Learning Social Media With Our Learners Revisited: Tweetorientations

March 14, 2014

Less than a year ago, Betty Turpin (librarian at the International School of Stuttgart) was completing a four-week online “Social Media Basics” course I had designed and was facilitating for ALA Editions. Now she is introducing me to innovative uses of the social media tools we explored with her course colleagues.

Betty Turpin

Betty Turpin

Twitter is at the center of a story that should be tremendously inspiring and useful to any trainer-teacher-learner. Betty is maintaining a wonderful Twitter feed (look particularly as the series of tweets that began appearing on February 13, 2014) to help prepare students for participation in a dynamic study-abroad program and project designed to produce concrete results: “planning, managing, and implementing an entirely new school library, and assessing a sustainable automation system in a fully-contained setting” while earning full credit for two courses (“Managing Library Automation Projects” and “Seminar in Information Resources and Services for Special Clienteles”), a promotional flyer confirms. Betty’s use of Twitter also made me aware of what she is doing; we used Twitter for an initial interview about her efforts before moving the conversation into email; and I suspect we’ll both continue using Twitter to post updates as she continues orientation-by-Twitter—an idea I suspect many of us will eagerly look to apply into our own training-teaching-learning efforts.

Her summary via email shows us what has developed:

UNT_Logo“The University of North Texas [UNT], your alma mater as well as mine, has a study abroad program for graduate library students. I participated as a student four years ago in Kyiv, Ukraine. Last year I tagged along to a school in Moscow, Russia, for my own professional development. I graduated from UNT in 2012, but as you might imagine, professional development for English-speaking librarians overseas is a bit hard to come by. This year, I am the sponsoring librarian and the students are coming to work for me at my school in Stuttgart, Germany.  I’ve also arranged for the students to start-up a library at a new international school in Karlovy Vary, CZ.  The school will open its doors with its first students in August, 2014. The library and opening day collection will be put into place by UNT’s Dr. [Barbara] Schultz-Jones, Professor Debby Jennings, and their team of 20 graduate librarians.

“Dr. Schultz-Jones has been running this program for ten years, more or less…When the team started getting themselves organized for this year’s trip, I decided to use a social media platform to help pass on some of the information they might either need or want for their trip.”

International_School_of_Stuttgart_LogoTwitter became Betty’s tool of choice because she saw it as a way to build excitement; as a resource that could be easily managed on a day-to-day basis; and as a conduit to concisely provide valuable tidbits orienting the learners to the International School of Stuttgart, the city and its culture, and general library issues they will need to understand before they dive into their project of creating that new school library in the Czech Republic, she explained.

“Students get overwhelmed thinking abt. an overseas visit. Bits of info at a time work better, hence tweets,” she added via Twitter.

The feed she maintains is charmingly effective. It begins with an invitation to engagement (“Welcome, UNT Student Librarians! Pls follow me. We’ll tweet info., photos, and exciting news from Germany until you are HERE! Tchüß!”); continues with introductions to wonderful resources, including the school’s website and to the Visible Thinking site, to prepare them for the work they are about to begin; and includes tweets designed to facilitate online interactions among the learners themselves. Understanding the value of imagery, she is particularly good at incorporating colorful photographs into those tweets, showing everything from playful images of the people the learners will meet at the school to a picture of one of the chairs available to them. This is a level of orientation so far removed from the deadly-dull introductory information dumps so prevalent in student and workplace learning today that it almost begs to have its own training-teaching-learning nomenclature: Tweetorientations, anyone?

And there’s more: her feed, in addition to nurturing a community of learning, also has the potential to easily be organized into a newly-formatted reusable learning object—perhaps part of a larger custom-designed orientation manual or virtual textbook that could include tips and observations from the learners themselves—if she ultimately decides to collect the entire series into a Storify document or a PDF to be accessed by the UNT students or anyone else interested in Stuttgart and the International School.

For now (as Betty notes), she has a very small number of followers on Twitter. But I suspect that will change when our training-teaching-learning colleagues realize how effectively she is using Twitter. And what a great example she is setting for the rest of us.


Power, Connections, Personal Learning Networks, and In-the-Moment Mobile Learning

October 16, 2013

The sight of flashing numbers on digital timepieces throughout our house yesterday afternoon was obvious evidence of a power outage while I had been away earlier in the day. But it wasn’t particularly distressing. I knew that PG&E, our local utility company, had been doing major work a block away from where I live, so I assumed the outage was over, reset the clocks, then went into our backyard to do a little gardening before joining the Week 2 live online session that would connect me to the training-teaching-learning colleagues I’m meeting through the five-week Exploring Personal Learning Networks (#xplrpln) MOOC (massive open online course) that Jeff Merrell and Kimberly Scott are currently facilitating under the auspices of the Northwestern University Master’s in Learning & Organizational Change Program.

Connected_Educator_Month_LogoApproximately 15 minutes before the session was scheduled to begin, I was about to step back into the house to log into the Adobe Captivate space where #xplrpln colleagues were to meet, but noticed something strange: the water in our fountain had stopped flowing. Wondering whether it had become clogged, I turned off the pump, turned it back on, then recognized the problem: the power had gone out again.

In an extended in-the-moment response that unexpectedly continues up to the time when I am writing—and you are reading—this piece, I begin considering options to fully participate in that live online session—and think about the importance of back-up plans. My desktop is clearly not an option since it’s reliant on a flow of electricity that is no longer available. My laptop, running on its fully-charged battery? Also not an option: it relies on a wireless router that is no longer functioning because of the power outage.

Then it hits me: my Samsung Galaxy tablet has a fully-charged battery. And 3G connectivity. So I fire it up, follow the link from my email account to the Exploring Personal Learning Networks session, and discover another barrier: I don’t have the free Adobe Connect app on my tablet. Following a link to the Google Play Store—all the time thinking “This isn’t play. This is serious!”—I tap the “install” button in the hope that the download will be quick and that I won’t face a high learning curve to be able to use it.

With moments to spare, the download is completed. I plug in a set of headphones as the PowerPoint slides for the session appear legibly on the seven-inch screen, and am hearing a stream so clear that it feels as if I’m in the same room that session facilitators Jeff Merrell and Kimberly Scott are occupying—which, in an appropriately visceral and virtual way, I am.

Curious as to whether the full range of interactions available via a desktop or laptop computer exist on the tablet, I struggle with the on-screen keyboard to enter a chat comment letting colleagues know that I may not be fully participating in the session because of the tech challenges. And it goes through, making it visible to them and to me.

xplrpln_logoThey respond audibly and via the chat to say how impressed they are. I respond by telling them how relieved I am that it’s actually working. And we all walk away with another example of the power and increasing ubiquity of m-learning (using mobile devices to augment our learning opportunities and experiences), personal learning networks, and the levels of creativity that adversity inspires.

PLNs--Writing-and_Technology--2013-10-16P.S. – Using a fountain pen to write the first draft of this piece the morning after the session ends, I face another tech challenge: the fountain pen runs out of ink. The fact that I have a back-up fountain pen with me moves me past this final tech challenge, and further confirms the importance of having effective back-up plans in place whenever we step into the wonderful intersection of technology, learning, and collaboration in our well-connected communities of learning.

N.B.: This is the fourth in a series of posts inspired by Connected Educator Month and participation in #xplrpln (the Exploring Personal Learning Networks massive open online course).


The Spread of Learning Rhizomes

February 14, 2013

It would appear that the learning rhizomes are spreading uncontrollably—which, for any trainer-teacher-learner, is a wonderfully positive phenomenon.

etmoocHaving been introduced recently to what Dave Cormier calls rhizomatic learning—a connected learning process that mirrors the spreading of rhizomes so there is no center, just a wonderfully ever-expanding network of learning connections rooted in creation, collaboration, and the building of communities of learning—I now am seeing this connected learning phenomenon nearly everywhere I look. (There seem to be more learning rhizomes than the total number of Starbucks outlets or branch libraries around me.)

This has happened amazingly quickly—primarily because, less than two weeks ago, I was introduced to Cormier and rhizomatic learning through #etmooc, the Educational Technology and Media MOOC (Massive/Massively Open Online Course) organized by University of Regina professor of educational technology and media Alec Couros and others.

There is no denying the rapid spread of the rhizomes and my awareness of this wonderful phenomenon. Interactions with a small (but growing) number of the more than 14,000 people who are signed up for the current offering of #etmooc are already taking place through live-tweet sessions and the absolute flood of tweets under the #etmooc, @etmooc, and #etmchat hashtags, along with postings in our Google+ community and our blog hub, and responses to their YouTube posts. It requires a tremendous sense of discipline—and an acknowledgement that there is life outside of #etmooc—to keep from being overwhelmed by the information deluge produced in this course.

Those learning rhizomes, furthermore, are not just firmly rooted in the fertile ground of #etmooc itself; they are reaching far beyond the incredibly permeable walls of the course. Posting comments on a few MOOCmates’ introductory videos on YouTube apparently initiated some sort of algorithmically-triggered response from YouTube, for among my incoming email messages yesterday morning was a first-time alert from YouTube under the subject line “Just for You from YouTube: Weekly Update – February 13, 2013.” And under the subheading “We think you’d like…” was a learning link I really did like—to a video posted by Kansas State University associate professor Michael Wesch—whose work I happen to adore.

Although the “Rethinking Education” video turned out to be one posted more than a year ago, it felt completely fresh. An extension of his earlier “A Vision of Students Today” video coming out of the Mediated Cultures/Digital Ethnography projects at Kansas State University, it was right in the center of a playing field—the wicked problem of rethinking education and online learning—that I’ve been recently been exploring in conversations with colleagues in the New Media Consortium (NMC) Horizon Project, with American Library Association associates Buffy Hamilton and Maurice Coleman, and many others with whom I’m increasingly rhizomatically and quite happily entangled.

Tower_and_the_CloudWatching the “Rethinking Education” video gave the rhizomes a significant growth spurt, for the numerous references in that brief yet densely-packed video sent out new learning shoots ranging from references to Wikipedia articles on commons-based peer production, education, Education 2.0, and knowledge to numerous glimpse of other resources easily accessible online. Even in his ending credits, Wesch managed to send out one final learning rhizome: a reference to the EDUCAUSE book The Tower and the Cloud: Higher Education in the Age of Cloud Computing. Being a huge fan of what EDUCAUSE produces, I went to the site; discovered that the book was available both in a print version for purchase and as a free PDF; and soon had a copy on my tablet. My home-based online learning experience morphed into a mobile-learning (m-learning) experience as I left home, tablet in hand, and continued learning by reading the beginning of the book while using public transportation on my way to an appointment in downtown San Francisco.

So many rhizomes, so little time! The simple act of having created a personal learning environment that, in the space of one morning, included the MOOC-inspired use of print materials, online materials accessed from a desktop computer, exchanges with colleagues from the desktop and from the mobile device (the tablet), and reading material from that same mobile device, helps any of us understand viscerally why the 2013 Higher Education edition of NMC’s Horizon Report documents tablets and MOOCs as the two technologies currently having the greatest impact on higher education—and, I would suggest, on much of what we see in training-teaching-learning.

Buffy_Hamilton--Nurturing_Lifelong_LearningMy head explodes. I need to the intellectual equivalent of mind-to-mind resuscitation. I need to breathe. So I spend that latter part of the day more or less offline in face-to-face conversations with friends and colleagues, then attend an evening neighborhood association meeting that includes interchanges with two recently-elected City/County supervisors. But the rhizomes are not dormant. While I’m asleep, they’re expanding. Lurking. Waiting for me to log back on this morning and discover that Buffy Hamilton has posted her stunningly beautiful PowerPoint slides from the “Nurturing Lifelong Learning with Personal Learning Networks” presentation to Ohio eTech Conference attendees yesterday. And through the act of posting that deck, she brings us and our tangled-spreading-sprawling learning rhizomes right back where we started, for she includes references drawn from our conversations about #etmooc, rhizomatic learning, and much more to inspire me to complete this latest act of digital storytelling that draws upon the #etmooc rhizomes.

N.B.: This is the eighth in a series of posts responding to the assignments and explorations fostered through #etmooc.


Building Upon A New Culture of Learning with Douglas Thomas and John Seely Brown

September 17, 2012

If doing is learning, there’s plenty to learn and do with the ideas Douglas Thomas and John Seely Brown present in A New Culture of Learning: Cultivating the Imagination for a World of Constant Change.

Working with the theme of social/collaborative learning that we’ve also encountered in The New Social Learning by Tony Bingham and Marcia Conner, in the New Media Consortium (NMC) Horizon Report 2012 Higher Education Edition  and “Communiqué from the Horizon Project Retreat” held in January 2012, the eLearning Guild’s new “Social Learning: Answers to Eight Crucial Questions” report, and many other books, reports, and documents, Thomas and Brown take us through a stimulating and brief—but never cursory—exploration of “the kind of learning that will define the twenty-first century.” And it won’t, they tell us right up front, be “taking place in a classroom—at least not in today’s classroom. Rather, it is happening all around us, everywhere, and it is powerful” (p. 17).

As we’ve already seen in a series of articles here in Building Creative Bridges, our learning spaces and the way we foster learning are continuing to evolve—which doesn’t necessarily mean, as Thomas and Brown note in their own work, that we’re completely abandoning classrooms and the best of the training-teaching-learning techniques we’ve developed over a long period of time. But the fact that plenty of effective learning that produces positive results “takes place without books, without teachers, and without classrooms, and it requires environments that are bounded yet provide complete freedom of action within those boundaries” (p. 18) offers us plenty of possibilities to rethink what we and the people and organizations we serve are doing.

Their summary of how Thomas’ “Massively Multiplayer Online Games” course at the University of Southern California seemed to be spinning wildly out of control as students more or less restructured the class from lots of lecture and a bit of demo to lots of exploration followed by short summary lectures at the end of each session leads us to the obvious and wonderful conclusion that, by taking over the class, the learners were also taking over control of their own learning and producing magnificent results—a story similar to a situation also documented by Cathy Davidson in Now You See It.

And it doesn’t stop there. As they lead us through a brief summary of instructor-centric and learner-centric endeavors, we see a theme that crops up in much of what is being written now about m-learning (mobile learning, i.e., learning through the use of mobile devices): that the new culture of learning “will augment—rather than replace—traditional educational venues” and techniques (p. 35).

What flows through much of Thomas and Brown’s work—and what we observe in our own training-teaching-learning environments—is what they address explicitly near the end of their book after having discussed the importance of learning environments: the need to foster playfulness in learning and the parallel need to work toward a framework of learning that builds upon the Maker movement and that acknowledges three essential facets for survival in contemporary times: “They are homo sapiens, homo faber, and homo ludens—or humans who know, humans who make (things), and humans who play” (p. 90).

We have plenty of examples upon which to draw: Michael Wesch’s experiments with his Digital Ethnography project at Kansas State University; the YOUMedia Center for teens at the Chicago Public Library; smart classrooms where technology enables creatively productive interactions between onsite and online learners; and even the information commons model that began in academic libraries and is increasingly being adapted for use in public libraries. There’s much to explore here, and that’s why some of us have been promoting the idea that it’s time to add to Ray Oldenburg’s The Great Good Place concept of three key places in our lives (the first place being home, the second place being work, and the third place being community gathering places where we find and interact with our friends and colleagues away from home and work) with a new Fourth Place: the social learning center that onsite as well as online as needed.

Another theme that Thomas and Brown bring to our attention is the way communities—those vibrant foundations of our society that are so wonderfully explored by John McKnight and Peter Block in their book The Abundant Community and continue to be fostered on The Abundant Community website—are developing into collectives—less-than-rigid gatherings of learners and others who are drawn by immediate needs and then disperse if/when those needs are met.

“A collective is very different from an ordinary community,” Thomas and Brown write. “Where communities can be passive (though not all of them are by any means), collectives cannot. In communities, people learn in order to belong. In a collective, people belong in order to learn. Communities derive their strength from creating a sense of belonging, while collectives derive theirs from participation.” (p. 52).

All of which leads us to an obvious conclusion: if we are inspired to do the things within our communities, collectives, and organizations that Thomas and Brown describe and advocate, we will be engaged in building the new culture of learning they describe—while learning how to build it.


ALA Annual Conference 2012: To Tweet or Not to Tweet

June 28, 2012

Although I was more intensely engaged in the twitterverse than ever before while attending the 2012 American Library Association (ALA) Annual Conference this week in Anaheim, I was surprised to find that at some levels it was a far different experience that participating in the recent American Society for Training & Development (ASTD) International Conference & Exposition Twitter backchannel.

Both conferences had streams of tweets that were virtually impossible to completely follow; there was simply too much content for anyone to absorb. And I was relieved to hear an ALA colleague who was dedicated to keeping up with it finally admit, halfway through the conference, that even she was overwhelmed by the magnitude of the flow. Both conferences also had a core group of tweeters who recorded and disseminated information about what was happening in conference sessions.

But one thing that was distinctly different between the two conferences was that ASTD members who were prolific at tweeting were capturing content from a teaching-training-learning point of view—live-tweeting from sessions to share information that the rest of us could later incorporate into our own workplace learning and performance (staff training) endeavors—while many of the more frequent conference attendees who were tweeting in Anaheim were producing a combination of personal tips about where to find the best conference freebies; sightings of keynote speakers and other celebrities onsite for conference events; personal observations about the experience of attending a conference with more than 20,000 other people; or, at an extreme edge of the backchannel, an overtly snarky set of observations—sometimes live and from sessions where the subjects of their criticisms were in the front of a workshop room or on stage in a crowded auditorium. Fortunately for those tweeters, none of their targets seemed aware of or inclined to respond to those criticisms in the moment as happened in a situation described by Cliff Atkinson in his book The Backchannel.

Anyone inclined to think the comparison between the two groups of backchannel contributors is unfair or an apples-and-oranges sort of effort needs to remember that members of library staff are increasingly finding themselves in the role of trainer-teacher-learner as a core part of their responsibilities to those they serve, as Lori Reed and I document in Workplace Learning & Leadership. Members of library staff also need to be as up-to-date in their knowledge of tech tools as workplace learning and performance practitioners need to be—yet there were signs at the ALA conference that we’re somewhat behind others in our acceptance, use, and promotion of those tools.

When Sharon Morris and I introduced a live Twitter feed via TweetChat into our “Ignite, Interact, and Engage: Maximizing the Learning Outcome” session at the conference, for example, one of the first tweets to go out from a session participant was one of amazement (and, we hoped, happiness) that we were encouraging our learners to incorporate Twitter into that learning experience.

There were signs elsewhere at the conference that others were not at all pleased by the presence of a Twitter backchannel and the use of the mobile devices that connect so many of us and those we serve without regard to geographic barriers. One conference attendee noted, via Twitter, that someone had yelled at him for tweeting, and another attendee reported via Twitter that she was told she shouldn’t be using her iPad during a general-assembly keynote presentation.

It’s obvious that we’re still very much in a state of transition in terms of how we use and accept the use of Twitter, backchannels, and tech tools in public settings. And I firmly believe we need to develop a better sense of etiquette—perhaps along the lines of something I usually do: asking those around me if my use of a laptop or mobile device to capture session notes and share them with others via Twitter will disturb them. I’ve never had a colleague turn me down, and only had one presenter—one who was going to give a presentation on e-learning best practices in a venue far removed from the ALA conference—defer.

Discussing this with a colleague at the conference, I found myself in the strange position of actually speaking up in favor of the tweeters—strange because, five years ago, I really didn’t want a cell phone or a laptop or anything else that I perceived as a burden/distraction rather than a resource, and I had little experience with social media tools. But colleagues, friends, and outright necessity have completely reversed my thinking, and I don’t believe it’s an understatement to say that those of us involved in training-teaching-learning—workplace learning and performance practitioners, library staff members, people involved in customer service in an onsite-online world, and many others—really can’t afford to overlook these resources if we want to be competitive and effective in meeting the requirements of our work.

My colleague’s observations about the conflicts between those using Twitter and mobile devices and those distracted by or resentful of the presence and use of tech tools and resources produced an interesting exchange. Perhaps, she suggested, we could resolve the conflicts by setting aside a special area during keynote addresses and smaller workshops for those who want to tweet. Perhaps, I responded, we could set aside a special area for those who want to be free of the presence of mobile devices and tweeters. For in an onsite-online world where the majority of those we serve actually appear to be ahead of us in their acceptance and use of Twitter and mobile devices, we might as well intellectually as well as physically make a clear and visible statement about where we stand in terms of meeting them where they are and prefer to be met—as unobtrusively, civilly, and respectfully as possible.

N.B.: To hear an extended (45-minute) conversation on the topic of Twitter as a learning tool at conferences, please listen to T is for Training Episode 101, “Instant Professional Development,” hosted by Maurice Coleman on June 28, 2012.


ASTD International Conference 2012: Cliff Atkinson, the Backchannel, and Many Happy Returns

May 18, 2012

I already had quite a few friends and colleagues in the world of training-teaching-learning a couple of weeks ago. Now the social fabric that sustains me has grown quite substantially. Let’s credit the backchannel for this change. Then think about what that backchannel could mean to you and all you serve.

Seeing dynamically interactive online extensions of the American Society for Training & Development (ASTD) 2012 International Conference & Exposition Twitter backchannel in the week since the conference ended provides all of us with yet another example of how blended the world has become for trainer-teacher-learners. How quickly we are informally and quite naturally developing the sort of blended onsite-online social learning center/fourth places colleagues and I have been exploring. And how the interactions we have at conferences no longer start and end with physical onsite arrivals and departure.

As is the case with any form of effective training-teaching-learning, those conference interactions flourish through planning before the learning event/conference begins (someone has to create the Twitter hashtag that draws us all together); active participation during the event (the more you give, the more you receive); and sustainable long-term attention that continues far beyond the days a learning opportunity/conference brings us all together (following and contributing to the backchannel after the conference ends keeps this virtual social learning center alive and vibrant).

And discovering Cliff Atkinson’s The Backchannel: How Audiences Are Using Twitter and Social Media and Changing Presentations Forever as I was beginning to resurface a bit from the ASTD conference backchannel (#ASTD2012) a few days ago tells me that the best is yet to come in terms of where backchannels deliver on the promises they are offering.

An effective backchannel, as I wrote in an earlier article, works at many levels. It connects those who might otherwise be separated by the smallest as well as the largest of physical distances. It fosters a form of  mobile learning (m-learning) in that what we’re learning is disseminated to an even larger group of learners. It is increasingly providing a delightfully accessible tool that can as easily facilitate and augment the learning process in academic settings as it can in workplace learning and performance (staff training) endeavors.

On the other hand, it carries the potential to completely disrupt a presenter-teacher-trainer’s presentation. This is where Atkinson’s book on the backchannel comes into play invaluably. A guide every bit as appealing and potentially influential in the world of backchannel learning as his Beyond Bullet Points remains for onsite-online presentations, The Backchannel entices us into the subject immediately through a chapter carrying the title “Why Are You Calling Me a #@*% on Twitter?” and helps us see how a tweeter with a large following (nearly 15,000 people as I’m writing this) and a well-known presenter clashed quite publicly when the presenter saw the tweeter’s note with her derogatory remark about him. (For the record, she called him “a total dick,” and he decided to confront her face-to-face, while the presentation was still underway, by asking “What…what is my dickiness?”)

If you already sense that Atkinson’s mastery of storytelling and training is a wonderful talent to see in action, you’re well on the way to understanding that his book has something for each of us regardless of whether we’re new to the backchannel or already fairly comfortable in that rapidly-flowing stream of words and thoughts and resources. He shows us how to join a backchannel. Entertainingly reviews the rewards and risks of backchannel engagement with copious amounts of screenshots to lead us down that path. Offers presentation tips to make us more effective in our use of Twitter and its backchannels. And leads us through the process of effectively dealing with those dreaded-yet-inevitable moments when a backchannel becomes dangerous.

By the time we finish racing through this book and absorbing what we can—I suspect I’ll be rereading this one at least a few times— we’re far more comfortable with and appreciative of all that backchannels offer, and much more aware of how to be effective and civil members of the Twitterverse and its various interconnected streams. We’re richer for having explored and reflected upon the online resources supporting the book, e.g., his “Negotiating a Backchannel Agreement.” And we’re appreciative for what our own levels of involvement in backchannels returns to us.

Through the #ASTD2012 backchannel and subsequent online interactions including the #lrnchat session on May 17, 2012 , I came away from a conference with 9,000 attendees much richer at a deeply personal and professional level than I was two weeks ago. Through their confrontation and subsequent discussion, the tweeter and the presenter in Atkinson’s book walked away with their differences resolved. And you—yes, you—may end up finding your own rewards and satisfactions there the moment you are prepared to take the plunge into the backchannel/The Backchannel.


ASTD International Conference 2012: M-Learning, M-Conferencing, and Expanding Social Learning Centers

May 17, 2012

Let’s temporarily set aside the debates about whether mobile learning (m-learning) is up-and-coming or already here and focus on a different part of the equation: learning through m-conferencing (which, as we’ll see, provides an immersive and tremendously rewarding form of m-learning).

Attending Good to Great  and Great by Choice: Uncertainty, Chaos, and Luck—Why Some Thrive Despite Them All author Jim Collins’s keynote address last week at the American Society for Training & Development (ASTD) 2012 International Conference & Exposition in Denver, I was viscerally struck by how seamless our onsite-online interactions have become.

Even before Collins began speaking early Monday morning to an audience of thousands of conference attendees in one of those cavernous, impersonal auditoriums that is designed to focus attention on the stage to the exclusion of all that is occurring around us, those of us with laptops, smartphones, and tablets were using a Twitter backchannel (#ASTD2012) to begin documenting what was happening—for ourselves as well as for colleagues who couldn’t be present for the onsite presentation.

When Collins began speaking, we tweeted out the highlights as we saw them. And one obvious sign that m-learning via m-conferencing is already firmly in place—at least with ASTD members—came when we realized that we were a large enough group to overload the superb wireless connections and 3G/4G networks to which we had access. Even though the Twitter feed was somewhat slow and clunky—at times even completely frozen because so many of us were trying to tweet at the same time—we somehow managed levels of engagement unimaginable even two or three years ago. As we were tweeting out our bite-sized notes and attempting to keep up with Collins’s completely engaging presentation, we also had the much-desired learner’s reinforcement of seeing other tweets that captured thoughts we otherwise would not have noticed.

In the act of retweeting those items we ourselves initially missed, a couple of amazing things happened. Each of us was able to create a more complete record of what was happening than any of us could have done on our own without simply recording the entire event. And many of us overcame the physical limitations enforced by seating arrangements in a setting so largely overwhelming; we were able to interact with each other in the moment and much later.

By attending, tweeting, and interacting at that level, what we found and continue to find is that a community of learning otherwise impossible to develop comes to life virtually on its own. Seeing other tweeters’ comments made me aware of their presence. And through the serendipity that often comes with attendance at large conferences, I found myself unintentionally and quite gratefully making face-to-face connections with those I somewhat impersonally encountered through that blended onsite-online social learning center that Twitter, tweeting, and mobile devices combined to helped create.

Because many of us who were tweeting and retweeting became curious about those tweeters we hadn’t formally met face to face, we began asking well-connected colleagues to help us identify each other. The payoff—as is often the case when social media tools are used effectively and judiciously—was magnificent. In a couple of cases, colleagues helped identify fellow tweeters who were sitting in sessions I was attending so that face-to-face connections became possible. But in an experience that is increasingly becoming common, I also gleefully found myself at small receptions and even a small dinner where those whose tweets I had been following were also present and available to extend the overall conference conversations.

That certainly doesn’t seem like such a big deal for those who have been at large conferences or using social media tools since the beginning of time. But the fact that this sort of unexpected meeting could occur at a conference with 9,000 participants who are connected through their mobile devices is as visceral an example as we’re going to see about how much the world has changed. How the old concept of “six degrees of separation” has quickly been reduced to nearly “no degrees of separation” in our highly connected world. How accessible our means of communication and our tech tools have made us.  And how effectively this form of m-conferencing leads us right back to m-learning as we learn from each other in the moment. And beyond.

Next: Cliff Atkinson on the Backchannel


Follow

Get every new post delivered to your Inbox.

Join 30 other followers

%d bloggers like this: