is not complete without a summary of my own rhizomatic connected-learning efforts. My own learning rhizomes spread through the acts of:

• Adding @davecormier and a few others to my Twitter feed

• Finding MaryAnn Reilly’s 10-slide introduction to rhizomatic learning on Slideshare

• Reading Tanya Sasser’s wonderful description about how she applied rhizomatic learning to a first-year composition course

• Realizing, after reading Sasser’s article, that her experiences with that composition class mirrored my own recently with Social Media Basics learners in an online course I wrote and facilitated

• Exploring the Cynefin framework—with its simple, complicated, complex, and chaotic domains—to see how rhizomatic learning helps us deal with complex learning situations

• Writing this piece and others to make more colleagues aware of rhizomatic learning and the value of a well-organized and innovatively-delivered MOOC

“The most interesting stuff is what happens in the complex domain,” Cormier observed, and I’m looking forward to exploring more of that “interesting stuff” as our course moves into digital storytelling for the next two weeks.

N.B.: This is the third in a series of posts responding to the assignments and explorations fostered through #etmooc.

MOOCed into Learning via #etmooc

I’ve been MOOCed. And it’s not as if I could have avoided it. I knew, as soon as I began exploring the topic of massive online open courses (MOOCs) in November 2012 with colleagues on the New Media Consortium (NMC) Advisory Board for the 2013 Higher Education Edition of the Horizon Report, that it would only be a matter of time before I stepped into the vortex and was completely immersed in learning more about the topic.

It’s not as if I fought it very hard; when Google recently announced its Advanced Power Searching MOOC, I registered for that course. But the increasingly frequent references I’ve been seeing to ETMOOC—the Education Technology and Media course organized by University of Regina professor of educational technology and media Alec Couros and several “co-conspirators”—made me curious enough to dip a virtual toe into the MOOC surf. And, as so often happens when we stand too close to the water, I’ve been swamped by an enormous wave of MOOC.

This is a community under development, a place where trainer-teacher-learners are working with each other to explore a variety of topics in two-week chunks: connected learning, digital storytelling, digital literacy, the open movement, and digital citizenship. The use of technology is not only at the heart of our learning explorations, but provides the tools for those explorations: live online sessions held in Blackboard and archived for those who can’t attend the live sessions; a network of blogs; a twitter hashtag (#etmooc); a Google+ community with connections via Google+ Hangouts; postings on YouTube; and content on social bookmarking sites including Delicious, Diigo, and Reddit.

And while Couros is clearly at the center of the process, his conspirators and the learners are, with his encouragement, very much building the course by developing content as we go, as Sue Waters did in a blog post that about working harder and staying connected in a learning community—her guide to how to use the various course tools to engage in effective learning opportunities.

Less than three weeks into ETMOOC, there already is a robust and still-growing archive of programs including a very lively 80-minute orientation session; introductions to Twitter, social bookmarking and content curation, and blogging; and an introduction to connected learning. The orientation itself included a wealth of resources, including links to online articles about how we can assist learners in building out “their digital presences in an environment made of the medium of the web itself” and how the development of open learning systems can “dramatically improve learning.”

There is also a “Dynamic Guide to Active Participation” that could serve as a primer for anyone interested in developing great contemporary learning habits, and a “Dynamic Guide for Facilitators” that will be a tremendously valuable resource for any trainer-teacher-learning working in online environments.

“Think of #etmooc as an experience situated somewhere between a course and a community,” the course developers tell us on the website and in that engaging introductory session. “While there will be scheduled webinars and information shared each week, we know that there is a lot more that we will collectively need to do if we want to create a truly collaborative and passionate community. We’re aiming to carry on those important conversations in many different spaces – through the use of social networks, collaborative tools, shared hashtags, and in personalized spaces. What #etmooc eventually becomes, and what it will mean to you, will depend upon the ways in which you participate and the participation and activities of all of its members. You may even establish and grow your personal and professional learning network (PLN).”

And by encouraging us to learn by participating, by creating content and establishing new online accounts in platforms including about.me, and by engaging in conversations that extend far beyond any formal onsite or online classroom walls, they are inspiring all of us to contribute our own learning objects—like this blog post—that extends the conversation and the learning even further.

N.B.: This is the first in a series of posts responding to the assignments and explorations fostered through #etmooc.

Learning Social Media With Our Learners (Pt. 1 of 4)

Teaching any “basics” course face to face or online can be one of the best ways to (willingly) be pushed into advanced exploration of a topic, as I’ve been reminded this week.

Diving into the latest version of the four-week online “Social Media Basics” course I developed with colleagues at ALA Editions, I’m working with a wonderful group of adults who are beginning to set up and learn how to use Twitter, Facebook, LinkedIn, and Google+ accounts effectively. But it’s not just about sending tweets and posting updates: their entry-level work with social media tools is inspiring them to engage in advanced-level exploration about what it means to go from having a slight or non-existent presence in the world of social media to becoming adept users of those tools professionally and personally. And, as expected, the work they are doing, the questions they are asking, and the resources they are discovering and sharing with their course colleagues make me as engaged a learner as any of them are.

The two-way learning began early in the course when they began exploring some of the extras within Moodle, which is the open source platform used by ALA Editions for online delivery of its courses. The best surprise for me—at least up to this point—came when someone explored the basic tools available and found a way to include a photograph of herself in one of the postings to a course forum. Since that simple act of reaching out socially via a friendly headshot of herself provided a first-rate example of the spirit of social media use, I went back into the course tools to learn how to duplicate what she had done. By responding with a note (visible to all course participants) that included an informal snapshot of myself, I called other learners’ attention to what was possible in our course postings and was happy to see others adopting the same practice so that a bit of social cohesion was already developing even before we jumped out onto the Web to use any of the social media tools.

Even more encouraging was how quickly many of the learners began jumping back and forth from the safety of that private course forum to the much more open and public venue of Twitter as they worked through the first assignment of starting (or updating) a Twitter account. Some were able to quickly create and post first-rate Twitter profiles, start following a combination of course colleagues and other outside resources that will be of use and interest to them in their day-to-day work, and send their first tweets. A couple, uncomfortable about having their tweets seen by complete strangers, discovered and explored the use of accounts that keep tweets private and visible only to an approved group of followers.

One of the most interesting learning opportunities for all of us came from those who were struggling with that same idea about how openly social and accessible to be in a social media setting. They set up their accounts, admitted they felt uncomfortable posting content that strangers could see, and wrote about feeling equally uncomfortable reading content that sometimes is far more personal than what they want to encounter from people they haven’t met. So we brought that level of discourse back into the course forum and provided a discussion thread that allows all course participants to exchange thoughts about the benefits and disadvantages to operating so transparently within a social media context. It will be interesting to see if/when someone in the course becomes confident and comfortable enough to begin tweeting out that sort of question to explore the issue with experienced Twitter users they haven’t yet encountered.

A key element of what we’re doing together is that we’re engaging in deeply important and richly challenging exchanges online as effectively as we would if we were face to face—with the understanding that ultimately there will be no one-size-fits-all answer. We’re pushing the tools themselves into the background and using them to have the sort of discussions that foster effective collaborations via those tools. (With any luck, this posting here on Building Creative Bridges will become part of the overall conversation and another example of how we can extend discussions across a variety of platforms.) And the learners—my learning colleagues in every sense of that term—are quickly seeing that I’m happy to facilitate the discussions and bring additional useful resources to the conversations, but that I’m not going to serve as the sort of social media advocate who insists that everyone has to use Twitter, Facebook, LinkedIn, Google+, and the many other options available to us.

We all appear to be comfortable with the idea that we adopt a social media tool at the moment we see that tool meeting a need we haven’t filled elsewhere, and that trying to force someone to learn and use something before they’re ready is the worst and least successful way to foster effective learning—probably the most important lesson to be learned and relearned by any trainer-teacher-learner.

The Fourth Place Revisited: Creating an Instant Onsite-Online Social Learning Center (Part 2 of 2)

It’s not often that we have the opportunity to produce learning objects as part of a learning opportunity, but that’s exactly what an engaged group of learners (library directors from the state of Virginia) achieved last week during the final two-hour session of the Library of Virginia’s two-day Directors’ Meeting in Richmond, Virginia that Maurice Coleman and I helped facilitate.

By the end of our time together Friday morning, all of us not only had collaborated to create a blended (onsite-online) social learning center that had onsite participants seamlessly engaged with several online colleagues in discussions about the future of libraries and learning and learners, but we had also used the wisdom of the group to capture and produce a viewable record of the conversations that took place via Twitter by using Storify.

How we achieved those results as a temporary community of learners drawn together and supported by Library of Virginia Continuing Education Consultant Cindy Church and her colleagues provides a wonderful example of social learning at its best and most creative. It also provides a wonderful case study of how any trainer-teacher-learner can promote and nurture what we’ve been calling the new Fourth Place in our world—social learning centers that can exist onsite, online, in onsite-online combinations, and even in unexpected places, 39,000 feet above the surface of the earth, when the conditions for social learning are in place.

The creation of our onsite-online social learning center last Friday was a response to necessity: those library directors clearly needed something far different than what Maurice and I had planned to offer, so the two of us, after our Thursday afternoon sessions with them, completely threw out what we had prepared and, instead, spent Thursday evening contacting colleagues who are active and innovative users of social media tools in libraries and others settings. The results were spectacular, and improv was at the heart of much of what we accomplished.

Our new plan for Friday morning was to take the existing meeting room space in the Library of Virginia there in Richmond and transform it into a setting where social learning could occur. We decided to begin with a Twitter feed (#lvadir12, for Library of Virginia Directors’ Meeting 2012) that would connect onsite participants to Bill Cushard, Buffy Hamilton, David Lee King, and Jill Hurst-Wahl so that our online colleagues, well-versed in social media tools and learning, could explore options with the onsite participants. That Twitter  feed, aggregated via TweetDeck, was projected onto a screen in the front of the room; it was also visible to the many onsite participants who followed and contributed to it via their own mobile devices—a stunning example of how quickly we all are adapting the Bring Your Own Device movement into our workplaces and other venues.

Maurice and I also, on the spur of the moment, decided to take advantage of onsite wireless access to connect onsite participants to our online partners via a Google+ Hangout—a plan that had to be abandoned when the wireless access proved to be inadequate for what we were trying to do. Even that disappointment, however, provided a useful learning experience: it helped everyone to not only see and understand the advantages and challenges of trying to incorporate social media tools into learning, but also to see how easy it is, in the moment, to change course and use what is available to produce effective learning in a social context. As Maurice himself observed, we learn as much from our failures as from our successes.

Anyone reading the Storify transcript—it appears in reverse chronological order, so requires that we go to the final page of the document and work out way back up to the top to follow the flow of the exchanges—quickly obtains a sense of how dynamic this sort of learning can be. While there was an overall structure to the discussion, there was an equal amount of on-the-spot adjusting to themes that turned out to be important to the onsite and online learning partners. All of us were learning from each other—an achievement well-documented in that moment when we tweeted out a request for help in capturing the Twitter feed and immediately received Buffy’s suggestion that Storify would produce what we needed.

There was also a clear focus on being engaged in something more than an ephemeral discussion to be forgotten as soon as it was finished. The final segment of the conversation produced commitments by the library directors themselves as to what they would do to apply lessons learned when they returned to their libraries.

Among the offerings:

• “We will ask our community how we can help them.”
• “We will ask people how they want to hear from us.”
• “We will designate staff time to learning-opportunity development.”

And in a wonderful moment of laying the foundations for the concrete results that the best learning opportunities can produce, one discussion group said “We commit that we will post on our listserv, within six weeks, one thing we have done from this session”—thereby assuring that this particular social learning center will remain in existence for at least six weeks after participants formally left the physical site to return home.

If that sounds like a surefire way to demonstrate how social learning centers can produce tangible, sustainable results, then we all will have benefitted from the creation of this particular example as we look for ways to create and nurture our own. And we’re well prepared to further explore the concept of social learning centers as a new Fourth Place (after the first three places—home, work, and social settings where members of a community informally gather) in libraries or any other setting where learners gather in Intersections to enjoy each other’s company while learning from each other.

Social Media Feast and Fast: Disconnecting for a Day

I was feeling wired in the best and worst of all possible ways after feasting on nonstop, extremely intense face-to-face and online contact with colleagues at American Society for Training & Development (ASTD) and American Library Association (ALA) conferences recently.

The cumulative effect was wonderfully alarming—or alarmingly wonderful, depending on your own attitudes toward social media tools. The positive result was that engaging with colleagues face to face and via Twitter backchannels created a remarkably rewarding level of engagement. The worrisome part was that the nonstop engagement created a social media/digital equivalent of delirium tremens in the days immediately following each conference.

Some of the contradictory responses should not, in retrospect, have been difficult to anticipate. I did, after all, move without any sort of conscious transition into dawn-to-dark social media immersion from a routine habit of spending an hour or less each day engaged with others through Twitter, Google+, LinkedIn, and Facebook; the exception to my usual habits generally comes in the form of a weekly or biweekly engagement in a formal online discussion session, e.g., a tweet chat, or through the act of live-tweeting an event for colleagues who cannot be present.

The conference interactions turned those patterns completely on their virtual heads. Conference days generally began with a quick skim, on the screen of my laptop, of the conference backchannel feeds via TweetDeck; this helped me spot last-minute announcements regarding events I didn’t want to miss, or summaries of presentations and discussions I wasn’t able to attend. Then I would skim a (print) copy of a newspaper before switching over to a mobile device (in this case, a Samsung Galaxy tablet)  to keep up with the various feeds throughout the day. I would turn back to my laptop when I was live-tweeting events I was attending or writing blog postings late each evening.

As I’ve written elsewhere, the level of engagement was spectacular; the combined online and face-to-face contacts produced connections I otherwise would have never made. But the predictable crash was quick to come in the days immediately following each conference. I found myself compulsively continuing to follow the backchannel post-conference feeds via my tablet. Craving and missing the obvious social media buzz that comes from that level of stimulation. And feeling as if the transition from conference routines back to normal day-to-day routines was not happening as naturally as it had in the past.

When I found myself feeling that way after returning from the second conference, I began thinking about University of San Francisco associate professor of media studies and environmental studies David Silver’s recent summary of a digital fast experiment. Silver’s engaging presentation at the San Francisco Public Library under the auspices of BayNet (the Bay Area Library & Information Network) in May 2012 made many of us think about our own online practices as he described how he had encouraged a group of 80 digital natives to go without any electronic or digital media as long as they could—in essence, to “remain logged off until it becomes dangerous, impossible, or unbearable.”

The student who maintained the fast for the shortest period of time gave up after only a few hours. The person who lasted longest went all of three and a half days. Some of the participants’ observations were funny—one wanted to know how to take a bus without an iPhone and then what to do while on the bus with no digital distractions. Another concluded that it was impossible to work out at a gym without music. A third participant reported staring at a pizza for lack of anything else to do over a meal. Some participants’ observations were poignant—their friends who continued texting acted as if they had stepped out of the room by not being equally engaged in online conversations, and one reported that it was “weird to be stuck in my mind…I didn’t like it.”

Armed with memories of those observations and recognizing that I needed my own digital fast, I set aside a Saturday recently when no one was expecting me to work. I could actually feel my body and my thoughts relaxing as I opened the pages of a book that morning and slowly relished the joy of slowly absorbing thoughts from printed sources rather than feeling as if I had to race from tweet to tweet. Brunch with my wife was a relaxing and invigorating combination of conversation and time spent skimming that day’s edition of The New York Times—in its printed format. A walk through parts of San Francisco that afternoon gave us time to talk as well as simply take things in, and dinner in the relative silence of our home—no television, CD player, or radio providing distractions—led to a quiet evening without interruptions.

Beginning the fast with the intention of letting it run from midnight to midnight, I actually was in no rush to check for messages the following (Sunday) morning, so the fast actually continued well into the afternoon. By the time I wandered back to briefly check for phone messages—nothing pressing there—and online contacts, I realized I had accomplished what I set out to do. Set the virtual world aside for an all-too brief retreat. Slowed myself down significantly. And managed to break the compulsive need to monitor those post-conference backchannels and other online enticements. So I’m back to normal patterns of online interactions. And apparently none the worse for wear.

ALA Annual Conference 2012: To Tweet or Not to Tweet

Although I was more intensely engaged in the twitterverse than ever before while attending the 2012 American Library Association (ALA) Annual Conference this week in Anaheim, I was surprised to find that at some levels it was a far different experience that participating in the recent American Society for Training & Development (ASTD) International Conference & Exposition Twitter backchannel.

Both conferences had streams of tweets that were virtually impossible to completely follow; there was simply too much content for anyone to absorb. And I was relieved to hear an ALA colleague who was dedicated to keeping up with it finally admit, halfway through the conference, that even she was overwhelmed by the magnitude of the flow. Both conferences also had a core group of tweeters who recorded and disseminated information about what was happening in conference sessions.

But one thing that was distinctly different between the two conferences was that ASTD members who were prolific at tweeting were capturing content from a teaching-training-learning point of view—live-tweeting from sessions to share information that the rest of us could later incorporate into our own workplace learning and performance (staff training) endeavors—while many of the more frequent conference attendees who were tweeting in Anaheim were producing a combination of personal tips about where to find the best conference freebies; sightings of keynote speakers and other celebrities onsite for conference events; personal observations about the experience of attending a conference with more than 20,000 other people; or, at an extreme edge of the backchannel, an overtly snarky set of observations—sometimes live and from sessions where the subjects of their criticisms were in the front of a workshop room or on stage in a crowded auditorium. Fortunately for those tweeters, none of their targets seemed aware of or inclined to respond to those criticisms in the moment as happened in a situation described by Cliff Atkinson in his book The Backchannel.

Anyone inclined to think the comparison between the two groups of backchannel contributors is unfair or an apples-and-oranges sort of effort needs to remember that members of library staff are increasingly finding themselves in the role of trainer-teacher-learner as a core part of their responsibilities to those they serve, as Lori Reed and I document in Workplace Learning & Leadership. Members of library staff also need to be as up-to-date in their knowledge of tech tools as workplace learning and performance practitioners need to be—yet there were signs at the ALA conference that we’re somewhat behind others in our acceptance, use, and promotion of those tools.

When Sharon Morris and I introduced a live Twitter feed via TweetChat into our “Ignite, Interact, and Engage: Maximizing the Learning Outcome” session at the conference, for example, one of the first tweets to go out from a session participant was one of amazement (and, we hoped, happiness) that we were encouraging our learners to incorporate Twitter into that learning experience.

There were signs elsewhere at the conference that others were not at all pleased by the presence of a Twitter backchannel and the use of the mobile devices that connect so many of us and those we serve without regard to geographic barriers. One conference attendee noted, via Twitter, that someone had yelled at him for tweeting, and another attendee reported via Twitter that she was told she shouldn’t be using her iPad during a general-assembly keynote presentation.

It’s obvious that we’re still very much in a state of transition in terms of how we use and accept the use of Twitter, backchannels, and tech tools in public settings. And I firmly believe we need to develop a better sense of etiquette—perhaps along the lines of something I usually do: asking those around me if my use of a laptop or mobile device to capture session notes and share them with others via Twitter will disturb them. I’ve never had a colleague turn me down, and only had one presenter—one who was going to give a presentation on e-learning best practices in a venue far removed from the ALA conference—defer.

Discussing this with a colleague at the conference, I found myself in the strange position of actually speaking up in favor of the tweeters—strange because, five years ago, I really didn’t want a cell phone or a laptop or anything else that I perceived as a burden/distraction rather than a resource, and I had little experience with social media tools. But colleagues, friends, and outright necessity have completely reversed my thinking, and I don’t believe it’s an understatement to say that those of us involved in training-teaching-learning—workplace learning and performance practitioners, library staff members, people involved in customer service in an onsite-online world, and many others—really can’t afford to overlook these resources if we want to be competitive and effective in meeting the requirements of our work.

My colleague’s observations about the conflicts between those using Twitter and mobile devices and those distracted by or resentful of the presence and use of tech tools and resources produced an interesting exchange. Perhaps, she suggested, we could resolve the conflicts by setting aside a special area during keynote addresses and smaller workshops for those who want to tweet. Perhaps, I responded, we could set aside a special area for those who want to be free of the presence of mobile devices and tweeters. For in an onsite-online world where the majority of those we serve actually appear to be ahead of us in their acceptance and use of Twitter and mobile devices, we might as well intellectually as well as physically make a clear and visible statement about where we stand in terms of meeting them where they are and prefer to be met—as unobtrusively, civilly, and respectfully as possible.

N.B.: To hear an extended (45-minute) conversation on the topic of Twitter as a learning tool at conferences, please listen to T is for Training Episode 101, “Instant Professional Development,” hosted by Maurice Coleman on June 28, 2012.

ALA Annual Conference 2012: When Learners Create Learning Objects

Put a group of trainer-teacher-learners into a room, and you’ll quickly see barriers dissolve and information flow, as happened yesterday during an ALA Learning Round Table “Nuts and Bolts of Staff Training” discussion here in Anaheim at the American Library Association (ALA) Annual Conference.

Facilitators Maurice Coleman and Sandra Smith, who serve on the Learning Round Table board of directors, facilitated a 90-minute session that informally took participants through a start-to-finish tour of problems and solutions in workplace learning and performance (staff training) programs. And most of the solutions came from participants themselves as experienced colleagues shared ideas and resources with those new to the profession—and those relatively new to the profession quickly learned that they had plenty to contribute through the questions that they raised and the suggestions they themselves contributed.

The session also served as a good example of facilitated and experiential learning. Participants initially identified key challenges they face in their workplace learning and performance programs. That exercise helped establish the start-to-finish overview: how to successfully manage programs with a one- or two-member training department; identify and respond to the needs of different learners (including those with diverse cultural backgrounds); choose the tech tools that allow us to manage course offerings, registration, course content, and feedback through evaluations; make learning accessible to learners; deliver effective learning opportunities; and decide how to effectively manage the evaluation process.

Attempting to tweet the responses provided a learning opportunity in and of itself: how to create a learning object from learners’ class discussions as documented through a Twitter feed in TweetChat. By capturing comments in 140-character summaries, we were able to produce the Twitter feed (available at @trainersleaders for June 25, 2012) that participants can review, and I’ve also written this article in the hope that it can alone as a useable lesson/summary of best practices cited by active trainer-teacher learners.

Several samples from the twitter feed, edited and expanded since we are not constrained by the 140-character limit in this posting, are offered here:

• To be an effective trainer-teacher-learner, strive to play a leadership role within your organization.
• Reach learners who are new to tech tools by using peers as instructor/facilitators rather than always relying on those seen as “techies,” e.g., members of the organization’s IT staff.
• Connect learners with learning opportunities by making information about training sessions clear and accessible.
• Be sure that training sessions support organizational goals and objects so learners are effectively served by the learning opportunities they accept.
• Provide clear, concise, and measurable learning objectives so managers and learners know what to expect and so that we have the framework to conduct successful and meaningful evaluations after learners return to their worksites and begin using what they learn.
• Recognize that learners best absorb new information in relatively brief chunks—generally no more than 10 minutes in duration, although there is quite a bit of disagreement among trainer-teacher-learners on this topic—and offer learners frequent opportunities to apply what they are learning.
• Incorporate playfulness into learning to decrease stress (which limits a learner’s ability to absorb new information) and to make the learning experience memorable, e.g., offer “sit and play” sessions where new learners become comfortable by actually using the tech devices they are going to use in their workplace.
• Create online sandboxes for learners—spaces where they can find tools and resources they want to try and master.
• To be sure learners use what they learn, create clear tools and avenues for accountability.
• Use evaluation models including Donald Kirkpatrick’s four levels of learning evaluation and Jack Phillip’s model for Return on Investment in Training and Performance Improvement Programs.

There was, of course, much more to the session than can be captured in a relatively brief summary—including the idea that some of the best learning occurring yesterday came from the realization that people from small training units are far from alone when they turn to their own communities of learning, including the ALA Learning Round Table.