ALA Annual Conference 2013: Presentation Pain and Pleasure (Tips for Presenters)

July 3, 2013

Those of us immersed in training-teaching-learning are always on the prowl for ways to improve our presentation skills, so attending gatherings like the 2013 American Library Association (ALA) Annual Conference here in Chicago for the past several days has given us the equivalent of a presenter’s master class.

There were quite literally moments when we found ourselves exclaiming “I wish I had done that.” There were also those painful moments when we watched someone else falling into a presentation trap we wish we had avoided.

ALA_2013_Chicago_Logo_FINAL_CLR_0 (1)One of the most exquisite learning moments for me came as I was sitting with ALA Learning Round Table colleagues at one of their conference board meetings. The conversation centered around the question of whether the group should incur the cost of having a microphone for a presenter at a small event at an upcoming conference. I halfway—but only halfway—jokingly suggested that anyone who needed a microphone for that event in that small venue probably wasn’t the right presenter for the session.

ALA_Learning_Round-Table_LogoAnd that’s when a lovely colleague, with absolutely no rancor in her voice, said that although she knows many presenters believe they don’t need microphones to be heard, those presenters are inadvertently excluding members of their audience who are hearing-impaired—as she is. It was a humbling yet wonderfully instructive moment for any of us who let our egos get in the way of our goal of making it easy for every learner to participate in the learning opportunities we have agreed to provide—particularly those of us doltish enough to have never been aware of how effectively some of our longtime colleagues deal with challenges we never noticed they faced. Her comment was instructive—and inspirational. I immediately moved into full trainer-teacher-learner mode, documented that presentation tip, and tweeted it out to the conference backchannel as well as to colleagues across the country in the American Society for Training & Development (ASTD) in the hope that a few more learners will benefit from our colleague’s suggestion.

Not so easy to share in the moment were the examples of poor preparation or presentation techniques that plagued colleagues at some of the sessions I attended—just as these same problems, somewhat surprisingly, plague some ASTD conference presenters even though we work in a profession where first-rate communication skills are essential. To have pointed those problems out via Twitter at the time they were happening would have tantamount to publicly humiliating the presenters—and I’m sorry to say that there actually were people on the conference backchannel who engaged in exactly that sort of cruel and unnecessary behavior. But I think it’s fair game, long after the presentations have ended and there is no obvious need to identify individuals under discussion, to offer yet another brief presenter’s tip sheet for anyone who wants to avoid the sort of presentation mistakes all of us have made—and wished we hadn’t.

We all learn the hard way that we need to plan, practice, revise, plan, practice, revise, and plan some more in the weeks and days leading up to our presentation. This will keep us from finding that parts of slides or entire slides have somehow disappeared from our PowerPoint slide decks when we’re in front of our audience.

It’s also very important to be in the space where we are presenting at least 30 minutes before we begin our presentation so we can be sure, by viewing the slides on the screen in that space, that any tech gremlins that have crept into our slides can be adjusted. That prevents us from finding that columns of text have shifted (which raises the question of why we’re even bombarding our learners with columns of text) and become an indecipherable jumble of words.

Being in the room before others arrive also allows for a final sound check of the microphone—and remember, we do want a microphone even if we think we won’t need one. Checking links to onsite resources we plan to use will prevent us from wasting five or ten minutes struggling to bring up a video or other online resource when we actually should be engaging with our audience during our formal presentation time. And being present as others arrive also offers the invaluable opportunity to begin connecting with the learners before the formal presentation begins and to be sure that their expectations for the session are what we are planning to deliver.

Avoiding references to how we have had to condense hour-long/day-long presentations into the much shorter period of time we have during the session we are currently delivering accomplishes nothing other than making us sound ungrateful and adding a bit of stress to learners who feel as if they are going to have to be extra attentive if they want to absorb this condensed version of what we wanted to offer. We knew, when we accepted the gift of being able to share information and resources with colleagues, how much time we had. It’s just plain polite to publicly thank those who brought us into that learning space and to effectively use the time we have rather than wasting any of it apologizing or grousing about the lack of time to do our subject—and our audience—justice.

Using slides that interact with and support our oral presentation rather than including the history of the world on a single slide keeps our presentations engaging rather than turning them into frustrating, overwhelming experiences during which audience members are forced to unsuccessfully try reading all that text while also trying to take in what we are saying. And we certainly don’t want to read content on the slides to our learners; we can safely assume they already know how to read, so if we want them to absorb content, we can join them in looking at the slide and giving ourselves enough time to read a line or two (e.g., an appropriate quote from someone who said it better than we ever will be able to say it), and we can use those slides to provide engaging images designed to help learners absorb key points.

Answering questions immediately rather than trying to postpone responses demonstrates that we care about our audience’s learning needs. There’s no reason why we can’t provide a one-line response—if we have one—and then return to our planned presentation after assuring learners that a longer explanation is on its way later in the presentation if that’s the case. We can also provide that one-line response and encourage interested audience members to join us after the session or contact us later via email to further explore the topic. Asking audience members to hold all questions until we are finished speaking implies that our content is more important than their questions are—not particularly the message we want to send to people who were nice enough to choose to spend their extremely limited and valuable time with us.

If we see our presentation/learning-facilitation opportunities as a collaboration with those who have agreed to spend time with us, we’re well on the way to providing the sort of transformative experiences that are at the heart of successful training-teaching-learning. And, not so surprisingly, we may even have the rewarding experiences of being asked to present again or to hear, years later, from those who learned from us, applied what we offered, and sought us out to thank us for offering them something of value.


ALA Annual Conference 2012: Addressing the Couch in the Middle of the Room

June 25, 2012

A colleague entering the room where Sharon Morris and I were facilitating the ALA Learning Round Table’s “Ignite, Interact, and Engage: Maximizing the Learning Outcome” session yesterday here in Anaheim at the American Library Association (ALA) Annual Conference admits to being momentarily confused.

“I didn’t remember ordering a couch,” she said when she joined the session in progress.

And I have to admit that we didn’t, either—at least not directly. For when we started the session, it had the typical session room set-up. Round tables surrounded by chairs. Lectern with microphone. A couple of tables with chairs for presenters and panelists. A projector throwing PowerPoint slides onto a large screen in one corner of the room. And the usual drab/neutral walls.

But we quickly changed all that by projecting a Twitter feed onto the screen via TweetChat during parts of the session and beginning the workshop with a wonderful presentation/learning technique I acquired from writer-trainer-consultant Peter Block’s presentation at the 2008 ASTD International Conference & Exposition in San Diego: we encouraged “Engage” participants to take two minutes at the beginning of the session to reset the room in any way that would create a space conducive to their own leaning experience. The we added to Block’s exercise by inviting them to use simple supplies we had provided—clay, construction paper, colored clay, and a few other items—to decorate the room in a way that served the same purpose. And even I, after running variations of this particular learning exercise, was astonished when a few participants carried “resetting the room” to a wonderful extreme I’d never before encountered: they stepped outside, snagged a small couch from a corridor, and brought it into the room for themselves.

As we moved through the session, we left plenty of time for learners to practice what Sharon and I were sharing with them about various styles of presentation: lecturing/telling, storytelling/sharing knowledge, inquiring/reflecting, experiencing—lots of that with this group—and creating/developing something as we did by developing a comfortably appropriate learning space for the duration of the session. We also brought blended (onsite-online) learning into the picture by explaining how many trainer-teacher-learners are using Twitter and other social media tools to connect on learners within a learning space—a fourth place, or social learning center—with learners not physically present, yet capable of engaging in what is being accomplished.

Attendees clearly absorbed and responded to ideas about incorporating an opening exercise and improvisation into learning. When someone mentioned how we often avoid the most difficult and obvious of challenges—in essence, ignoring the elephant in the middle of the room—we even suggested that we had a perfect moment to change our own clichés by agreeing to “address the couch in the middle of the room.” And then we used Twitter to share, with other conference attendees, the idea that we need to begin addressing the couch in the middle of the room.

As we brought that very lively session to a conclusion, we reminded each other of the need to carry learning back to workplace settings where what was learned is actually used rather than lost—not wanting to be among that 70 percent of learners who never even try applying what they’ve learned. And you probably know what happened next: when we asked how participants would apply what they had learned, everyone stood up and engaged in a very spirited chanting of what had become the session mantra—“We won’t be part of the 70 percent.”

Late in the afternoon, I finally had time to go back to the Twitter feed (#ala12soclearn, for ALA 2012 Annual Conference Social Learning; parts of it remain available as posts on June 24, 2012 at @trainersleaders). It was very encouraging to see how effectively the session participants had engaged with the material and with each other. And I had a confirmation that we still have a long way to go in Library Land in terms of how we incorporate Twitter and other social media tools into our daily work this morning: a conference attendee used the Twitter conference backchannel (#ala12) to note that someone had shouted at him for using Twitter at the conference. I hope that he and others will join us in whatever post-session conversation continues at #ala12soclearn. And that we’ll all remain ignited and engaged as we return to our workplace learning and performance (staff training) spaces.

N.B.: The PowerPoint slides and speaker notes for the presentation are available on SlideShare.


ASTD International Conference 2012: Cliff Atkinson, the Backchannel, and Many Happy Returns

May 18, 2012

I already had quite a few friends and colleagues in the world of training-teaching-learning a couple of weeks ago. Now the social fabric that sustains me has grown quite substantially. Let’s credit the backchannel for this change. Then think about what that backchannel could mean to you and all you serve.

Seeing dynamically interactive online extensions of the American Society for Training & Development (ASTD) 2012 International Conference & Exposition Twitter backchannel in the week since the conference ended provides all of us with yet another example of how blended the world has become for trainer-teacher-learners. How quickly we are informally and quite naturally developing the sort of blended onsite-online social learning center/fourth places colleagues and I have been exploring. And how the interactions we have at conferences no longer start and end with physical onsite arrivals and departure.

As is the case with any form of effective training-teaching-learning, those conference interactions flourish through planning before the learning event/conference begins (someone has to create the Twitter hashtag that draws us all together); active participation during the event (the more you give, the more you receive); and sustainable long-term attention that continues far beyond the days a learning opportunity/conference brings us all together (following and contributing to the backchannel after the conference ends keeps this virtual social learning center alive and vibrant).

And discovering Cliff Atkinson’s The Backchannel: How Audiences Are Using Twitter and Social Media and Changing Presentations Forever as I was beginning to resurface a bit from the ASTD conference backchannel (#ASTD2012) a few days ago tells me that the best is yet to come in terms of where backchannels deliver on the promises they are offering.

An effective backchannel, as I wrote in an earlier article, works at many levels. It connects those who might otherwise be separated by the smallest as well as the largest of physical distances. It fosters a form of  mobile learning (m-learning) in that what we’re learning is disseminated to an even larger group of learners. It is increasingly providing a delightfully accessible tool that can as easily facilitate and augment the learning process in academic settings as it can in workplace learning and performance (staff training) endeavors.

On the other hand, it carries the potential to completely disrupt a presenter-teacher-trainer’s presentation. This is where Atkinson’s book on the backchannel comes into play invaluably. A guide every bit as appealing and potentially influential in the world of backchannel learning as his Beyond Bullet Points remains for onsite-online presentations, The Backchannel entices us into the subject immediately through a chapter carrying the title “Why Are You Calling Me a #@*% on Twitter?” and helps us see how a tweeter with a large following (nearly 15,000 people as I’m writing this) and a well-known presenter clashed quite publicly when the presenter saw the tweeter’s note with her derogatory remark about him. (For the record, she called him “a total dick,” and he decided to confront her face-to-face, while the presentation was still underway, by asking “What…what is my dickiness?”)

If you already sense that Atkinson’s mastery of storytelling and training is a wonderful talent to see in action, you’re well on the way to understanding that his book has something for each of us regardless of whether we’re new to the backchannel or already fairly comfortable in that rapidly-flowing stream of words and thoughts and resources. He shows us how to join a backchannel. Entertainingly reviews the rewards and risks of backchannel engagement with copious amounts of screenshots to lead us down that path. Offers presentation tips to make us more effective in our use of Twitter and its backchannels. And leads us through the process of effectively dealing with those dreaded-yet-inevitable moments when a backchannel becomes dangerous.

By the time we finish racing through this book and absorbing what we can—I suspect I’ll be rereading this one at least a few times— we’re far more comfortable with and appreciative of all that backchannels offer, and much more aware of how to be effective and civil members of the Twitterverse and its various interconnected streams. We’re richer for having explored and reflected upon the online resources supporting the book, e.g., his “Negotiating a Backchannel Agreement.” And we’re appreciative for what our own levels of involvement in backchannels returns to us.

Through the #ASTD2012 backchannel and subsequent online interactions including the #lrnchat session on May 17, 2012 , I came away from a conference with 9,000 attendees much richer at a deeply personal and professional level than I was two weeks ago. Through their confrontation and subsequent discussion, the tweeter and the presenter in Atkinson’s book walked away with their differences resolved. And you—yes, you—may end up finding your own rewards and satisfactions there the moment you are prepared to take the plunge into the backchannel/The Backchannel.


Presentation Skills: TED, Jonathan Haidt, and the Grand Finale

March 27, 2012

Trainer-teacher-learners watching psychologist Jonathan Haidt’s newly-posted TED talk can learn a lot about expectations, delivery, and audience engagement. Agreeing to speak publically on the topic of “Religion, Evolution, and the Ecstasy of Self-transcendence,” Haidt, author of The Righteous Mind and The Happiness Hypothesis, certainly creates high expectations and the likelihood of conflict. In our emotionally-charged times, even a discussion about whether to discuss religion publically can make participants uncomfortable, as evidenced by an unrelated LinkedIn discussion thread several months ago.

Yet there he is, moving gently, firmly, and engagingly forward in that challenging 18-minute talk that has already attracted more than 300,000 viewings and more than 350 comments online in less than two weeks—with the not-unexpected range of support and opposition that the topic could be expected to inspire.

For those of us intrigued by how presenters effectively reach us, there’s even more to consider once we have absorbed the content of his talk. Haidt’s presentation appears to be very much of and from the heart, delivered in that high-quality way that is the hallmark of the great TED (technology, entertainment, and design) talks. You can see him gauging and connecting with at least some of his audience when he uses the standard presentation technique of asking for a show of hands in response to questions he asks at the beginning of the session. He continues to use his voice in a way that is appropriate to his topic and his audience: calm, collected, yet far from unemotional. He incorporates visually stimulating imagery into the talk through static as well as animated slides.

Then he turns everything on its head.

At precisely the moment in which we believe he is winding down, he goes for the clincher reversal—the one that transforms an intriguing talk into something highly memorable. When it appears that he is about to end his session three minutes early, he surprises us with the following comment: “So, that was my talk, delivered in the standard TED way. And now I’m going to give the talk all over again, in three minutes, in a more full-spectrum sort of way.”

Before we can catch our breath or even spend a few seconds absorbing what he has just said, we’re back in the thick of things—but in an entirely new way that sucks us in and doesn’t let us go until he once again is finished. This is far more than a presenter’s standard recap via an oral repetition of key points. Or the ritual reading of notes from a flipchart or bullet points on a slide. Or checklists of key points on a handout. Or tossing a ball around the room and asking learners to recall something they learned from the session we just finished leading.

None of us may ever again be able to use any of those instantly antiquated trainer tricks once we’ve seen Haidt’s full-spectrum format.   He propels us into that three-minute version—as compellingly and excitingly as we’re drawn into a roller coaster ride in an amusement park—by completely integrating the new abbreviated version of his talk into a video playing on a screen behind and above him on the stage. Combining re-edited images drawn from the earlier part of his talk into the lively video format, he uses each image—displayed as a series of quick-cut shots interspersed with new images—to effectively trigger memories of entire segments of his initial talk in the second or two it takes for us to re-view each image. And, by adding unobtrusive yet lively music into the soundtrack, he appeals to that part of our brain that more effectively learns by having multiple forms of complementary stimulation as we are taking in information.

It is at once familiar. Unexpected. Dynamic. Intriguing. And exciting. More importantly, it works. It makes us more deeply assimilate all he has proposed, and he certainly wakes up anyone who was not already fully awake. Furthermore, he alerts those of us attentive to creative presentation techniques that this simple unexpected act of giving an abbreviated talk within the context of a somewhat longer talk is an ingenious and effective way to draw an audience into a presentation in a stimulating and pleasurable way—one that is guaranteed to leave audience members/learners with a highly memorable experience. Which is exactly what we hope to achieve each time we play that honored and honorable role of facilitating someone else’s learning process.


Presentations on Presentations: Levels of Engagement

February 14, 2012

Given the strong belief that a fear of public speaking is the greatest fear most people have, it’s probably no surprise that we’re surrounded by presentations on presentations. Or that we can’t seem to be around our training-teaching-learning colleagues without finding ourselves engaged in conversations on the topic.

Looking at upcoming events for members of American Society for Training & Development (ASTD) chapters recently, even I was surprised to see how many, without formally coordinating their efforts, had scheduled keynote addresses on presentation skills and how to engage learners. (I’ll be attending one with ASTD Mount Diablo colleagues later this month, and just missed one at the ASTD South Florida Chapter earlier this month.)

Diving into a live online discussion with colleagues on Maurice Coleman’s latest T is for Training podcast late last week brought the topic to center stage again as we spent most of our time together talking about the challenges of writing training materials for other trainers. And during the discussion, a colleague mentioned a newly-posted and completely fascinating TED talk, by Nancy Duarte, on the structure of highly effective speeches (Steve Job’s introduction of the iPhone, and Martin Luther King, Jr.’s “I Have a Dream” speech).

All of this comes right at a time when I had the great good fortune to spend a couple of hours with Jerry Weissman, one of the most highly respected presentation coaches in the corporate world, and author of several books including Presenting to Win: The Art of Telling Your Story.

You have to be good if you’re going to sell more than 100,000 copies of a book about how to be a better presenter. Jerry Weissman is good. And he gets to the heart of great presentation skills by reminding us, throughout this wonderfully engaging book, of the importance of story if we want to hold the attention of audiences at a time when attention spans are as ephemeral as yesterday’s tweets.

Whether we’re new to the art of presentation or are experienced presenter-trainer-teachers benefitting from the useful reminders Weissman provides, he carries us through the presentation cycle with lots of guidance, including warnings of how we can go wrong: not offering clear points, not offering a clear benefit to our audiences (what’s in it for them, not us), not creating a clear flow of thought and information in our work, offering more details than an audience can absorb, or creating presentations that last too long.

He also offers the structure that telling a good story provides: taking listeners from where they are (Point A) to where they need to be (Point B) in ways that focus on them rather than on us. He provides a concise survey of structures we can incorporate into presentations to make them flow and reminds us of the importance of “verbalization”—rehearsing our work out loud “just as you will on the day of your actual presentation” (p. 164) numerous times so that the story that is at the heart of all we do will flow naturally from us to those who are depending on us to make that all-important journey from Point A to Point B. Furthermore, he models the very skills he is trying to develop by incorporating presentation stories throughout his book in an effort to help us understand the process viscerally as well as intellectually.

It’s often the lines that seem to be most casually tossed off that take us most deeply to the heart of presentation professionalism. Writing about his attendance at investment banking conferences, he tells us that he is there “because they let me observe many presentations in one place, in a short time.” And if someone of his experience and reputation is attending presentations to pick up tips, it makes us ask ourselves why we aren’t equally engaged in seeing what others are doing if we’re at all serious about continually honing our own skills.

There’s no mistaking the seriousness with which Weissman expects and encourages us to approach the art of presentation: “…every presentation is a mission-critical event” (p. 168). With that as our guiding light, we should all be on our way to successful and engaging experiences for those we serve.

We have plenty of great role models out there, including Cliff Atkinson and his Beyond Bullet Points, and Garr Reynolds and his PresentationZen. And we’re all aware of the syndrome known as “Death by PowerPoint”—those dreadfully painful moments when someone fills a slide with incredibly dense blocks of illegible type—and then insists on reading every word of the text as if that somehow is going to engage us in the topic rather than make us wish we were dead.

With so many resources available, we need to remind ourselves that help is on the way. In fact, it’s all around us. If only we’re willing to grab it and run with it.


Garr Reynolds and the Zen of Engaging Presentations

July 19, 2011

In a world committed to effective training-teaching-learning, publication of Garr Reynolds’ beautifully produced and engagingly written book Presentation Zen: Simple Ideas on Presentation Design and Delivery three years ago would have resulted in the disappearance of “death by PowerPoint.”

The world seems to have other ideas. We still suffer through poorly designed PowerPoint presentations, where far too much text is crammed onto slides that are then read to painfully bored and tuned-out learners. Which is a shame since so much of what Reynolds suggests and displays throughout his book and on his ongoing Presentation Zen website makes so much sense and is so easy to incorporate into our work.

PowerPoint…is not a method,” he reminds us early in the book; “it is a tool that can be used effectively with appropriate design methods or ineffectively with inappropriate methods” (p. 12).

And as we all know from those ineffectively designed slides delivered in inappropriate ways, we still have a long way to go before we overcome our kneejerk horror at the thought of sitting through even one more PowerPoint presentation that is less than completely engaging and inspiring.

Where Reynolds is most effective is in having produced a book that practices what he preaches: it’s clearly written, engagingly incorporates clean design and strong visual imagery to produce a cohesive work on the art of presentation, and cleverly wraps in upon itself by offering suggestions that are on display throughout the book for readers astute enough to watch for them.

Approximately halfway through the book, for example, he suggests the effectiveness of “chunking”—grouping “similar ideas while looking for a unifying theme. The presentation may be organized into three parts, so first I look for the central theme that will be the thread running through the presentation. There is no rule that says your presentation should have three sections or three ‘acts’ from the world of drama. However, three is a good number to aim for because it is a manageable constraint and generally provides a memorable structure.”

It’s at this point that we notice how Reynolds himself has broken his book into three large interwoven sections—preparation, design, and delivery—and we become even more conscious of how well he uses clean, effective photographs and minimal type in or around those photographs to transfer his ideas from his mind to ours. If we see the book at a variation on the sort of presentation he is encouraging us to produce via PowerPoint, we viscerally understand the wisdom and attractiveness of what he is proposing. And we have to ask why more of us aren’t already doing what he suggests.

There’s nothing fancy here—which is, course, one of the book’s biggest strengths. Clarity and simplicity are the overarching themes he encourages us to explore and incorporate into our work. His brief surveys of a variety of other works including the Heath brothers’ Made to Stick, Daniel Pink’s A Whole New Mind, and even Brenda Ueland’s classic book on writing, If You Want to Write: A Book about Art, Independence and Spirit and presentation methodologies including PechaKucha keep us focused not only on the creative aspect of what we need to offer as trainer-teacher-learners, but remind us of the importance of creativity and a user-centric viewpoint if we’re going to be effective in our endeavors.

As he leads us toward his final chapters, he reminds us of the potential power of effective presentations at a very human level when he suggests that presentations are contributions: “I don’t think I have ever given a presentation that was not at some level about making a contribution. Certainly, when you are asked to share your expertise with a group who are on the whole not specialists in your field, you have to think very hard about what is important (for them) and what is not (again, for them). It is easier just to do the same presentation you always do, but it is not about impressing people with the depths of your knowledge. It’s about sharing or teaching something of lasting value” (p. 196).

If we needed any further proof that Reynolds cares as deeply about his audiences as we should care about ours, we find it explicitly in his admonition that “If your content is worth talking about, then bring energy and passion to your delivery. Every situation is different, but there is never an excuse for being dull” (p. 211).

Reading—and rereading—Presentation Zen leaves us with plenty of inspiration. And examples. And encouragement. Perhaps what we most need to do is carry a copy with us whenever we are attending presentations—or offering them ourselves—and simply wave it as an offering to anyone who has not yet moved from death by PowerPoint to life through inspirational—and inspired—presentations.


Social Learning Centers: When Fourth Place Is a Winner

March 23, 2011

The creation of social learning centers as the important fourth place in our lives took another wonderful leap forward today with a successful attempt to create a blended—onsite/online—fourth place extending from Washington DC to San Francisco.

It wasn’t flawless. And it wasn’t always pretty. But, as colleague and co-presenter Maurice Coleman noted to appreciative laughter from participants, we learn as much from failure as we learn from our successes.

For those of you who feel as if you just walked into the second act of a play in progress, let’s take one step back before making the obvious leaps forward: Ray Oldenburg, more than two decades ago, used his book The Great Good Place to define the three important places in our lives. In that pre-World Wide Web period, those places were physical (onsite) sites: home as the first place, work as the second place, and our treasured community meeting places playing the role of the third place—the great good place.

The idea for a fourth place—the community gathering place for social learning—sprouted from a rapidly planted seed in August 2010 during an episode of Maurice’s biweekly T is for Training podcast. By the end of that T is for Training conversation, we had decided that a perfect place to spread the idea was the annual Computers in Libraries conference—which we finally were able to do today.

Our experiment onsite in Washington DC was far from perfect. But by the end of the 45-minute session that Maurice, T is for Training colleague Jill Hurst-Wahl, and I designed, we had in many ways exceeded our goal, for we not only described the fourth place, we created an onsite-online fourth place that, with any luck, will continue to exist and expand. (Jill’s summary of the session is included on her Digitization 101 blog in a posting dated March 24, 2011.)

Maurice and Jill were onsite; I planned to deliver my portion of the presentation, via Skype, from San Francisco. We talked about how libraries as social learning spaces could be developed in existing library buildings or online. Or in outdoor settings (gardens, if gardening was the object of a learning lesson). Or even in refurbished shipping containers if an organization wanted to combine recycling with learning. We also talked about the various ways learning is delivered online these days: through formal well-planed courses and webinars as well as informally through chat, through Twitter, and through Skype.

The denouement was to be the moment when we called attention to how Skype and Twitter were being used live, during the presentation, to draw our online colleagues into the onsite learning venue at the conference. And it almost worked out that way—except that the Skype section was far diminished by an unexpectedly bad Internet connection at the conference site.

And that, surprisingly enough, was when all the planning and creativity that went into the presentation paid off, for when we realized that the Skype section wasn’t going to work, Maurice used his copy of the slides and script I had prepared and he delivered the live portion of my presentation. And while Jill was moving forward with her part of the session, I turned to the conference Twitter feed to see if anyone was actually tweeting what was happening. Which, of course, someone was. So by using Twitter to reach that audience member, I was able to determine what was happening onsite; Maurice and I established a typed-chat connection via Skype since my audio feed was less than what was acceptable to us; and Maurice used the webcam on his Netbook to allow me to see and hear the two of them in action for the remainder of the session.

The result was that we jury-rigged exactly what we had set out to do through our rehearsals—a learning space that combined onsite and online participants; a combination of live presentation, Skype, and Twitter to allow all of us to engage in a learning session; and a demonstration of how this particular fourth place might continue to exist if any of us decide to come back together via Twitter, Skype, or face to face.

There were signs, even before our time together ended, that we were on our way to having made a difference. One participant wrote, via Twitter, that he is “gonna get an empty shipping container (for free), set it up in Brooklyn Park, & invite community to make it a 4th learning space.”

For more of the conversation, please visit the overall conference Twitter record at #cil11 and look for postings during the second half of the day on March 23, 2011. Tweeters included @librarycourtney, @meerkatdon,  @mgkrause (who posted, from a different session, “This was so basic—wish I had gone to the 4th place talk to hear about tech shops!”),and @jeanjeanniec. Slide and speaker notes from the portions Jill and I prepared are also available online for those who want to explore the idea of social learning centers as fourth place.


Speed PowerPointing: Honing Our PowerPoint Presentation Skills

December 6, 2010

Trainers and other presenters have a knack for creating interesting challenges to improve their skills and effectiveness—to the benefit of all they serve. We’ve seen Pecha Kucha, Lightning Talks, and Ignite, those great formats for designing and delivering brief and creative presentations with a limited amount of time and a small number of PowerPoint slides. (One that remains particularly entertaining is colleague Peter Bromberg’s “What Do a Leaky Roof, a Greasy Spoon, a Bear Sighting , and a Man With a Tortoise in His Pants All Have in Common?”, and if the title doesn’t send you racing off to see it—again—maybe we should break this off right now.)

We’ve also seen the spread of Battledecks, a tongue-in-cheek macho challenge during which presenters compete against each other in front of an audience to see who can most creatively and effectively—with little advance preparation other than being given the topic to be addressed—string together the most compelling and cohesive presentation possible from sets of unrelated and oftentimes poorly matched images they are not allowed to view in advance.

And now, through the unexpected challenges of the workplace, we might be on the verge of yet another game to hone our skills: Speed PowerPointing.

Speed PowerPointing is what we do when someone asks us to prepare a short PowerPoint presentation 35 minutes before we are expected to meet with colleagues about a new proposal we are advancing. (As we codify this game, let’s set a ground rule of completing a PowerPoint deck of no more than 10 slides in one hour or less). We do not get extra credit or time for whining; any time we spend objecting is deducted from the 35 to 60 minutes we have been allotted. (Yes, this is tough, but Speed PowerPointing, like Battledecks, is not for the faint of heart.)

To up the ante, let’s agree that the final presentation cannot be comprised of what was initially requested in this case: simply transferring text from an existing document, formatting it into a series of one-line bullet points, and slapping a title slide onto it so we end up reading (or, worse yet, having our audience read) the words from the slides or printouts of the slides.

Prize-winning Speed PowerPointing must effectively and engagingly produce whatever results we are seeking; be weighted toward imagery interwoven with text—the less text, the better; and draw from the narrative flow of a Beyond Bullet Points presentation. (I suspect that at least a few trainer-presenters already are beginning to envision their own first Speed PowerPointing decks; if you’re rising to the challenge, you need to start your timer running. Now.)

What drove my first Speed PowerPointing effort was the aforementioned meeting, which was called to discuss a solution to our problem of tracking and making an ever-increasing volume of training documents available to an audience spread over a large geographic area and connected more by basic online resources than by any significant amount of face-to-face contact. The resources for the PowerPoint presentation were the one-page text proposal I had prepared for the 30-minute discussion; existing PowerPoint presentation templates I had previously developed to be consistent with the organization’s extremely detailed branding requirements, including logos, typefaces, and style sheets; online sources of images and graphics—I turned to Flickr for mine; and a desire to combine humor and creativity to be entertaining and persuasive.

The result, for my colleagues and for me, was a six-slide presentation that led to adoption of the proposal.

Our final slide deck—which I’m not reproducing here because there was some concern about making an in-house presentation available to a wider audience—started with a simple title slide addressing the issue of managing an explosive amount of documentation: “Where Did You Say You Put That? (A Proposed Marketing & Learning Document Library).”

All slides, in keeping with this company’s style, had white backgrounds, headlines in light blue type, the company logo in the lower left-hand corner as a footer, and the company name in the lower right-hand corner as part of that same footer. The bulleted text was a sans serif type in black to provide a contrast with the blue headlines.

Each of the subsequent slides addressed an aspect of the problem or proposed solution; included plenty of white space; bowed to the group’s insistence that some text in bullet-point form be inserted onto the slide (rather than having that information included in the speaker notes section of the slide presentation and presented orally); and included an appropriately eye-catching image that generally took up a third or more of the space and moved the narrative of the presentation forward rather than simply serving as a space-filler or repeating what was already being said, face-to-face, to those attending the meeting.

A slide addressing the challenges the company was facing in searching for documents it couldn’t find included the headline “goals: accessible & searchable” and a rescue-dog image that brought smiles to attendees’ faces. A slide addressing the too-much-information problem the company was facing included the headline “the online library: sifting through information” and an image that suggested all the ugliness of information overload. A slide outlining how the proposed online system should be tested included the headline “objectives: it’s all about testing” and an image of a test situation that resonated with everyone present. The final slide had the header “questions and comments” above a playful image that took advantage of the simple white background the company favors in its presentations.

One other tip: given the limited amount of time we have under the evolving rules of Speed Networking, it proves to be very effective to move the headlines and text onto slides first, seek appropriate images to complement the text next, then use PowerPoint’s slide sorter view near the end of the process to scan, on one screen, the entire presentation to catch and resolve visual inconsistencies.

And if it’s not obvious, let me be direct: I’d love to hear from anyone who effectively uses Speed PowerPointing to meet the presentation challenges we all face in a high-pressure world built on the idea that everything should have already been finished. At least five minutes ago.

Any

(image from photostream on Flicker)


Skype and Low-Cost E-learning Delivered at the Moment of Need

January 22, 2010

Delivering low- or no-cost e-learning at the moment of need seems to become easier every day through the use of Web 2.0 (online social networking) tools. Having written earlier this month about using Google Chat to deliver a dynamic, interactive, and effective online lesson to journalism students at the University of Nevada, Las Vegas, I found myself experimenting on short notice with Skype as a live delivery tool yesterday for basic Excel and PowerPoint lessons.

The good news is that it worked; the even better news is that the immediate payoff for the learner might be a job she would very much love to have.

Our online learning experience developed after she received a call yesterday afternoon to let her know that she was being invited to interview for a position this afternoon. This appeared to be great news until the interviewer told her that the company needed someone with good Excel and PowerPoint skills. The interviewee/learner in this case had a basic familiarity with both programs, but felt less than confident that she could display proficiency during an interview. I assured her that I would be happy to meet with her face-to-face that evening to cover the basics of both programs, but scheduling conflicts and the fact that we live in different parts of the San Francisco Bay Area made that infeasible. We were at a momentary loss until a wonderful intermediary suggested that we attempt to conduct the lessons via Skype—which proved to be a godsend for both of us.

Making this work required little more than the (free) Skype connection; (inexpensive) webcams and audio-visual capabilities (built into her laptop, add-ons to my PC); a bit of creativity; and a lot of patience from both sides. It also obviously helped that we’re both comfortable with Skype and that she is an incredibly fast learner. We decided we would tackle Excel first, so established the Skype connection and kept the Skype window visible in the lower right-hand corner of our individual computers while we talked back and forth. We then each opened a blank Excel spreadsheet and created a sample budget together in the program so we could use and review the basic functions she would need to understand in her prospective workplace. Each time we completed something together, we would explicitly describe what we were seeing on our screens to be sure that we were creating identical documents. By the end of that hour-long session, we completed the rudimentary sample budget and reviewed the steps we had taken to create it, and she had a working document which she could use for further review, study, and explorations of the program.

After taking a break for a few hours, we returned later in the evening to create a sample PowerPoint presentation comprised of just a few slides with a Beyond Bullet Points approach so she again would learn by creating something useful and, at the same time, visually striking. Following the same procedures proved very effective; when she arrived for her interview this afternoon, she received compliments for having creatively crafted something which highlighted the products produced by her prospective employer.

Although many of us still remain convinced that there is a strong case to be made for face-to-face training in an onsite-online world, it’s equally clear that the term “face-to-face” is rapidly evolving as tools such as Skype create extremely effective opportunities for virtual (and virtually) face-to-face learning if trainer-teacher-learners are willing to experiment and those they help are willing to reach across the rapidly shrinking digital divide with their own equipment or through libraries and other gateways to Internet access.


Training, Creative Leadership, and Tuscan Evening Conversations

January 20, 2010

Trainer-teacher-learners never seem happier than when they are trying something new. Since repetition breeds boredom and boredom kills learning, we thrive on exposure to anything novel that deepens our ability to serve the organizations and clients with which we work.

It’s no surprise, therefore, that when you place workplace learning and performance professionals in leadership roles, you’re going to find people who combine their love of producing tangible and sustainable results with a never-ending search for new ways to approach routine challenges. Which is what happened again last night when ASTD (American Society for Training & Development) Mt. Diablo Chapter Board members held their first monthly meeting of the new year.

We knew we had to take a series of actions on routine financial and administrative matters, so we blasted through those items within the first 15 or 20 minutes of our time together. We then turned our attention to our continuing efforts to adopt a Chapter strategic plan—a year-long effort which is nearing completion.

But this was not to be a routine discussion conducted by a group of trainers-as-leaders sitting around a table. Because we try to conduct business in a way which provides learning opportunities for us, contributes to our development as a community of learners, and keeps our meetings lively and engaging, we decided to try something new—a way of practicing our ability to deliver elevator speeches (those brief and focused presentations which force presenters to effectively communicate in brief periods of time); we also wanted to be sure that everyone had ample opportunities to contribute to the strategic planning conversation.

The set-up was simple and adapted from something I had seen in an entirely different context: a conversation among long-time friends and neighbors on a warm summer evening in Vagliagli, a small Tuscan village in Italy’s Chianti region, many years ago.  In the original model, two older men sat on a bench directly outside the village caffè while the other men stood in a semicircle around them. Those standing men took turns speaking; when one spoke, he would move forward out of the semi-circle, closer to the two seated men, before making his point and then melting back into the semi-circle. The two in the middle occasionally punctuated this conversation with their own comments, as if to introduce a new theme into the chanting of a Greek chorus, then returned to silence as the others continued their discussion. I could see each man claiming the stage in several ways: the direct act of interruption. Or by stepping forward, closer to their seated friends. Or leaning in toward the center and extending a hand or arm as if to brush some air away to make room for their words. The semi-circle was far from static, and the connections between the speakers also appeared fluid. It was a dynamic version of engaged conversation unlike anything I’ve seen elsewhere, and we decided to bring a variation of that Tuscan conversation to a San Francisco Bay Area meeting room on a stormy winter night.

It worked magnificently with minor modifications.

No one sat on the bench during our conversation or acted as a moderator; we formed a semicircle of equal participants, comfortably took turns—in a completely unchoreographed way—stepping forward into the center whenever we had anything to contribute to the fast-paced conversation. Within 15 minutes—more or less the amount of time we had given ourselves to complete the conversation—we had agreed upon a set of steps designed to produce a final draft of the strategic plan before our next monthly meeting is held. And we had fun in the process.

As we returned from our virtual visit to Tuscany and reseated ourselves around the table in our meeting room, we found ourselves in agreement that the experiment had produced the results we were seeking. It gave us a facilitation tool which we can use with other learners. And it had the added benefit of encouraging us to conduct business in a playful and innovative way where no voice went unheard. Where everyone contributed equally to the overall effort simply by adapting a well-tested method of communication into a setting that inspires us and keeps us engaged at the playful level we all cherish. And continues to help us develop as a group of trainers-as-leaders who depend on collaboration, rather than hierarchical methods, to make decisions on behalf of those we serve.


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